T.R | Title | User | Personal Name | Date | Lines |
---|
1450.1 | | HOTSHT::HABERLAND | | Fri Sep 15 1989 17:14 | 13 |
| What you have to do is contact your local SWS office to see if they have
the expertise. Otherwise, there is an organization that does Consulting
to help customers port their applications or create new applications. This
group only does short term (under 6 months) and usually sends one person
to the customer site for a week. Find out what they are trying to do and get
them started, then go back to the office and assist on the telephone.
Additional visits are usually once a month, every customer is different.
For more information, send me mail or call me at DTN 264-2797.
Dave Haberland
SWS/E Graphics and DECwindows Support
|
1450.2 | | LNGBCH::SCHNEIDER | pluto | Fri Sep 22 1989 16:02 | 12 |
| Dave,
The problem that I'm having is that we need someone on site
continuously for two months to help transfer technology and to be sure
the customer's needs are met on and on-going basis. If I am correct
your group only provides for one week a month of on site support with the
rest of the work being done remotely. Can you provide full time on site
people?
Thanks
Greg
|
1450.3 | | HOTSHT::HABERLAND | | Mon Sep 25 1989 11:03 | 12 |
| Greg,
Unfortunately not. There is something called a SWS Residence that works
on-site for periods of time, but I don't have any idea how and where to find out
about these people. What we try and do is work with the local SWS person and the
customer, so the SWS person ends up being a carrier, but we also try to get them
involved for knowledge transfer reasons. If I find any info on a group that
can help for periods of time I'll let you know.
Good Luck,
Dave
|
1450.4 | different but the same ?!? | GSRC::WEST | Variables don't, Constants aren't | Mon Sep 25 1989 12:51 | 20 |
|
I didn't realize there were any differences with SWS. The SWS organization
that I'm with here in Colorado Springs do just about everything. We do a
little consulting and we do residencies (on site consulting, etc). Our
residencies can be anywhere from one day to the end of a customer project. I
am currently a resident on a project. I have been on residency for over 2
and a half years now.
Now there is a Pre-Sales/Sales Support side of SWS. They primarily do demos,
talk to customers about our products to see if they will meet the customers
needs, consulting, etc. The people who do this are usually very short term.
It's like they do the initial work and then its people like me who go in for
the *long* term. We do *sometimes* work together.
Either one of these *types* of people should be to either help you directly
or a least point you to those who can.
-=> Jim <=-
|
1450.5 | | SDSVAX::SWEENEY | I was focused when focus wasnt cool | Mon Sep 25 1989 13:11 | 10 |
| Note 1275 discusses the general question of what services Digital
offers to customers in a DECwindows context.
In the specific case in .0, the usual steps are for the account manager
to contact the local Software Services managers.
If the local SWS managers decline to act on an opportunity, then a
general solicitation in a VAX Notes conference might offer some psychic
relief but doesn't promise results.
|