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Conference wahoo::fishing

Title:Fishing Notes- Archived
Notice:See note 555.1 for a keyword directory of this conference
Moderator:DONMAC::MACINTYRE
Created:Fri Feb 14 1986
Last Modified:Fri Sep 20 1991
Last Successful Update:Fri Jun 06 1997
Number of topics:1660
Total number of notes:20970

955.0. "SHIMANO Customer Service" by CSSE::SANDER () Tue Jan 24 1989 12:05

    Does anyone out there know the phone # for Shimano America Corp.
    
    I need a part for my Bantampro Mag. I called the number in the back
    of the instruction manual which is suppose to be the service center
    for the Mass. area. The manual states it is located in Parsippany
    N.J.. Wrong number, and information has no listing for a Shimano
    American Corp. in Parsippany.
    
    I could take it to a local shop, but the part is only a washer.
    
    Thanks in advance.
T.RTitleUserPersonal
Name
DateLines
955.1Shimano InfoSALEM::PAPPALARDOI'm the NRA/GONHTue Jan 24 1989 15:236
    
    Shimano America Corp.
    One Shimano Drive
    Irvine, California  92718
    
    (714) 951-5003
955.2Hartford Ct. repair shopMAMIE::LEAVENWORTHAt least I'm enjoy'n the rideWed Jan 25 1989 08:005
    I don't have the number handy but I think there is a shop in Hartford
    Ct. area. The number in Irvine, Ca should be able to get you the
    number. 
    
    Dana
955.3Another OptionBOSHOG::VARLEYWed Jan 25 1989 09:466
     Call Bucko's (508 674-7900) in Fall River, Ma.. The reel may be
    under an extended warranty, and if so, they'll fix it for free.
    The only charge is gettin' it there. I've used 'em, and they are
    terrific - fast and good.
    
    --"The DiceMan"
955.4CSSE::SANDERWed Jan 25 1989 13:3113
    Thanks for the fast reply. I called California. The person I talked
    to was great. She took the part numbers I wanted and asked if they were
    spools or major items. I said they were only washers. She said if
    the parts were minor in cost, then they would just send them to
    me at no cost. She said it would take about two weeks. I'll let
    you know if they come through as promised.
    
    Thanks for the other info. I keep it handy. May need it sometime
    when I am in a hurry. 
    
    Thanks again
    
    Ed
955.5Bucko's delivers (almost)HPSCAD::WHITMANAcid rain burns my BASSMon Jan 30 1989 15:417
Ed,
   For what ever it's worth, Bucko's always has a booth at the Worcester
Fishing Expo (coming up this week 1 Feb - 5 Feb).  Last year I called them
in Fallriver and had them bring the parts I was looking for to the show and I
picked them up while I was there.   It saved me a trip to their shop....

Al
955.6Parts are PartsCSSE::SANDERMon Jan 30 1989 16:275
    Thanks for the info Al. I expect my parts from Shimano next week.
    I will look them up at the show. Always good to know a reliable
    repair source. Who knows, maybe Shimano won't come through.
    
    Ed
955.7Thanks CSSE::SANDERWed Feb 01 1989 15:1513
    On Monday, the 30th, the mail had a small box from Shimano. The
    parts I called for on the 25th were enclosed. NO CHARGE!! They shipped
    from CA. on the 27th. Cost them $.45 postage. My kind of service!
    
    For your info I needed one washer and included in the order three
    felt washers and two spring washers that looked worn. 
                                                        
    Again, thanks for the assistance. Without this file, and the people
    who input into it, I would still be looking for the number.
                                   
    					Ed	
    
    
955.88^(RANGER::MACINTYRETerminal AnglerThu Aug 02 1990 12:2410
    A few weeks ago I broke a 6'6" Shimano baitcaster that I have had for 
    a few years.  I returned it to Shimano.  Yesterday there was a box
    on my deck.  I was psyched.  The box contained MOST of my broken rod
    and a form that had a couple of boxes checked off - indicating that
    they nolonger manufacture this rod and that it would not be covered by 
    warranty.  I was bummed - especially about the fact that they lost
    part of the rod.  Tomorrow morning I'll have a 'disappointed' letter
    off to Shimano...  If anything becomes of it I'll post it here.  
    
    donmac - minus his cranking rod
955.9Good Luck!JUPITR::NEALThu Aug 02 1990 12:5514
    My neighbor bought a Shimano 6'6" trigger rod this spring and had the
    reel seat fail after a week. He packed it up and sent it back.
    They lost it, he had to get a tracer from UPS before they would do
    anything. Two months after he sent it back the new one showed up.
    Guess what? You bet,the reel seat was screwed up on that one right
    out of the box.  He called customer service and they told him to send
    it back. He asked to talk to the customer service manager. He went
    through the whole mess with the manager. The manager was not surprised.
    They have a problem with that model, and it has been discontinued.
    But he did agree to send another rod out (different model). 
    So Don I would suggest calling back and ask for the manager. That
    might help. 

    Rich "Who is happy he doesn't own a Shimano product."
955.10mmmmmmm Shimano?????HYEND::J_BORZUMATOThu Aug 02 1990 16:3321
    I own a Shimano spinning reel, its a baitrunner, can't remember
    which model, but one i use for bass and blues.
    
    Anyway, the reel face, directly in front of the spool has 
    a plastic nut in it to hold the spool and drag lever onto
    the reel. When i bought it the tackle shop put on 12 lb.
    test. For a while it worked fine, but then i started getting
    loops in the line, and you guessed it, it snags on the
    plastic not, then finally sneaks under the drag lever.
    Can't live with this crap, so i went to a local tackle
    shop, "oh yeah we're familiar with that problem" I hate
    to hear that cause it means mine isn't unusual.
    
    I had some 20 lb. line put on and so far its been ok,
    but somewhere in the back of mind mind i have this
    doubt. The guy at the tackle shop said "you can't buy a 
    better reel except ...."
    
    Anyone else notice this...
    
    JIm.