Conference 7.286::dcu

    I checked with the SHR DCU office when I saw the sign a week ago. 
    Their reason for closing it on weekends and evenings is a "lack of
    security."  I've been told that you will NOT need your badge to access
    the one in the SHR1 lobby.  SHR3 is supposed to be a first shift only
    building, so few people should be effected.
    
    Rich

    re .1:  Following that "lack of security" thought, I guess we can
    expect more DCU ATMs to be closed nights and weekends because most DCU
    ATM locations seem to be in or near "first shift only" locations.
    
    My point is that this change in hours (actually a reduction in service)
    is another demonstration of how the DCU management views the needs of
    valued members.
    
    Apparently my wife and I should be concerned about our personal security
    when leaving SHR3, because we both sometimes have to work after 6pm and on
    weekends.

I agree that there is no explanation presented for the restriction, and that
could get members upset.  They should have made certain that users were aware
of the reasons behind the decision to restrict the hours that it was open
before the announcement was made.  This could help "valued members" understand
that it is not a loss of service.

    Another problem with this restricted access hours is that if the ATM is
    inside a secured door, then the only people that can access it are
    people that have access to the building.  You're out of luck if that's
    the most convenient one, but you don't have off-hours access to the
    building because it's not your work site.
    
    Another "loss" for DCU on this is that they are somewhat restricting
    their users to be Digital employees only.  This reduces their
    opportunities to collect network fees from users of non-DCU cards.
    
    Rich

�    re .1:  Following that "lack of security" thought, I guess we can
�    expect more DCU ATMs to be closed nights and weekends because most DCU
�    ATM locations seem to be in or near "first shift only" locations.
    
    I guess that would depend on whether or not you have to actually enter
    a Digital facility to use the ATM.

�    Another problem with this restricted access hours is that if the ATM is
�    inside a secured door, then the only people that can access it are
�    people that have access to the building.  
    
    But you can use one across the street, right?

    re .6
    
    My point was that someone that works in MRO (for instance), but lives
    near SHR would not be able to use the closest ATM if access to it
    required that the site recognize his card-key that he uses to get in
    during off hours at MRO.
    
    Rich

    MRO is so convenient, I would imagine that SHR employees will come over
    here to use our branches and the drive-up ATM.
    
    Mark

Re: .4

> Another "loss" for DCU on this is that they are somewhat restricting
> their users to be Digital employees only.  This reduces their
> opportunities to collect network fees from users of non-DCU cards.

However, if they start restricting hours on a bunch of
the ATM's, people will be forced to go to ATM's of other
banks, and get stung with the fees.  Does all of that $1
go to the other bank or to the network being used?  I
suspect not.  If DCU gets part of the fee $, then they
benefit by forcing members (employees or otherwise) to go
elsewhere.  Let's see how many other ATM's they close or
restrict...

Also, anyone notice that the SHR3 ATM doesn't even have a
bank card activated lock on the door?  If security is such
an issue (and I don't think it is), why haven't they added
one?  Go into downtown Boston at night in some of the more
dangerous areas.  You still find ATMs.  They just have bank
card locks on the doors.  The security issues of SHR3 pale
in comparison.

- Tom

    Sorry, but I don't understand the MRO/SHR example.  There are ATMs at
    both sites that don't require keycards to access after hours.
    
�However, if they start restricting hours on a bunch of
�the ATM's, people will be forced to go to ATM's of other
�banks, and get stung with the fees.  Does all of that $1
�go to the other bank or to the network being used?  I
�suspect not.  If DCU gets part of the fee $, then they
�benefit by forcing members (employees or otherwise) to go
�elsewhere.  
    
    It has been stated several times in here (even by Phil) that the $1
    network access fee is what DCU is charged and might even be less.
    
�Also, anyone notice that the SHR3 ATM doesn't even have a
�bank card activated lock on the door?  If security is such
�an issue (and I don't think it is), why haven't they added
�one?  
    
    From what has been said in here, it sounds like it's a DEC security
    issue, not a DCU security issue.

> It has been stated several times in here (even by Phil) that the $1
> network access fee is what DCU is charged and might even be less.

I stand corrected.

- Tom

    re .10:
    
>   Sorry, but I don't understand the MRO/SHR example.  There are ATMs at
>   both sites that don't require keycards to access after hours.
    
    Perhaps you haven't visited the Hot Dog Truck.  :-) 
    
    The drive up ATM at MRO1 is convienent IF you are in the area.  It is
    not clear that we won't see another "notice" saying "the SHR1 ATM is
    closing, go to MRO if you want 24 hour access".  
    
