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Conference 7.286::dcu

Title:DCU
Notice:1996 BoD Election results in 1004
Moderator:CPEEDY::BRADLEY
Created:Sat Feb 07 1987
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1041
Total number of notes:18759

857.0. "VISA card: Security vs Service" by BKEEPR::BREITNER (Thanks Sincerely For Omens) Thu Aug 04 1994 11:49

    This has been hit from several different angles before - but I would
    hope the BOD and prospective BOD members would review the impact.
    
    Situation: Question about an item on my DCU statement. Bills payable
    are handled by my wife. My name does not equal her name and her name is
    not on the statement - consequently the DCU services rep will not talk
    to my wife about the statement she is trying to pay - and a rather rude
    unhelpful conversation to boot (to hear my wife's side of this).
                                             
    Counter-situation: Same general thing - a question about a statement
    item - but the card company in this case is Digital's Corporate VISA
    card provider. Result: no problem, question answered, and in a
    professional, helpful, unsurly manner (again, my wife's point of view).
    
    Issues: Security versus Service. While I suspect the issue is to avoid
    having "bad" people get information on our finances, the impact is to
    cause unnecessary time waste and domestic heat (I get to !hear! about
    my wife's interaction or lack of it with DCU). I can't believe that
    anyone at DCU wants to deprive us of information to pay our bills (I am
    only modestly paranoid) - and if I were a "bad" person I would claim to
    be the cardholder and get my question answered.
    
    Question: So just what is this "policy" supposed to do except make me
    desperately desireous to move my account elsewhere?
    
    Norm
    signing off - TFSO'd - good luck to the G's
    compuserve 76464,240
                                                   
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857.1Make the account jointHANNAH::KOVNEREverything you know is wrong!Thu Aug 04 1994 12:3512
Would it be a problem for you to change to a joint account?
That way, she would also have control over the account.

I can understand WHY they would not let her do anything over the
phone - even if she could PROVE she was your wife, they have no way
of knowing that she is authorized to use the account. If
they allowed things like this, they could have all sorts of
problems in cases when, shall we say, the marriage is less than perfect.

However, there is no excuse for their being rude. A polite
statement that you would have to make the account joint
would be sufficient. 
857.2Had that problem before.SNAX::WAGERAssumption-the mother of all screw-upsFri Aug 05 1994 05:0910
    
    Kind of stupid if you ask me. I had the same problem with my roomate
    and the phone bill. I would call New England Telephone(now NYNEX) and
    say who I was and wanted information, they would say no, just the phone
    number's owner could ask. Hang up the phone, press redial, and say 
    "Hello I'm John Smith I have a problem with my phone" and get all the 
    information I wanted. Of course your wife will have to make up a good
    male sounding voice :-).
    
    Vern
857.3it's not an unusual situationPCBUOA::GIUNTAFri Aug 05 1994 13:2214
    I've run into this with other banks and have found the only way around
    it is to have everything held jointly. This isn't a big deal on our
    bank accounts [there was only 1 that was his play money - he just added
    my name since I do all the banking/bill-paying], but we don't have any
    joint credit cards.  I just make the call and ask them what information
    he will need to call with. Then I have him make the call, or I write a
    letter and have him sign it.
    
    Another way around it is to give your wife power-of-attorney on that
    particular account. We've used this on my husband's IRA, which
    obviously can't be a joint account, but I'm the one issuing all the
    trade instructions. We just had to fill out a form that the brokerage
    provided. I imagine the DCU or any other institution would have a form
    they want you to use.
857.4WONDER::REILLYSean Reilly CSG/AVS DTN:293-5983Sat Aug 13 1994 17:417
    
 >   I've run into this with other banks and have found the only way around
 >   it is to have everything held jointly.
 
    Yup - me and my wife all each have our own accounts - all joint.  
    
    - Sean