Conference 7.286::dcu

>    I should call her myself and tell her what I think?  Any suggestions?

	You should have done that first. Long before posting your note. In
	fact after talking to her, if not satisfied, you should have talked
	to the branch manager before posting your note. Give normal process
	a chance to work.

			Alfred

    
    Re: .0
    
    I would tell her that if she called me again, I would file a
    formal complaint at the DCU.  I would bet the "free facial" is
    just a loss leader of some kind.  I think calling her behavior
    "unethical" is a politeness she doesn't deserve.
    
    Steve
    

>                                                                .....Maybe
>    I should call her myself and tell her what I think?  Any suggestions?

Bridget,

In my opinion, your note is very much out of place.  You suspect that the
teller may have acted unethically and you post the accusation in a public
notesfile without attempting to resolve it directly?  Perhaps the teller
did use poor judgement, perhaps not.  But there is no question that you
have used poor judgement in making the issue public.

I don't mean to get on your case about it - we're all guiltly of poor 
judgement at times.  I do suggest you delete your note and work the issue in
a more direct and discreet manner.  If the situation warrants, give a 
report of how you resolved the matter.

Ray

    
    Re: .3
    
    > But there is no question that you have used poor judgement
    > in making the issue public.
    
    We all have our opinions, don't we.  I think *your* judgement
    is a bit too harsh.  There was absolutely no information given
    as to where this happened or who the person was, if there had
    been then I'd agree with you.
    
    Steve
    

Assuming that the teller *could* have looked up your number in a phone
book, I wouldn't attempt any formal retribution (yet).  I do *not* condone
the conduct of the teller, and I think it's a good idea to call her
and explain that:
 	- you're not interested in a facial
	- you're very uncomfortable being solicited.  
	- she might want to think about not soliciting DCU members
	  Without threatening her, I would ask her how she would feel
	  if the branch manager learned of her behavior.  

If she continued to try to solicit me, or if I happened to notice her soliciting
other DCU members, then I most likely would report it to the branch manager.

BTW, I see nothing wrong with your asking advice in this forum since you
didn't state any names.  But I may be in the minority!

- Deb

Steve,

I thought my note sounded a bit harsh at first... that's why I put
in the comment about not meaning to get on Bridget's case since
we all have poor judgement at times.  But there are enough clues
from her note that the teller in question could probably be
determined without a lot of effort.  The specific teller isn't
quite as important as the general allegation of impropriety.  It is
unfair to both the teller in question and all DCU tellers in general.

If Bridget were to determine that the teller acted unethically, I would
encourage her to fully pursue the matter and even give report of it
in this conference.  Not as a means to "get back" at the teller
personally but as a way by which all of us as members could be more
aware of the reality of the system that is being used by the credit
union.

Ray

    	I found this basenote less out of line than the one that Phil
    	posted in 691.  No names were given.  No towns for that matter.
    	Nor any branches.  About all we know is that it was a DCU
    	teller involved.
    
    	I think the criticism of the basenote has been rather harsh.
    
    	I think the advice has been perfect -- confront the teller.

    I would file a formal complaint with the Branch Manager.  The teller
    was clearly out of line based on your report and shuld be dealt with
    accordingly.

    Like someone else said, unless your phone number is unlisted it's is
    pretty harsh to accuse someone of using DCU resources to solicit you.
    
    And where is the harrassment?  Have there been repeated phone calls? 
    Continuous solicitation everytime you use that branch?  Someone
    following you home at night?
    

    RE .12
    
    For what it's worth. I totally agree with you. If you are bothered by
    this I suggest you confront the person who wronged you or make a
    complaint to the branch manager. Maybe you'll save somebody else from
    being harassed.
    
    Dave

    I just think Harrass is a very strong word, and the wrong one in this
    instance.  There is very little difference between this situation and
    normal telemarketing practices.

    
    Re: .14
    
    > There is very little difference between this situation and
    > normal telemarketing practices.
    
    IMO, telemarketing is purposeful, planned, harrassment.  They
    purposely call when their data says you are likely to be home
    i.e. having dinner for example.  
    
    Steve
    

�    IMO, telemarketing is purposeful, planned, harrassment.  
    
    There is a difference in opinion between yourself and the lawmakers.

    
    Re: .16
    
    > There is a difference in opinion between yourself and the
    > lawmakers.
    
    In my view of the world, anyone who calls me at home for the
    purpose of selling me something when I have not specifically 
    invited him to is harrassing me and he is fair game for abuse.
     
    Frankly, I don't give a **** what the lawmakers have to say on
    the matter.  It isn't their dinner that's being interrupted.
    
    Steve
    
    

    Re:17
    
    I couldn't have said it better myself. It burns me up when I've just 
    gotten the kids off to sleep and the bleep'in phone rings. Hello my
    name is and I'm calling from such an such a place. And I was wondering
    if I could BANG!! Well I guess you must get the picture. The way I see
    it is if I didn't call you I must not need you it's that plain and
    simple.