| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 752.1 | | AOSG::GILLETT | Candidate for 1994 DCU BoD Elections | Wed Feb 09 1994 10:19 | 10 |
|
And, in what appears to be an amusing bit of irony, we received
Member Satisfaction surveys at our house yesterday too.
Gee, I figured they already knew what I thought....
:-) :-)
Chris
|
| 752.2 | i enjoyed the survey | RANGER::BRADLEY | Chuck Bradley | Wed Feb 09 1994 15:56 | 13 |
| i mailed mine back already. it was a typical self-serving survey.
the fees question was especially bad, something like:
did we give you enough information about the fees?
___ yes.
___ no. (What else could we do? __________________________________)
please, express your opinions and mail it.
change the questions to what they should have been, or add your own.
all the comments are supposed to extracted and sent to the dcu.
make your voice heard now, and your vote felt soon.
|
| 752.3 | | ASE003::GRANSEWICZ | Candidate for DCU Director | Mon Feb 14 1994 09:25 | 4 |
|
FYI, Paul K. wanted to add a couple of questions concerning the fees
but they were rejected.
|
| 752.4 | | NASZKO::MACDONALD | | Mon Feb 14 1994 09:39 | 11 |
|
Re: .3
Doesn't that figure. In another note there is a discussion
about data. Clearly the DCU does not want real data. They
are trying hard to ensure that they can continue on their
present course without the possibility that it might be upset
by data.
Steve
|
| 752.5 | Asked Paul for specifics... | ASE003::GRANSEWICZ | Candidate for DCU Director | Mon Feb 14 1994 14:45 | 36 |
| From: US1RMC::"[email protected]" "Paul Kinzelman" 14-FEB-1994 14:36:25.44
To: ase003::gransewicz
CC:
Subj: to be posted in the vaxnotes
To any questions about why more questions weren't asked about the
introduction of the fees...
I reviewed the questionnaire before it was printed and
asked specifically for questions about the fees to be
included, something like...
"Do you think that the fees were introduced well with sufficient
explanation for you to understand why they were introduced?
"Do you agree that DCU should institute fees"
...but I was overruled. As far as I can tell, data on how the
membership feels not only about the fees, but also about how
they were introduced is not wanted.
[This note in its entirety may be forwarded to any DCU member.]
-Paul Kinzelman
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% Subject: to be posted in the vaxnotes
|
| 752.6 | July 94 survey | SMAUG::GOVOTSKI | Ray Govotski | Thu Jul 21 1994 11:58 | 24 |
|
I've recently received the "Digital Credit Union Survey on Service
Quality". There are a number of questions on account types and usage, service
access and quality of service. There are a series of questions that ask
for my expectations for a hypothetical excellent financial institution.
This series of questions is then applied to what I think of the DCU followed
by what I think of another financial institution that I'm suppose to name.
I couldn't fill out that last series since I predominately use the DCU.
There are questions on rates and service charges that ask if the DCU offers
competitive rates on savings, loans, and if the service charges at the DCU
are competitive. Finally there are demographic questions.
Mr. Cockburn invites the participates to provide more information by
sending comments on a separate sheet of paper. If you'd like him to
respond to your comments you are requested to provide your name and address.
I've completed the survey and I plan to provide comments regarding this
year's BOD elections.
The only downside of the survey is, in their words, "a relatively small
group of members" were selected at random to participate. How small is small?
I hope the DCU receives enough responses so that the results make sense.
|