Conference iosg::all-in-1_v30

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Note 1216.2                FSIN/DSIN to the rescue...                     2 of 4
WARLRD::D_ZANIEWSKI "Does it work with ALLIN1/NOCUS" 13 lines  14-SEP-1989 12:42
                              -< More about DSIN >-
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        DSIN is available to all customers that have a valid software
        support contract (no extra cost).  Notices are periodically
        sent to contract customers reminding them of the phone numbers
        and passwords necessary to use DSIN.
        
        Everyone talking to existing customers should be explaining
        the merits of DSIN.  Every sales pitch should include the fact
        that Digital can solve problems without the need for the customer
        to talk to anyone.  We currently have almost 2000 articles
        in the ALL-IN-1 database, and this number keeps rising every
        day.
        
        Dave Zaniewski

    
    
    From the literature, DSIN is probably great, especially since it is
    FREE!
    
    But be careful, I recommended it to a customer, he got it, and asked me
    to put it on his system.  I had to call someone about the installation
    (I think it was the DSIN folks, it was half a year ago), I was told
    that a SCHOLAR-PLUS modem was required - nothing else would do, because
    of the call-back feature.
    
    Not too surprisingly, the customer did not have one, was not going to
    buy one at our asking price and consequently was not too happy.  Last I
    heard from our salesman was that the was going to get the DSIN people
    to give them one.
    
    I'm not sure I believe this happened.  Maybe I dreamed it?
    
    Fred

Just to clarify terms, what .2 is referring to is DSNlink, not DSIN. DSIN is
strictly a dial in service and is independent of modem type etc. DSIN is the
'old' stuff.  DSNlink, however, is the new stuff. It has a component that
installs on the customer's system and does, in fact, require a DEC modem in
order to be 'supported'.  The folks at the DSNlink hotline do have an
'unsupported' dial script for  Hayes and compatibles that they will give out
free upon request. Many customers have reported great success using Hayes
modems and this script. Future versions of DSNlink will ostensibly support
more different modem types.

Please encourage customers to get and use DSNlink. The kit is free to anyone
with a valid support agreement. It is an amazing support
tool, giving them access to the same databases as DSIN, but from their
own system. They also get problem submission direct to the CSC as easy as
sending a VMS mail message.

    Hi,
    
    You can apply for a FSIN or TIMA acct but you may not get it;
    apparently some people are turned down (due to internal funding
    issues?). Anyway, try TINCUP::TIMA_US conference note 96.6 for TIMA
    registrars, and maybe they can help you. If not, you might want to
    install STARS on your own easynet node & point it to remote databases;
    this used to be slow but will get you access to all of the information
    as FSIN/TIMA and doesnt require anyone registering you that Im aware
    of. The notes conf for STARS is NOETIC::STARS.

    So...customers can get DSIN or DSNlink (DSNlink preferably) and DEC
    internals can get FSIN/TIMA/EIRS/STARS with TIMA as the preferred 
    method if you can get it. Anyone OA$CONFUSED?
    
    BTW. a customer can register for DSNlik or get help installing by
    calling 1800-332-8014. 
    
    Hope this helps,
    John Bryson