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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

592.0. "*WISH* Housekeeping routines and set verify parameter " by GIDDAY::SETHI (Man from Downunder) Wed Apr 29 1992 04:05

    G'day,
    
    I have a wish regarding note 114 and Housekeeping tasks.
    
    Is it possible to allow a parameter to be passed to the HK's that sets
    verify on.
    
    HOW IT WOULD WORK
    
    Customer creates a HK task via the SM or ADM menus they have the option 
    on the create HK menu to turn on set verify (default being set
    noverify).  This parmeter is passed onto the HK task and set verify is
    turned on if required.
    
    WHY I THINK THIS IS A GREAT IDEA
    
    Because it saves time for us at the CSC and the Customer.  Currently as
    mentioned in 114 we have to set verify on by tailoring each element
    that is called by the HK and moving to the live area.  After you have
    done the set verify you have to reverse everything.  This wastes time.
    
    It would also make my life easier, the customers and save time.  The
    customer would have the incentive to do some of the testing and
    checking before they call the CSC.
    
    Any reason why this could not be done in future release of ALL-IN-1
    Version 3.1 or later ?
    
    Thanks
    
    Sunil
T.RTitleUserPersonal
Name		DateLines
592.1Already addressed in the Tools ProjectKERNEL::HOULDINGJJill Houlding - Back in BasingstokeWed Apr 29 1992 10:0717
	Hi

	This very point was raised during the ALL-IN-1 Tools Project by 
	specialists from other Support Specialists. This was discussed
	at length with engineering and the conclusion was that the amount
	of work which would be necessary was too great. 

	The real reason for needing this is that the log files for the 
	housekeeping procedures do not give enough information when problems
	occur to enable support specialists to determine the cause of the 
	problem. Engineering agreed to try to handle errors better which in 
	some case I think they have for Diamond.

	However, I agree with you we, in the CSC's need something like this 
	to be able to trouble-shoot unusual problems.

	Jill
592.2See ROCKS::A1TOOLS Notes ConferenceKERNEL::HOULDINGJJill Houlding - Back in BasingstokeWed Apr 29 1992 10:132
	
	See Note #21 in the above conference
592.3Will save time, number of calls and moneyGIDDAY::SETHIMan from DownunderWed Apr 29 1992 10:2616
    G'day Jill,
    
    >This very point was raised during the ALL-IN-1 Tools Project by
    >specialists from other Support Specialists. This was discussed
    >at length with engineering and the conclusion was that the
    >amount of work which would be necessary was too great.
    
    Well the amount of problems that are logged regarding HK's and time 
    spent telling some customers where to put the set verifies can be alot.
    I am sure that we would cut down on the HK calls and give the customer
    a better service if we had this were available.
    
    Thanks for pointing me to the note.
    
    Sunil
592.4help out engineering?SKNNER::SKINNERI'm doing my EARSWed Apr 29 1992 18:424
Maybe someone should make the necessary changes and funnel them back to
engineering.

/Marty