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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

437.0. "Unread Count Too High" by YOSMTE::THOMPSON_TA (Tami Thompson @WRO DTN 521-3338) Wed Apr 08 1992 17:56

    The ALL-IN-1 new mail counter is not correct.  The number is larger
    than the actual number of mail messages.  I realize that this happens 
    when there is disk failure and older data is put back to disk. 
    
    The question is are there other ways that the ALL-IN-1 new mail
    counter can be too high?
T.RTitleUserPersonal
Name		DateLines
437.1Not usuallySHALOT::NICODEMWho told you I'm paranoid???Wed Apr 08 1992 18:047
	Sometimes custom applications may "play" with the status of a mail
message, and could potentially end up making it "Read" without reducing the
associated mail count.  However, in standard ALL-IN-1 it almost certainly
involves some type of "interruption" of operation, or -- as you said -- 
restoring partial data structures.

	F
437.22 possibilitiesATLANA::SHERMANDebt Free!Wed Apr 08 1992 20:1520
   Hi Tami,

   Here are a couple of possibilities:

   1.  A message may be "NOTED" and so will still be counted in the new
       mail counter; put up an Index form, clear the Drawer (V3.0) and
       Folder fields, TAB over to the Status field and enter "NOTED",
       then press RETURN and you will be presented a list of items found
       with that status.  Read them to have their status changed.

   2.  Since Version 2.3 the ability to file Unread messages into another
       folder without first reading has also caused confusion regarding
       a user's new mail counter.  Even though the message is no longer in
       the user's INBOX folder its status is still "UNREAD".  Follow the
       Index steps above, substituting "UNREAD" for "NOTED" and you'll get
       a list of all Unread messages, regardless of the Drawer and Folder.

   Hth,

	Ron