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Conference 7.286::dcu

Title:	DCU
Notice:	1996 BoD Election results in 1004
Moderator:	CPEEDY::BRADLEY

Created:	Sat Feb 07 1987
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1041
Total number of notes:	18759

737.0. "Can't use Easy Touch without hardcopy instructions handy" by TOOK::MORRISON (Bob M. LKG1-3/A11 226-7570) Mon Jan 17 1994 10:39

  I tried using Easy Touch yesterday for the first time in a year or two. I
discovered that one can't use it without having a copy of the instructions
handy. That is, it doesn't say "Press 1 for xxx, press 2 for yyy", etc. It
just asks you, after selecting Easy Touch, to "enter a number". I tried entering
numbers at random and quickly got stuck in a menu option I didn't want, so gave
up and hung up.
  I couldn't find my copy of the Easy Touch instructions at home. I didn't have
the foresight to put it where I could find it quickly when I got it 2-3 years
ago.
  So I have two questions:
1. Why doesn't the Easy Touch system tell you which number to press for which
option?
2. Is it possible to get a copy of Easy Touch instructions on-line? I am plan-
ning to see if I can get one at my local branch, but it would be useful to have
this data available by computer too.

T.R	Title	User	Personal Name	Date	Lines
737.1	you can do it	KALI::FERGUSON		`Mon Jan 17 1994 10:54`	3
	I run into this all the time. When it says "enter a number", I purposely make a mistake (press # only) and then it gives me a list of valid entries.
737.2		RLTIME::COOK		`Mon Jan 17 1994 11:48`	12
	I've run into this as well. They are correctly trying to save the time of frequent users by keeping the chatter down. However, they don't have an "out" for the infrequent user. If the systems were set up for 9# to give out a menu and say that at the entry into the system it would be a lot friendlier. Al
737.3		CSC32::GAULKE		`Tue Jan 18 1994 11:00`	7
	I've got one of the 'little' pamphlets with instructions. What's your FAX number?
737.4	Compliments of Dave Barry...	TOPDOC::AHERN	Dennis the Menace	`Thu Jan 20 1994 12:05`	3
	"If you would like to press one, press one now. If you would like to press two, press two now."
737.5	I guess there not going to answer...	CSC32::S_ROCHFORD		`Tue Feb 01 1994 08:48`	4
	Was anybody from the DCU planning on answering the question? It can't be that hard to update easytouch so that it gives menu options in real-time. Many other banks and credit unions are capable of putting together a decent touch-tone phone system why can't the DCU?
737.6	for a DCU answer, contact DCU	PACKED::COLLIS::JACKSON	DCU fees? NO!!!	`Tue Feb 01 1994 09:34`	7
	This notesfile is not the place to go to get an answer from DCU. It is a place to share opinions and information amongst Digital employees. Maybe this is about to change, but it hasn't happened yet. To get an answer from DCU, call DCU or talk to someone at your local branch.