| Title: | DCU |
| Notice: | 1996 BoD Election results in 1004 |
| Moderator: | CPEEDY::BRADLEY |
| Created: | Sat Feb 07 1987 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 1041 |
| Total number of notes: | 18759 |
Why doesn't DCU post the different branch phone numbers in the
Digital Telephone Directory ? I called Directory Assistance and they
told me I'd have to call the DCU Infoline. The Infoline told me that they
couldn't give me the number, that this was to promote "walk-in
service". They took my badge and DTN and had the DCU Branch call
me.....
METPAY still post all of their respective Digital Branch's in the
Telephone Directory. Is there something I'm missing here ?
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 895.1 | WLDBIL::KILGORE | Help! Stuck inside looking glass! | Wed Oct 12 1994 09:59 | 16 | |
Seems to me they used to post the branch phone numbers in the
directory. If they don't give them out, I would assume it's because
they would rather have the branch staff servicing walk-in people
rather than answering phones.
If truth be known, before DCU EasyTouch I was much more prone to call my
local branch than the headquarters for a balance, but I was always miffed
when the line at my local branch got long because the tellers were
constantly answering the phone. That aspect of branch service seems to
run much better these days.
If you have a need to call a specific branch (eg, dealing with some
paperwork, waiting for a delivery, etc), try asking to be connected
to the branch, and ask the branch manager for a local phone number.
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| 895.2 | re .1 | GIAMEM::HOVEY | Wed Oct 12 1994 10:52 | 5 | |
Your reasons are valid. They were very nice when explaining the
reasons to me. Just seems strange that they will not even connect you
when your in the same building.
I got the phone number.
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