| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 739.4 | Q&A for customer use? | STKHLM::TCPC06::cjonsson | | Wed Jun 03 1992 12:52 | 13 |
|
Hi,
Is this a kind of document that I can give to our customers?
As we here in Sweden will have the next version v3.0 in a few months, I
would like to prepare our customers what's coming and what's new and
different, from a technical aspect. I appreciate any pointers to useful
doc's and information to distribute to the customers.
Best Regards
Carina Jonsson
|
| 739.5 | Give - NO. Sell - Probably | LARVAE::JORDAN | Chris Jordan, Digital Services - Office Consultant, London | Wed Jun 03 1992 15:24 | 13 |
| .4�Is this a kind of document that I can give to our customers?
No. This document was prepared with a lot of hard work and grafting
(nose to the grind-stone, late-nights etc etc).
You can certainly SELL your time to the customer to help prepare him
for future versions of software, and you can use this document to
prepare yourself first.
You can also (probably) SELL a document that describes what your
customer needs to know with regard to ALL-IN-1 V3. Some of the
information that you would want to put into your document might come
from this source, and some might come from user differences etc etc.
|
| 739.6 | Training opportunity... | UTRTSC::SCHOLLAERT | Sweden, here we come | Wed Jun 03 1992 16:23 | 15 |
| Hoi,
I think 3.0 is a good opportunity to sell the
"ALL-IN-1 IOS Technical Update Training".
The Student Guide contains a good description of
all the changes.
I find the 3.0 documentation quit poor with regards
to subjects like the impact of ACL's, Group Services,
changes DDS search behaviour.
Regards,
Jan
|
| 739.7 | Create a special update seminar? | ARSNAL::41806::Tony Redmond | Thoughts of an Idle Mind | Wed Jun 03 1992 17:40 | 17 |
| Carina,
It should also be possible to organize a full briefing for your customer
(the PTT - right?) at whatever level they like. We are arranging this sort
of service for a number of large customers. Basically what we do is select
some of the modules we deliver at the ATS and create a seminar around them.
Contact me if you want to explore this idea a little further.
I don't honestly see anything in the document that couldn't be shown to
customers. I'll also be very surprised if it doesn't find its way
(accidentially) onto a number of customer sites. Accidents do happen, like
documents jumping out of briefcases into photocopiers... I have ceased being
surprised when I meet customers who tell me that they have a copy of the
cookbook I wrote in 1987....
Tony
|
| 739.8 | | SAC::JOYCE | Leaving... and I don't give a XXXX | Thu Jun 04 1992 12:55 | 15 |
|
The intention of the document was to give us (Digital office
specialists) a head-start over our customers when V3.0 hits them. I
don't know if it is the case in the rest of the world but in the UK we
had woefully inadequate training on V3.0 differences. This document
was merely an attempt to partially redress that. I don't know about
you guys but I feel pretty silly when my customer knows more about V3.0
than I do!
If you give the document to customers then you are giving away your
"added value". I take Tony's point that there is not much in the
document that they couldn't find out anyway but we thought it would
help to have *some* of the answers first.
|