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| Title: | *OLD* ALL-IN-1 (tm) Support Conference |
| Notice: | Closed - See Note 4331.l to move to IOSG::ALL-IN-1 |
| Moderator: | IOSG::PYE |
|
| Created: | Thu Jan 30 1992 |
| Last Modified: | Tue Jan 23 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 4343 |
| Total number of notes: | 18308 |
10.0. "Official Support Requires SPRs" by SHALOT::VICKERS (A mind must be open to learn) Fri Aug 17 1990 12:25
Software Performance Reports are required for engineering to correct
any short comings in the products. Reporting suspected bugs in this
conference is good to alert others and to get help in obtaining work
arounds and the like. However, the conference is not an official
support channel of the product.
You or your customer MUST submit an SPR to get the problem officially
noted by engineering.
As the note below from the previous conference points out, the process
is simple and, apparently, timeless.
Keep those smiles on your little faces,
don
================================================================================
Note 873.1 SPR Help 1 of 2
NEWVAX::BHOWARD "Ben @DCO. Rescued from Residencies" 22 lines 27-JUN-1989 14:28
-< Procedure never changes >-
--------------------------------------------------------------------------------
Nancy,
There's no special procedure for ALL-IN-1. You just take one of those
SPR forms that come with any software, fill it out, and send it in to
the appropriate address on the back. The forms haven't changed in a
*very* long time, so don't worry that the information on the back lists
RSX-11M V3 and TOPS-10 V6.03 (1978?) as possible operating systems,
or RK05 and DECtape as possible distribution media.
Alternatively, as I just pointed out the other day, is to write
to ICARUS::SPRADMIN for an online form and return it, filled out,
to the same address. I also have the forms and scripts to create
one as a document format in ALL-IN-1, if I ever bring it in and
load it. Even if you get the online form, you should get a paper
form for the directions, such as what constitutes a level 1, level
2, etc.
I have done this and gotten answers, although I am still waiting for an
answer to a VAX Notes SPR from last summer. As soon as I mentioned
my outstanding ALL-IN-1 SPR the other day, I got an answer.
Ben
================================================================================
Note 873.2 SPR Help 2 of 2
USACSB::LATIMER "Nancy Latimer" 1 line 27-JUN-1989 14:55
-< Thanks Ben >-
--------------------------------------------------------------------------------
| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 10.1 | Use DSIN for SPR's | AIMTEC::WARRENS_R | VOTE! Your Community depends on it. | Thu Aug 23 1990 19:31 | 9 |
| They're gonna hate me but,...
Not to mention SPR's can be filed by the customer using DSIN, and even
by calling the Atlanta support center with a problem we can replicate.
Depending on the week you call, we may call them something different,
though...
Randy
|
| 10.2 | Update on SPR's | WAYLND::HOWARD | Ben @DCO. If you were right, I'd agree with you | Tue Jul 09 1991 14:37 | 86 |
| Since I found this note helpful when submitting an SPR, I will update
it with the latest information. I realize that one can call the CSC,
but we have been told that it now costs $100 per call.
Here is a paraphrase of what I received in the mail:
The process for submitting internal and Domestic customer SPR's has
changed. In the future please forward/send your internal and Domestic
customer SPR's to the Alpharetta, GA office.
The new node is:
VIA : ALL-IN-1 = CSC/AT FS REGISTRATION @ ALF
VAXMail = CSCOAC::REGISTER_FS
(Contact Name: Ken Steffensen)
Thank you
Problem Management Admin.
Here is the form I was given (note that you must submit early in the
month and only in early months due to a limit on the date:
D I G I T A L FIELD CODE NO. SPR NO.
-------------------------------------------------------------------------------
| OPERATING SYS | VERSION | PROGRAM OR DOC. | VERSION OR DOC. PART NO. | DATE |
|VAX/VMS | V5. | ALL-IN-1 | V2.4 | |
-------------------------------------------------------------------------------
| NAME: |DEC OFFICE AND CONTACT PERSON |DO YOU HAVE SOURCES |
| FIRM: | | YES( ) NO( ) |
| |-----------------------------------------------------|
| | REPORT TYPE/PRIORITY |
| ADDRESS: | ( )HEAVY SYSTEM IMPACT |
| | ( )PROBLEM/ERROR ( )MODERATE SYSTEM IMPACT |
| | ( )SUGGESTED ENHANCEMENT ( )MINOR SYSTEM IMPACT |
| CUST. NO.: | ( )OTHER ( )NO SIGNIFICANT IMPACT |
| | ( )DOCUMENTATION/SUGGESTION|
-------------------------------------------------------------------------------
| SUBMITTED BY: |PHONE:(DTN ) | CAN THE PROBLEM BE YES(X) NO( ) |
| | | REPRODUCED AT WILL? |
------------------------------------------------------------------------------|
| ATTACHMENTS | COULD THIS SPR HAVE BEEN PREVENTED BY |
| | BETTER OR MORE DOCUMENTATION? YES( ) NO(X) |
| | PLEASE EXPLAIN IN PROVIDED SPACE BELOW. |
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| CPU TYPE | SERIAL NO. | MEM. SIZE | DIST. MED. | SYS. DEV. | DO NOT PUBLISH |
| | | | | | ( ) |
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| ALL SUBMISSIONS BECOME THE PROPERTY OF DIGITAL EQUIPMENT CORPORATION. |
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|SHORT NAME |MNT. CAT. |MNT. GRP. |XFER. GRP. |PL | PRB. TYPE |
| | | | | | |
-------------------------------------------------------------------------------
|DATE RECEIVED(MAIL) |DATE TO MAINTAINER |XFER. DATE |LOGGED ON |
| | | | |
-------------------------------------------------------------------------------
|DATE RECEIVED(ASG) |DATE RECEIVED FROM MAINT. |DATE ANSWERED |LOGGED OFF |
| | | | |
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