| Prioris Server and AlphaServer Systems
ServerWORKS Manager Advisory
ER-SER02-AA.A01
Please review the following important technical information. These tips
can make your installation of ServerWORKS Manager and StorageWorks
Command Console software much easier.
"Handle is Null" message
------------------------
Problem:
After performing an IP Autodiscovery and selecting an AlphaServer
system from the resulting map, an error dialog box stating "Handle is
Null" may be displayed The message box does not close on acknowledgment
of the error message.
Solution:
To address this problem, follow these steps:
1. Using Notepad, open up the swextomm.ini file in the directory
in which ServerWORKS is installed (generally c:\mworks).
2. Under the [KCRCM] section, find the line which begins BitmapFile=
3. Change this to read BitmapFile=c:\mwworks\rcm.bmp
Note: If ServerWORKS is installed in a directory other than c:\mworks,
you will need to substitute that directory name.
"Runtime Error" when connecting StorageWorks Command Console
------------------------------------------------------------
Audience:
StorageWorks Command Console software running on a management console
with Windows NT 4.0 and Service Pack 2
Problem:
Receive "Runtime Error" when attempting to connect a Command Console
client in direct mode on Windows NT 4.0 with Service Pack 2 installed.
Solution: To fix this problem, replace the Service Pack 2 OLEPR032.DLL
file with the version included with Command Console 1.1 or 1.1b
(V4.2.6068). Follow these steps:
1. Install Command Console software and Windows NT Service Pack 2.
2. Launch Windows NT Explorer. Select "Options" from the View Menu. Set
the "Show All Files" button.
3. Close all other applications.
4. From the Explorer window, open Windows NT's \System32 directory and
locate the OLEPRO32.DLL file. Save this to a different file by renaming
it or by copying it to another directory.
5. Replace with the correct OLEPRO32.DLL file (V4.2.6068). A
compressed copy of this file is included in the \client\clnffils
directory of your RAID platform kit CDROM. An uncompressed version can
be found in the StorageWorks web site (www.storage.digital.com) in the
'technomania', 'tech tips and updates', 'raid solutions'.
(www.storage.digital.com/swrks/homepage/sup_html/techtips/raid/raid.htm)
6. Command Console can now be launched in the direct serial mode
without error
Note: OLEPRO32.DLL has to be replaced each time Window NT 4.0 Service Pack
2 is reinstalled.
"Newer version of DLL" on install of StorageWorks Command Console
----------------------------------------------------------------
Audience:
SWCC V1.1 installed on a Windows95 or Windows NT management console.
Problem:
During installation, dialog boxes display which indicate that
newer versions of required DLLs are already installed on the PC. You
are asked whether you wish to keep them.
Solution:
Run the installation to determine which DLL is in conflict and then
exit the installation. Rename the conflicting DLL to another name.
Repeat this process until StorageWorks Command Console installs
successfully. After completing the install, rename the conflicting DLLs
back to their original file name. Follow these steps:
1. Run the StorageWorks Command Console installation program. Each time
a dialog box displays with the name of a conflicting DLL, write down
the name of the DLL. When prompted to keep the existing DLL, click on
Yes. Then exit the installation program.
2. Launch Windows Explorer. Locate the conflicting file in the
WINDOWS\SYSTEM file, and rename it.
For example, if the conflicting file is c:\windows\system\MSVCIRT.DLL,
rename it to c:\windows\system\MSVCIRT.BAK. Or copy it to a different
directory.
3. Run the StorageWorks Command Console installation program again.
Repeat steps one and two until the installation program no longer
displays any dialog boxes indicating the existence of newer DLLs.
4. After you have completed the install, rename the DLLs back to their
original names. For example, rename c:\windows\system\MSVCIRT.BAK back
to c:\windows\system\MSVCIRT.DLL. Or copy the original DLLs back into
the WINDOWS\SYSTEM directory.
Restart Windows. You have now successfully installed StorageWorks
Command Console software. ServerWORKS Advisory
ServerWORKS Advisory
3
Prioris( Server and AlphaServer( Systems
ServerWORKS Manager Advisory
ER-SER02-AA. A01
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