| Title: | Powerboats |
| Notice: | Introductions 2 /Classifieds 3 / '97 Ski Season 1267 |
| Moderator: | KWLITY::SUTER |
| Created: | Thu May 12 1988 |
| Last Modified: | Wed Jun 04 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 1275 |
| Total number of notes: | 18109 |
Yamaha outboard owners: FYI section of letter I just sent to my dealer.
/ben
Clemons Marine Supply
143 Pleasant Street
Brunswick, ME
Another matter: when I was adding oil yesterday, I put the mouth
of the oil bottle into the filler hole and the safety chain
attached to the filler cap popped out and the filler cap fell into
30 feet of water!!! What an extraordinary design feature that one
is! Please order me another filler cap. If this will NOT be
covered by the warranty, please let me know and I will write to
Yamaha and tell them what I think of their design for the safety
chain.
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 458.1 | It's all down hill from here | NRADM::WILSON | Southern NH, The Mass. Miracle | Tue Aug 08 1989 14:05 | 8 |
Not to minimize your problem or anything, but if you're otherwise
happy with your boat and motor, an oil cap dropped overboard is
a pretty minor problem. I doubt you'll see the dealer or Yamaha
make any major changes in their design or business philosophies
as a result of your letter, but if it makes you feel better...
Rick W.
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| 458.2 | Write it! | HSKAPL::LUPANDER | Jan-Christian Lupander | Wed Aug 09 1989 02:07 | 10 |
How about writing that letter to Yamaha anyway? They might be quite
interested in getting such a design weakness pointed out to them.
Dropping filler caps certainly do not enhance customer satisfaction!
A polite letter to the people that really can do something about the
original problem might be more constructive than just demanding a new
cap for your engine while letting us other Yamaha owners go on
dropping caps all over the ocean!
-jcl
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| 458.3 | Update | COGITO::DAY | wasitacatisaw | Mon Oct 09 1989 10:14 | 9 |
To complete this story: I stopped at Clemens Marine to pick up
the oil filler cap which they had finally received! Even though
they had told me over the phone a month ago that it would not be
covered by the warrantee, they gave it to me for no charge and said
thay would try to get it covered. The part probably costs less
than $5.00 and they might just be trying to keep a satisfied customer
and eat the replacement cost themselves.
Ben
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