| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 832.1 | MCI Problems Internal | ATPS::GREENHALGE | Mouse | Wed Oct 18 1989 10:01 | 32 |
|
John,
Are you speaking with an MCI operator at the time of the call or with
an operator at MCI Customer Service (1-800-444-4444)? I've always had
good luck with their Customer Service people. At the same time, I do
know that MCI has been having problems internally.
About 2 months ago I received a call from MCI Security in Washington,
DC to verify that I had used my calling card within the 30 minutes
prior. I hadn't and was then notified that someone had just placed
approx. 20-25 calls to NY on my calling card number. Since I have
given no one my calling card number, I was a bit surprised to say the
least.
After the initial call from MCI, I've had opportunity to speak with MCI
Security & Investigations in the NY office several times. Apparently
there is an MCI employee who has accessed other customers' cards as
well. In my last conversation with them it seemed as though they were
sure who had made the calls and corrective action was being taken.
Despite having $36 in calling charges on my bill that I didn't incur, I
wouldn't trade MCI for AT&T for a moment. The fact that I received a
call within 30 minutes from their Security office in DC notifying me of
someone utilizing my card number said a lot to me. AT&T doesn't
provide that kind of service nor would having the $36 been so easily
dismissed from my bill with AT&T.
Try MCI Customer Service again. If you don't get anywhere after that
then maybe AT&T is the best way for you to go.
|
| 832.2 | | SSDEVO::GALLUP | wherever you go, you're there | Wed Oct 18 1989 12:53 | 20 |
|
Every six months Sprint sends me to a collection agency for
the $200+ they say I owe them. Seems when I cancelled my
Sprint Card, someone else got the same number and made some
calls that they never paid for....(this was 6 months after I
cancelled my card)
Every six months we go thru this cycle of being sent to a
credit agency, clearing up the matter, then it starts all
over again.....last time I sent a steaming letter to the
President of Sprint....
perhaps it's finally cleared up.
BTW...I've never had a problem getting phone calls cancelled
off my AT&T card.
kath
|
| 832.3 | Use the one that works | ASABET::K_HAMILTON | Karen Hamilton - Activist! | Thu Oct 19 1989 10:51 | 4 |
| AT&T works every time, and it can be used from anywhere to anywhere. I
accepted a collect call from a friend last Sat. because she couldn't
call me from NH using her MCI card.
|
| 832.4 | | QUARK::LIONEL | Free advice is worth every cent | Thu Oct 19 1989 10:59 | 13 |
| Re: .3
In most places, you can get the operator of the major long distance
carrier of your choice by dialing an access code. AT&T's is 10288
(10ATT), I think MCI is 10222 and Sprint is 10333. However, Sprint's
card (which I have and haven't had problems with) uses an 800 number
for access, which you can get to anywhere, even for local calls.
Calls from foreign countries to the US is another matter. I was
surprised to see in a recent article in Travel and Leisure that
AT&T's rates appeared to be LOWER than MCIs!
Steve
|
| 832.5 | | MISERY::CORDES_JA | Set Apartment/Cat_Max=3 | Sun Nov 05 1989 20:24 | 10 |
| Re: 832.1
AT&T does provide that kind of service. I am the credit card
administrator for WRO and we use AT&T cards. I get calls from
AT&T that card #........ has had x amount of attempts on it.
The usually ask me to verify it with the cardholder and then we
decided whether to reissue the card with another number or whatever
needs to be done.
Jan
|
| 832.6 | calling card scam in the Bay Area | LEZAH::BOBBITT | invictus maneo | Thu Dec 21 1989 11:48 | 46 |
| This came to me off the net....
-Jody
Subject: a scam.
- ------- Forwarded Message
Just thought I'd alert everyone to this scam, which, I have learned,
is making an appearance in the Bay Area these days. (California)
I was awakened at 3 AM this morning by a phone call from an authoritative-
sounding man from A T & T. He said he was investigating possible
fraudulent use of my calling card. He said someone was using my card to
make overseas calls, asked me if I knew so-and-so (the person's alleged
name), and eventually asked me to read my calling card number back to him.
I must admit that despite my alleged NY street smarts, I actually put on my
eyeglasses and got up from bed to go find my calling card. However, luckily,
the physical movement jarred my brain and I realized the story didn't quite
make it--and I "couldn't find the card."
This morning I called A T & T. I was the 7th person from San Francisco
to report this to the representative I spoke to.
The caller is such a good impersonator that everyone else who'd reported it had
given him the number. He calls at night, when your wits aren't sharp.
And he pulls you in by saying the person's trying to make calls right
now--you get sucked in by feeling he's trying to protect you and you want to
cooperate.
Of course, any real phone company would have your calling card number and not
need to ask you for it! But if you're not a suspicious, paranoid ex-New Yorker
or take awhile to wake up, it could be easy to get stung.
Nina
- ------- End of Forwarded Message
------- End of Forwarded Message
|
| 832.7 | | SUBSYS::NEUMYER | | Thu Dec 21 1989 14:56 | 9 |
|
The rule is "NEVER GIVE OUT PERSONAL INFORMATION ON THE PHONE"
If its a legitimate request for information you can always return
a call or go the the office. This goes for more that credit card
numbers.....
ed
|