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Conference bulova::decw_jan-89_to_nov-90

Title:	DECWINDOWS 26-JAN-89 to 29-NOV-90
Notice:	See 1639.0 for VMS V5.3 kit; 2043.0 for 5.4 IFT kit
Moderator:	STAR::VATNE

Created:	Mon Oct 30 1989
Last Modified:	Mon Dec 31 1990
Last Successful Update:	Fri Jun 06 1997
Number of topics:	3726
Total number of notes:	19516

3539.0. "Window Manager Acces Violation" by DURDUR::BROUSTE (Jean-Pierre BROUSTE) Fri Oct 26 1990 15:36


Hello everybody !!!!


We have a customer which has in his trading room 250 VS 3100/M30 with 16 Mb 
running VMS 5.3-1.

On every WS, they run an application which displays financial pages from Reuters.
They can have up to 15 windows of this type plus 7 or 8 other windows.

When they run the program, the 15 windows appear simultaneously, and, from time
to time, the window manager falls with the following message :


%SYSTEM-F-ACCVIO, access violation, reason mask=01, virtual address=00480036, PC=0011BC78, PSL=03C00000

  Improperly handled condition, image exit forced.

	Signal arguments	      Stack contents

	Number = 00000005		 00000000
	Name   = 0000000C		 00000000
		 00000001		 20040000
		 00480036		 7FF3013C
		 0011BC78		 7FF30120
		 03C00000		 001030AD
					 7FF30518
					 00000001
					 001941D8
					 00000002

	Register dump

	R0 = 00480032  R1 = 00000000  R2 = 7FF30518  R3 = 000BB580
	R4 = 000BB580  R5 = 000CEE8C  R6 = 00000000  R7 = 000AEE4C
	R8 = 7FF30324  R9 = 00000150  R10= 000021B8  R11= 001ACE00
	AP = 7FF300AC  FP = 7FF3006C  SP = 7FF300E8  PC = 0011BC78
	PSL= 03C00000

Has anybody encounters this problem or can help me to find the solution ?????


Regards.

T.R Title User Personal
Name Date Lines

3539.1 SDSVAX::SWEENEY Patrick Sweeney in New York Fri Oct 26 1990 19:46 22

T.R	Title	User	Personal Name	Date	Lines
3539.1		SDSVAX::SWEENEY	Patrick Sweeney in New York	`Fri Oct 26 1990 19:46`	22
	Congratulations on getting 250 workstations into your customer's trading room. I can't answer your question, but I say a few things about methodolgy and practical ways to get answers. It's important to know what interactions your applications have with the window manager. For example, are they trying to modify the title once per second, indicating the time, on 20 windows? The window manager might have a problem with that. It's important to save log files and other data that might be useful to the maintainer. Finally, before the flames start, you have to use your management-based problem elevation procedures to get a committed response for your customer. And even if this isn't a customer satisfaction problem, the QAR system is the system for reporting such problems. VAX Notes conferences are informal communications. Although not likely, literally _everyone_ is free to ignore any problem entered here.

    Congratulations on getting 250 workstations into your customer's
    trading room.
    
    I can't answer your question, but I say a few things about methodolgy
    and practical ways to get answers.
    
    It's important to know what interactions your applications have with
    the window manager.  For example, are they trying to modify the title
    once per second, indicating the time, on 20 windows?  The window
    manager might have a problem with that.
    
    It's important to save log files and other data that might be useful to
    the maintainer.
    
    Finally, before the flames start, you have to use your management-based
    problem elevation procedures to get a committed response for your
    customer.
    
    And even if this isn't a customer satisfaction problem, the QAR system
    is the system for reporting such problems.  VAX Notes conferences are
    informal communications.  Although not likely, literally _everyone_ is
    free to ignore any problem entered here.