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Conference 7.286::dcu

Title:	DCU
Notice:	1996 BoD Election results in 1004
Moderator:	CPEEDY::BRADLEY

Created:	Sat Feb 07 1987
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1041
Total number of notes:	18759

732.0. "HOT-LINE HELP NEEDED..." by DEMING::GARDNER (justme....jacqui) Sat Jan 01 1994 11:55


    Hi,

    I seem to have had a slight problem with my local DCU ATM machine
    just a short while ago.  IT ATE MY MONEY!!!  I DON'T HAVE ANY 
    METHOD OF DIRECT ACCESS TO GET IT BACK!!!  I DON'T HAVE ANY METHOD
    OF DIRECT REPORTING OF THIS INCIDENT!!!  I want to document the 
    fact that the machine in the HLO2 Lobby (ATM #271) half-heartedly
    offered me my $50.00 cash money from the slot but jammed before I
    could grab for it...it closed it's little mouth and then SWALLOWED
    MY $50.00 CASH!!!  It stayed in a hung state until I decided to 
    see if asking for another $10.00 would release it plus the extra
    $10.00!   I only got $10.00 cash and then got a receipt for a 
    $10.00 and a $50.00 withdrawal!  I WANT MY $50.00!!  I WANT A WAY
    THAT STUFF LIKE THIS CAN BE REPORTED IMMEDIATELY!  I CALLED THE 
    DCU NUMBER...NO LUCK, THEIR MAILBOX IS FULL!  TOUCHTONE S*CKS, TOO!

    Can you tell that I am p*ssed on New Year's Day???  This is the only
    was I could think of to document this event other than making a copy
    of my withdrawal slip and noting this event on it to slip under the
    door of the HLO2 DCU office!  

    Has anyone else had a problem like this off-hours?  What is the proper
    procedure to prove that this has happened?  I think the cards or the
    machine should have HOT-LINES for this.  

    justme....jacqui

T.R	Title	User	Personal Name	Date	Lines
732.1		CSC32::S_MAUFE	this space for rent	`Sun Jan 02 1994 10:17`	7
	I'd get the security guard to put it in the log he/she keeps. I think you did the right thing by calling the 800 number, obviously over Xmas the voicemail filled, they should look at fiddling with the PBX to make it larger for holidays. Simon
732.3		DEMING::GARDNER	justme....jacqui	`Mon Jan 03 1994 12:13`	21
	I did get some results from my local DCU branch manager here at HLO2 this AM. The machine gets balanced today and they also have a separate compartment for any money that gets SWALLOWED!. You also have to report it to your money institution if you are using a FOREIGN card (which I was). This ATM has a time mechanism built in so that the door closes and the money goes GULP if you don't react fast enough. I guess I might be a little shy in the future and use my comb as a door holder-opener as I did when asking for my other monies after feeding this ATM. The Shawmut ATM machine used to have a mechanism that would close the door but leave your money waiting for you or the next person. I had this happen to me a few years ago when I banked at Shawmut. What I did was to ask for another five dollars to get the door open to get my other money out. I don't know what is better! Thanks for giving me a place to mumble when I needed to. justme....jacqui
732.4		ROWLET::AINSLEY	Less than 150 kts. is TOO slow!	`Mon Jan 03 1994 16:32`	6
	jacqui, How long do you have to grab your money before the machine eats it? Is the timer set too short perhaps, or did you take your clumsy pills that day? Bob
732.5		DEMING::GARDNER	justme....jacqui	`Mon Jan 03 1994 16:44`	7
	The machine was glitching and had nothing to do with time related issues. I suggest you check with your local ATM handler to ascertain the amount of time that your ATM is set to go off in. justme....jacqui
732.6	Whoops...time to eat some words...	ROWLET::AINSLEY	Less than 150 kts. is TOO slow!	`Mon Jan 03 1994 20:17`	9
	re: .5 jacqui, I'm sorry, it was several hours between the time I read your .0 and your .3, and I forgot that the machine had jammed before it ate your cash. BTW, my nearest DCU ATM is....Simon, how far are you from Dallas? Bob
732.7		CSC32::S_BROOK	There and back to see how far it is	`Tue Jan 04 1994 01:46`	5
	I can answer for Simon ... since we are within feet of each other ... about ... "more than a casual afternoon drive"! :-) Stuart
732.8	THAT'S OK!!!	DEMING::GARDNER	justme....jacqui	`Tue Jan 04 1994 10:29`	14
	O O U \ / \_____/ \___/
732.9		CSC32::S_MAUFE	this space for rent	`Thu Jan 06 1994 18:52`	5
	I'm close to jacqui than stu, I'm at pole 2/L2 and he's at 2/C3 which is 5 feet North and 100 feet West! Simon
732.10	Gee, this is fun! I did get credited!!!	DEMING::GARDNER	justme....jacqui	`Fri Jan 07 1994 10:26`	17
	-< THAT'S OK!!! >- O O U \ / \_____/ \___/
732.11		TOOK::MORRISON	Bob M. LKG1-3/A11 226-7570	`Mon Jan 17 1994 10:29`	5
	I have never lost money in a DCT ATM, but it didn't occur to me until I read this note that most bank ATM's have a hot-line phone built in, and DCU ATM's don't. Of course, you not only need a phone, but someone available 24 hours a day to answer it, and I suppose DCU is too small compared to BayBank etc. to cover the cost of this service.
732.12	Neither do some biggies...	ROWLET::AINSLEY	Less than 150 kts. is TOO slow!	`Mon Jan 17 1994 11:19`	4
	Hmmm. Never thought about it, but none of the Bank Of America ATMs in Dallas have hotline phones. Bob
732.13	just when you thought it was ok to....	DEMING::GARDNER	justme....jacqui	`Mon Jan 31 1994 15:30`	15
	Well, I just got my bank statement! Guess who does not have the money credited to her account yet??? MOI!!! I called my bank and chatted with them. They will send out a second request to DCU. I then checked with my on-site DCU and was given a card with the DCU number on it to call. I called and got treated to the touch-tone system. I finally got the person to whom I spoke. She took some time with me on hold and then gave me the info that she would call me back. I said this aft, I hope. I am still waiting for the issue to be resolved. $50 isn't much these days but it does pay for gas and Tobin's ;*). Good thing I don't have to run paycheck to paycheck like a lot of people do. This would break many a budget. justme....jacqui