    There has been no official reason posted on the SHR3 ATM for this
    change in access... Rich Whalen just asked someone at the SHR1 branch.
    
>   From what has been said in here, it sounds like it's a DEC security
>   issue, not a DCU security issue.
    
    I think it was probably DCU who decided to close the SHR3 ATM, not DEC. 
    I have not heard or seen evidence of vandalism or other security
    problems with the SHR3 ATM. 
    
    It is not clear why DCU chose to install another ATM in SHR1 either but
    at least this is a increase in valued member benefits.  Perhaps they
    put the ATM in SHR1 because SHR2 is a 24 hour a day manufacturing site;
    perhaps because they knew that someone wanted to reduce the hours of
    the SHR3 ATM. 
    
    If I am driving back to work and I need money, it doesn't really matter
    if I go to SHR1 or SHR3 ATM.  If I am on my way to or from work, I
    would much prefer the SHR3 ATM.  
    
    Maybe moving the door to the SHR3 ATM to the inside of the lobby OR add
    a card access slot to the outside door would have been the "right"
    thing to do.
    
    I guess the point of all this is that we can expect addition of fees
    and removal of services by DCU management without consultion by the
    OWNERS of the credit union.

  I don't work at SHR, but I'm concerned about anything that makes access to
DCU less convenient.
  Does the closure of the SHR3 ATM mean that NOBODY can access it after 6 pm,
or that people can't access it unless they have access to the building itself?
If it's the former, this is indeed an inconvenience. For example, for people
working at SHR3 who stay at work until after 6 pm and want to get cash on the
way out. If it's the latter, it only seems like a minor problem.
  Like others, I would like to know more about what the security issue is.
BTW, the card-lock doors on bank ATMs are not just in big cities; we have them
in places like Acton too.
  Are SHR1 and SHR2 connected by a passageway, such that people working in
SHR2 at night can access the ATM in SHR1 without going outside?

    NOBODY can access the SHR3 ATM after 6pm.  The (new) SHR1 ATM can be
    accessed by anyone 7x24 (don't need to show a badge).
    
    The only access to SHR2 is through SHR1.
    
    A few weeks ago a security person in SHR3 related a story to me that
    might be behind the closing of the ATM.  He was working one evening and
    someone, who appeared drunk, entered through the first set of doors,
    but couldn't get past the second as it was after 6 and you need your
    badge to open them after 6.  There is also may or may not be someone
    at the security desk after 6; it just so happens that he was there that
    night.  Before the guard could get to the door the person went out and
    next tried to enter through the ATM room, which only has access from
    outside the building.  I don't recall if the guard said that he talked
    to the person or not, but he did log the incident.
    
    Rich

    Many members have requested (through Member Survey) that the SHR3 ATM
    have 24 hour access. DCU has offered to install a credit card
    accessible door and other security features. At this point, the
    approval to make the ATM 24 hours accessible is in Digital Corporate
    (MSO) security's hands.
    
    Gim
    
    PS - I happen to work in SHR3.
    
    
    

The request for 24 ATM access has been denied by Digital Security.
The reason given was one of security of the SHR3 building.

Digital has offered to extend the hours of operation. 

Gim

	The other choice would be an external unit like the drive-up one at
NQO.  I got caught by the closing time (I'm not a regular SHR resident) one
evening and was pretty peeved -- especially since there doesn't appear to be
any access from the ATM "cubicle" to the facility so I don't see where there's
a security issue for SHR3 at all. (Let's face it, someone could break through
the main glass doors as easily as they could through the glass wall.)

	If they're worried about customer security then I'm surprised they
didn't gripe about the ones at TTB and MK02 -- both of those were accessible
without actually entering the building -- just inside the first set of doors,
and before the keycard (or guard in TTB's case)

						--Doug

         What's wrong with the 24 hour ATM at the former SHR1 now Quantum.
    I use it regularly and can't see the wisdom of having 2 24 hour atm's
    less than 300 yds apart??
    
    Bob
    

	In my case, I didn't know about it.  I was working temporarily for a
SHR cost center and spent 1-3 days a week down there from last Dec through this
week.

	It would be nice then if the SHR3 ATM had a sign pointing to the SHR1
ATM for 24 hour access.

						--Doug

           I noticed that the last listing of ATM's failed to address the
    fact that Quantum had a 24 hour ATM....
    
    Bob

re: .20

To which listing of ATMs are you referring?  It's correct on the 
Web page.

Elaine

         A recent brochure in with my monthly bank statement.
    
              Bob