| Title: | FDDI - The Next Generation |
| Moderator: | NETCAD::STEFANI |
| Created: | Thu Apr 27 1989 |
| Last Modified: | Thu Jun 05 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 2259 |
| Total number of notes: | 8590 |
Looking for a pointer to informatin on our support strategy for
repair of the Fiber. Can't seem to find a FIP or Service Plan
that will spell out the kind of service the customer can expect
from DEC re; Broken connectors, broken cables etc. Are we going
to recommend another vendor come in and repair? Are we going to
replace broken connectors ourselves? Are we going to provide
remedial service on a broken cable in the form of a spilce,
and/or a splice with a pigtail?
Notice I said Fiber not any specific product. We have been offering
more and more fiber products to the world. The latest FIP I've read
is Titled Fiber Optic Service Plan, and dated Jun 84. That plan
indicates we call in another vendor for repair. OR, could it be
that what we offer will be site or product specific?
Bob
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 19.1 | Anything is possible - We are DEC ! | DACT19::PDORNAN | Patrick Dornan, NWSS 8-339-7169 | Tue Nov 28 1989 16:08 | 9 |
We sell cable maintenance as part of NETsupport here in the MAA.
We sub out the parts we can't provide ourselves. The customer gets
a single vendor solution, we get revenue. We (DEC) do not employ cable
pullers/repair people that I'm aware of.
regards,
Patrick
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| 19.2 | posted with author's permission | BAGELS::LEVY | Tue Nov 28 1989 19:30 | 26 | |
From: BAGELS::HANNULA "ROBERT AT TAY2-2/N4 227-3724" 20-NOV-1989 14:03:09.65
To: ARGUS::PARTRIDGE
CC: HANNULA
Subj: Re: How are we going to maintain fiber
I am the CSSE ME for DFON.
Corporate policy is; we don't. DFON (fiber premise networks) will be/are a part
of Decconnect and the corporate business decision is no fixed priced remedial
service offerings for any passive network components (copper or fiber).
DFON/DECconnect is primarily a design and install service. And it has also been
shown that remedial demand is very small and can be handled on a local decision
level. The same DFON parts, tools, and procedures used to install and certify a
new fiber link can be used to trouble shoot, repair and certify an existing
link.
A preliminary DFON service operation plan is in HWPASS.
Should you disagree with or question this decision, it would be best to raise
your issues thru the business channels.
Hope this info helps.
Robert Hannula
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| 19.3 | Working with the Business group internal | ARGUS::PARTRIDGE | Thu Dec 07 1989 09:23 | 4 | |
re .2 Thanks again.
Bob
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