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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

155.0. "My Gripe Session" by KXOVAX::ISAAC ($cmkrnl_s routin=crashit ; when pick slip arrives) Mon Mar 02 1992 23:06



	My gripe session ....

	This will probaly get hidden but it's been one of those days...

	I understand about the trademark thing with ALL-IN-1 and why it is
	important to spell it write but people forget, do typos etc.

	But ....

	The first thing people want to do when they get flamed for not 
	spelling ALL-IN-1 right is not to post notes anymore because they
	are made to feel stupid and thats not cool.  Maybe it just the
	arrogant tone the notes have when one is corrected for this
	near moral sin that really irks me.

	I've yet to run across anyone else who is so paranoid about the
	spelling of a product name.   

	Can't our legal folks do something to cover us on this one ?

	And when someone spells it wrong can't we at least carry a more
	forgiving tone.  I suspect the fact that you mention is mispelelled
	is all that is necessary.  I am sure no one does it intentionally.

	(instead of

		JIM,

		PLEASE SPELL ALL-IN-1 EXACTLY LIKE THIS THEN I WILL HELP
		YOU IGNORNANT SLOB FROM HELL WHO DOESN'T UNDERSTAND THIS
		BASIC CONCEPT ABOUT THE BEST SOFTWARE IN THE WORLD THAT IS
	  	SO INTUITIVE A 2 YEAR OLD CAN PROGRAM IT :-( :-( :-(

	(how about

		Jim,

		Thanks for the note. Please spell ALL-IN-1 like this because
		it's a trademark and it causes legal problems when we mispell
		it. :-)


	Oh well I feel better now :-)

	John
	
T.RTitleUserPersonal
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155.1Who's griping? I didn't see a gripeSIOG::T_REDMONDThoughts of an Idle MindMon Mar 02 1992 23:1315
    John,
    
    I don't think we try and flame too hard at people who don't spell
    ALL-IN-1 correctly. After all, if we did, the collective heat would
    have burned down TTB by now, and as far as I know it's still standing
    ;)
    
    People aren't stupid if they don't know that ALL-IN-1 is a Digital
    trademark. I would hate to see anyone stop using this conference if
    they felt that people here didn't want to help with problems that
    others meet with the product. Sometimes the tone of the conference gets
    a little festy, but that's due to the diversity of the people that
    contribute. 
    
    Tony
155.2I hope this doesn't sound too agressive...IOSG::PYEGraham - ALL-IN-1 Sorcerer's ApprenticeMon Mar 02 1992 23:4633
    You might be right, that we are a bit paranoid about the naming of this
    product, but it's definitely a legal fact that misuse of a product's
    name internally has caused other products to lose their right to the
    tradename.
    
    ALL-IN-1 is one of less than ten software products that make the
    corporation money, so perhaps that's why you don't see other products
    complaining about their copyirhgt so much, since it wouldn't matter
    much if we lost the right to the others.
    
    Also, ALL-IN-1 is particularly easy to spell incorrectly. There aren't
    many ways to get VMS or DATATRIEVE wrong :-) For this reason, I've
    sometimes used phrases like "spell it exactly like this, with all
    capitals" because sometimes when I've just said "like this" the noter
    has replied with a spelling like "all-in-1" (sic).
    
    I like working on ALL-IN-1, and I like working for Digital. I'd like us
    to keep making money from our right to use the ALL-IN-1 name so I can
    keep doing both of those things.
    
    Personally, I never reply to wrong spellings unless I can actually help
    the person with their query too.
    
    I often just change the titles without further comment. Now the
    conference is on my node so that I have RMS write access to the file, I
    might just change the spelling in the note without saying anything too.
    That would solve our name protection problem, but it would leave me
    open to a stream of note editing unless I could somehow educate the
    authors.
    
    It's obviously past my bedtime...
    
    Graham
155.3All-in-one courses?UTRTSC::BOSMANWe're just sugar mice in the rainTue Mar 03 1992 08:039
    Hi,
    
    Here is one that irritates me: Local companies advertise they give
    All-in-one courses. Could it be that they mean ALL-IN-1? Or it is it
    their own OA-system? If it is ALL-IN-1 then I (as a customer) would
    never go to them as they cannot even spell the name of the product
    right, maybe they don't know what they are talking about at all!
    
    Sjaak.
155.4Another irritationIOSG::MARCHANTOnly parrots succeedTue Mar 03 1992 10:117
>    Here is one that irritates me: ...

    One that irritates me, is that some noters abuse Digital trademarks left,
    right and centre, and then proceed to ensure they make sure they've 
    correctly spelled _competitors_ products.

    Paul.
155.5Asking a lot?IOSG::MAURICEIOSG ain't a place to raise a kidTue Mar 03 1992 10:4519
    In my totally unqualified opinion I would have though it very unlikely
    that digital will in practice be damaged by some noters misspelling the
    trademark. In the infinitesimal chance that digital lost the trademark,
    I would doubt that it would be financially damaged - it doesn't seem to
    have done Hoover much harm!
    
    But it's not worth arguing about. When you know, it's very easy to get
    it right. The first-time noter is very unlikely to get it right. I know
    what it says in the Conference announcement, but it's easy to miss and
    easier to forget. And if the first-time noter gets it wrong then boy,
    what a welcome they soemtimes get.
     
    All I ask, like .0, is that some noters who make corrections could
    desist from doing it rudely, and making it appear like they're on some
    ego trip.
    
    Cheers
    
    Stuart
155.6Take pity on DECwindows usersIOSG::SHOVEDave Shove -- REO-D/3CTue Mar 03 1992 12:158
    � I know what it says in the Conference announcement, but it's easy to
    � miss and easier to forget. 
    
    It's even easier to miss if you use the DECwindows interface to Notes -
    there you don't ever see the announcement unless you choose Show/Modify
    Conference.
    
    D (who doesn't use the DECwindows interface except by accident!)
155.7Another reasonSHALOT::NICODEMWho told you I'm paranoid???Tue Mar 03 1992 14:2821
	In addition to Graham's earlier comments (and others in the past), 
there's another good reason to be extra careful about this particular product
name.  Various forms of "all in one" are springing up all over, on a variety of
different types of products.  We've all chuckled over the references to certain
"nappies" (i.e., diapers), or -- here in the States -- gift wrapping that
contains the wrap, a bow, and a card "all-in-1" package.

	But it's more serious than that.  The industry is learning that ALL-IN-1
*is*  becoming a well-known name.  And as a result, more and more bastardiza-
tions of the name are springing up, but referring to other vendors' products.
As was mentioned earlier, you wouldn't see this happening, for instance, with
VMS or DECwrite or DATATRIEVE.  It's both fortunate *and* unfortunate that our
third-largest (second-largest, based on some evaluations) software product has
such a generic name.

	For that very reason, however, we *do* need to take extra care with the
name.  And once again, apologies if that sometimes seems to become overbearing.

	F

	P.S.  Maybe we *should* have called it DECaid...   8^)