Conference iosg::all-in-1_v30

    Licia,
    
    Yes it looks like that to me. I don't normally see the kits after
    they've gone out so I can't be sure.
    
    You could look on the tapes (if you have the actual media, and se what
    the labels say) If all the language tapes are the same then you're
    right.
    
    Or you could look at what the savesets are called and see if the
    Language savesets are all called ASLENGLISH010.*, which again would
    tell you that all you have is the country kits.
    
    I can't wait to hear about all your other problems!!
    
    Graham

    Licia,
    
    yes, the kits you named in your note are all English language kits with
    teh support in the country named behind that. So, US/BE means, English
    language supported for Belgium. 
    
    Looking at the long list, I wonder where your customer got all these
    kits from....?
              
    What is the combination your customer really wants to install? From
    your node name I assume you're located in Italy, so let me give you an
    example for an Italian system:
    
    The C-component (named ASCIT010 for Italy) defines which languages are
    supported in Italy. Basically you can install all Latin1 languages you
    want to, but you will find that some keyboard layouts and some country
    specific things are missing. For every installation you can only
    install ONE C-component - if your customeer is in Italy this should be
    ASCIT010. If you for example want to have French and Spanish together
    with Italian, you need the following kits: 
    
    	ASLITALIAN010
    	ASLFRENCH010
    	ASLSPANISH010
    (I hope the names are correct)
    
    Still I wonder you sold these kits to your customer ...
    	
    	regards,
    	Stefan

Thanks for your help.

The customer bought all these kits regularly from DEC, and he bought ALL
FULL KITS ,not one full kit and additional languages.So now he has 9 copies
of all manuals and (wrong) kits.

Yes, I am in Italy, but the customer wants to install the US kit as first 
language, so I think that I have to look at the American supported 
languages.
Now that I'm sure that the Digital salesman has done a mess, I have many 
other problems...

1) The customer has only one licence (ALL-IN-1 STARTER), but I think that 
he needs also additional licenses for any additional language.Is it true?

2) I understand that not all the languages the customer bought are 
supported in the US kit.I've found a file OAMARKET.BLI where some languages 
are commented out and some not.Does anyone of you know if I can work with 
this file ( and other files) to make all these languages supported?I can 
also BLISS compile and relink ALL-IN-1 Starter, if needed.

3)By the way, is there any possibility to have the correct kits in some way
,or we have to order them again? :-(

                              With the hope to sort out 

                                        Licia 

    1) Yes, the first starter licence will cover the main language (US
    English in your case) but you need additional language licences for all
    the other languages. Without those, you won't even be able to do the
    installations!
    
    2) It is possible to edit OAMARKET.BLI to chnage the languages
    supported. However there are some problems with this. Firstly, it
    doesn't affect what is legally supported in your country. Your country
    part of DEC must decide which languages it is going to support, and
    make the appropriate legal arrangements with the customer for support,
    and get agreement for extra support from elsewhere in DEC if you need
    it. Secondly, there are other files as well as OAMARKET.BLI that you
    have to change. Finally, you aren't supposed to customise STARTER at
    all!
    
    3) First get the salesman in a room and hit him for a bit :-) Perhaps
    he can then sort out the problem for you!!
    
    Graham

    If I were the customer I would now become very very angry, having
    bought 9 kits which I don't need.
           
    I don't know exactly which languages were supported by which countries
    for STARTER V1, as Graham said it was up to the country teams (LEGs) to
    decide. To find out, try the C-component part (3rd part) of the
    installation guide. It should contain a printed directory of which
    files are in the according C-component. This could give you an idea of
    which languages are supported.
    
    All I know is that the US Country Kit supports English language only!
    Most of the other countries support all the languages of their
    country and English as an additional language. So, if the customer 
    wants English as first language, I suggest that he installs
    
    	AS010		(the base kit)
    	ASLENGLISH010 	(the English language component)
    	ASCIT010	(the Italian country component) 
    
    with his first installation and install Italian language component with
    the second installation. (incl. the A1-UI-ITALIAN license)
    
    don't ask me where you could get all these kits from, ask the sales
    person who started all this, maybe s/he can organize them...
    
    	good luck
    	Stefan

    Is there any reason why the customer has V1.0 of ALL-IN-1 Starter?
    While sorting out which kits he should have, it might be a good idea to
    give him V2.4.  Also bear in mind that he has paid for 9 full kits,
    when he need only have paid for 1 full kit plus (up to) 8 language
    kits.
    
    I think it will take a lot to make this customer happy again.
    
    Martin.
    
    P.S. Is the salesman still selling ALL-IN-1?

    
    	Hey guys, this sort of cock-up was the normal case when I was
    	in the field! It was rare for the customer/salesperson to get
    	*every* detail right! :-)
    
    Regards,
    Paul

Why are we knocking the salesperson?  They got nine times more revenue out of
the customer... :-)

And to quote (mis-quote probably) Douglas Adams: salespeople will be "first
against the wall when the revolution comes"

:-)
Scott