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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

184.0. "Select & Print with GOLD D" by VANGA::KERRELL (Dave Kerrell @REO 830-2279) Fri Mar 06 1992 10:52

I am an UK Core ALL-IN-1 user on node CHEFS.

Yesterday, I reported the following printing to I.S. CHOPS log 11365:

After selecting several documents to print using the <Select> key, I then
entererd the command "XP" to print all documents selected. At the printer
queue prompt I entered <GOLD>D to change the printer commands from my default
of Number_Up=2 and Double_Sided to Number_Up=1 and Single_Sided and then
printed. However, when I collected the documents I found the first document
was printed as instructed but all subsequent documents were Number_Up=2 and
Double_Sided.

I.S. responded with a workaround, which is to change the default before and
after printing. I felt this was a little awkward for everyday usage.

Can anyone suggest either an alternative way of working or perhaps an
escalation path to get the problem fixed?

Thanks in advance,
Dave.
T.RTitleUserPersonal
Name		DateLines
184.1<GOLD-D> is a CORE customizationIOSG::NEWLANDRichard Newland, IOSG, REO1-D/4AFri Mar 06 1992 11:4811
<GOLD>D during a print operation is a CORE customization, and is not part
of the standard ALL-IN-1 V2.4 product.  I think you have found a bug in the
CORE customizations so you will have to escalate it to the maintainers of the
UK CORE system. 

When CHEFS is upgraded to ALL-IN-1 V3.0 the standard product will provide
the functionality you want.  However, the user interface is not the same as
the UK CORE system. 

Richard
184.2VANGA::KERRELLDave Kerrell @REO 830-2279Fri Mar 06 1992 13:249
re.1:

Is V3 also called Diamond? If so, I.S. told me that the problem will not go
away with Diamond.

Anyone know who the maintainers of the UK Core customisation are?

Thanks,
Dave.
184.3It's mine !SUBURB::BROWNSTONEOut to lunchFri Mar 06 1992 15:0219
    OK, I'll own that one.
    
    Firstly, .-1 is correct, GOLD-D is an enhancement applied to ALL-IN-1
    services in the UK. It is, in fact, an ASSET.
    
    My team (IS Infrastructure Office Products ) now own the UK CORE 
    ALL-IN-1 service. We've only recently started to pick this up, so 
    it'll be a while before we can effect any changes.
    
    Dave, we'll take this point up with the Asset people and get back to
    you direct (we've already got the call that you logged).
    
    As this note relates to the implementation of an ASSET in the UK it's
    continued discussion in this conference would seem inappropriate.
    
    So.....
    
    Chris
184.4Users _love_ problems owners :-)VANGA::KERRELLDave Kerrell @REO 830-2279Fri Mar 06 1992 15:343
OK, thanks Chris.

/Dave.
184.5V3 is DiamondIOSG::NEWLANDRichard Newland, IOSG, REO1-D/4AFri Mar 06 1992 15:3911
Re: .2

1.  ALL-IN-1 V3.0 was called DIAMOND when it was being developed.

2.  In V3.0 Number Up, Sides and all other printing options (but not
    formatting options) are applied to all the VMS print jobs created by an
    XP operation.  If I.S. say otherwise they are wrong.


Richard