[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

181.0. "EM: Unread count incorrect" by NCPROG::HARRIS (oooppps) Thu Mar 05 1992 21:42

    hi everyone!
    
    has anyone else seen this happen.  i have a customer who gets an UNREAD
    count of 1 when they log into ALL-IN-1, but in reality there are 4
    messages in the INBOX.  the administrator at the site logged into the
    users account and saw it.  what i don't know is if the messages were in
    fact REAL UNREAD messages or had just been refiled mistakenly into the
    INBOX.  of course, when they get me involved, its not happening.
    
    i've seen the UNREAD count be too large, but never too small. anyone
    have any other ideas as to why it might have happened?
    
    	ann
T.RTitleUserPersonal
Name		DateLines
181.1INBOX vs. Unread mailSHALOT::NICODEMWho told you I'm paranoid???Fri Mar 06 1992 15:0028
	Be aware that there is a difference between Unread messages and messages
in the INBOX folder.  While *normally* those two are one and the same, there are
a number of reasons they could be different, most simply:

	o  A user refiles (RFD) an Unread message into another folder (e.g.,
	   READ_LATER)
	o  A user refiles a *Read* message *back* into the INBOX folder 
	   (perhaps to take a look at later on)

	In the first case, you will see *less* documents in the INBOX folder
(e.g., doing an II) than are indicated by your Unread mail count; in the second
case, you will see *more* documents in the INBOX folder than are indicated by
your Unread mail count.

	(There are also remote cases where the actual count *can* get "out of
synch", but I'm not referring to those here.)

	Since II only looks at the folder name (INBOX), and does not regard the
Status field, if you were truly looking for all Unread mail, you could do
something like:

	<FOR CAB$ WITH .STATUS EQS OA$STS_UNREAD DO GET OA$DISPLAY = .%KEY

	That way, you'd see *all* of them, regardless of the folder they were
in.  The result of the above (i.e., OA$SEL_COUNT) should match your Unread
mail count.

	F
181.2Or for the non-programming user ...AIMTEC::PORTER_TTerry Porter, ALL-IN-1 Support, Atlanta CSCFri Mar 06 1992 15:2614
You can of course just enter I<cr> from the WP, EM or FC menus (and probably
several others) and blank out everything except the Status field which should
be set to UNREAD (or the appropriate translation).

This will list all unread mail no matter what the folder name.

Also mail with a status of NOTED is counted as unread. Normally a user would
not see the NOTED status as it only occurs while new mail is being read,
but if an abnormal exit from ALL-IN-1 occurs (e.g. CTRL-Y, ACCVIO, etc.) while 
a new mail is being read the mail is left in NOTED status.

HTH

Terry
181.3thanksNCBOOT::HARRISooopppsFri Mar 06 1992 18:271
    thanks for the info!