Conference mvblab::alphaserver_4100

535.0. "4100 Seed Units?" by BIGRED::THOMPSON (Texan 'til I die) Fri Mar 14 1997 17:35

    We have a 4100 in our demo center that has had power problems since it
    arrived... if I were a real customer, I'd have returned it by now.  We
    have logged 4 calls on the same power supply problem, and they have
    replaced the power supply 4 times.  It lasts a while and then dies. 
    The SOC says that one power supply should handle 2 CPUs and 512 Mbytes
    of memory.  Field Service says we need a second power supply - I
    wonder who is going to pay for it? 
                                      f
    The part number says that is a Seed Unit... what impact does that have
    on the implied quality of the product.
    
    Thanks!
    
    Patti
    
    
    

Contact Lois Musser.

She is/was the seed unit coordinator.

Blowing 4 power supplies is quite unusual. Something else may be
going on. If field service says they want to install a second
power supply they can. But engineering would not support this.

If the unit says it was a SEED system it means that it was built
with pre/early revenue components. Quality varries depending on
exactly when the unit was built.

	Dennis 

	We had similar problems with our seed, and after MCS read some
	update-this-and-that-field-service-flash it just stopped. IF I
	recall it correctly ( I repeat: IF), it was some kind of FCO
	for the mother board which carries the cpu's and other stuff
	that fixed the problem (it might have been CPU FCO as well).

		-jari