Conference mvblab::alphaserver_4100

634.0. "automatic call to CSC upon failures ?" by FIREBL::LEEDS (From VAXinated to Alphaholic) Thu May 29 1997 16:39

A customer is doing a "features" chart comparing our 4100 runing Windows NT 
to some competitive boxes.

One question is:


 Can the system automatically dial-out to a centalized diagnostic facility
 in the event of a system failure and initiate a service call without
 manual intervention ?


I know that the RCM can initiate a pager call in the event of a power 
failure, but that's not what they're asking for.  They want Col Springs 
called by the system if a disk drive fails, the system crashes, it gets a 
memory parity error, etc.

I remember we used to offer a capability like this for VAXen (was it called 
MDM - MicroVAX Diagnostic Monitor ?) that would call the CSC if a system 
failed.  It's unclear if we still offer a similar capability (thru PCM or 
some other product) that will address this.

Thanks

Arlan

    
    
    Only the pager is supported...
    
    John
    

    This can be arranged for with pricey software and a management station.
    BMC Patrol and Curasoft come to mind, but SERVERWORKS might be able to
    handle it too, with some work.  In any case you will need some form of
    SNMP Management Tool configured to handle alerts by pager, or whatever.
    
    MDM was just this: a set of bootable media that could be used to load a
    simple "monitor" to run a set of low level hardware diagnostics.
    
    You are probably thinking of VAXsimPLUS (now DECevent?)