| Title: | *OLD* ALL-IN-1 (tm) Support Conference |
| Notice: | Closed - See Note 4331.l to move to IOSG::ALL-IN-1 |
| Moderator: | IOSG::PYE |
| Created: | Thu Jan 30 1992 |
| Last Modified: | Tue Jan 23 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 4343 |
| Total number of notes: | 18308 |
G'day,
One of our customers has a problem with INDEX's going into a loop.
ALL-IN-1 Version 2.4 and VMS Version 5.4.
The nature of the problem is as follows :-(
1. From the EM (always EM) a user does an index II,IR or IO
2. In one case II it displays the messages on the index form and
nothing else happens. The system manager does a show proc and see
that the process is in compute state eating up the cpu. Does a
control c and "process activity stopped" is displayed and the user
can carry on working.
3. Customer reads a message then wants to answer enters A. When the
prompt "Do you wish to send to [S] send etc." comes up they do an
exit screen the process goes into compute state. Same as 2.
The customer once a week reorganises the SDAF, user filing cabinets,
etc. and not errors are ever reported. This occures once a day or
more.
Any suggestions would be welcomed.
Sunil
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 408.1 | Some more information | GIDDAY::SETHI | Man from Downunder | Fri Apr 03 1992 09:13 | 21 |
Hi,
The customer has provided me with some more infomation :-)
1. The document that was sent out had a long Distribution List afew 100
users.
2. A person answered the message to all the addresses.
3. When the message in 2. was read and the user went to answer (A) it
process when into a loop.
4. If a user does a MCD the user can answer the message with any
problems.
I have suggested that the customer does an ANALYZE/RMS/CHECK on the
SDAF to make sure it is not corrupted. It's 100,000 block.
I hope this gives you some more clues.
Sunil
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| 408.2 | Site defined function caused the problem | GIDDAY::SETHI | Man from Downunder | Thu May 07 1992 04:41 | 10 |
G'day,
The customer had a site defined function that was causing the problem.
As soon as the function was removed no more looping and when it was
included the problem came back.
I wish customers would let you know what customizations they have
carried out.
Sunil
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