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Conference 7.286::dcu

Title:DCU
Notice:1996 BoD Election results in 1004
Moderator:CPEEDY::BRADLEY
Created:Sat Feb 07 1987
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1041
Total number of notes:18759

648.0. "DCU doesn't need/want my money" by ROWLET::AINSLEY (Less than 150 kts. is TOO slow!) Mon Mar 01 1993 11:44

I recently sent the following letter to Chuck Cockburn and CC'd the BoD members
via e-mail.

================================================================================

Robert Ainsley
7516 Benelux Ct.
Plano, Texas  75025

Mr. Chuck Cockburn
President
Digital Employees Credit Union
141 Parker Street
Maynard, Ma.  01754

January 20, 1993

Mr. Cockburn:

I understand that I will be receiving a $25 annual fee on my January Gold
Mastercard statement.  I also understand that there are certain rules that
allow waiving the fee.  As my nearest DCU office is over 1,000 miles away, it
is impossible for me to use DCU as my primary financial institution.  This
prevents me from meeting any of the criteria for waiving the credit card fee. 
However, my December statement indicates that I have paid almost $500 in
interest in 1992.

I also belong to another credit union that issued me a Gold Mastercard a few
years ago.  It has an interest rate approximately 1% below that of my DCU
credit card, a 25 day grace period, NO ANNUAL FEE, and none of the nit-picky
fees (Over credit limit, late payment, etc.) associated with the DCU card.

I would like to support my credit union by using the DCU credit card, but I see
absolutely no reason why I should pay an annual fee when the other credit union
card has none and charges a lower interest rate.

I can't imagine why DCU would rather lose the $500 in interest income I have
paid than waive a $25 annual fee.  This is NOT smart business.  If DCU refuses
to waive the $25 annual fee, I will be forced to cancel my credit card and use
my other Gold card exclusively.  Not only will DCU lose the $25 annual fee, but
also the transaction fees from the several thousand dollars of purchases that
would otherwise be charged to my DCU card, and the interest charges associated
with those purchases.

I would appreciate a prompt response to this matter.


Sincerely,




Robert Ainsley

================================================================================

I received immediate acknowledgement from Phil and Paul.  A few weeks later, I
received a mail message from Tanya indicating that my letter would be discussed
at a later board meeting.  I heard absolutely nothing from any of the other BoD
members.  Oh well, it will make my decisions at election time much easier.

I also received a phone call from Michelle (in Chuck's office, I think).  She
treated me very courteously, but the end result was basically policy is policy.

I got feedback from Phil and Paul as they attempted to work the issue.

I recently received my February statement with a $25 credit card annual fee.  I
guess it's time to break all my ties with DCU (with the exception of the $5 to
remain a member).

I thought that DCU needed more income to get the various ratios up to where
they should be.  I can't believe that DCU has so much money that it will give
up ~$500/year in income rather than waive a $25 fee.

Below is my letter to Chuck concerning the cancellation of my credit card.

================================================================================

Robert Ainsley
7516 Benelux Ct.
Plano, Texas  75025

Mr. Chuck Cockburn
President
Digital Employees Credit Union
141 Parker Street
Maynard, Ma.  01754

March 2, 1993

Mr. Cockburn:

I have now received my February DCU statement with the $25 annual fee.  As
such, I can only assume that you do not wish to receive any income from my
household in the coming years.  I only wish I had so much money that I could
pick and choose whom my customers would be.

Enclosed is my DCU credit card.  Please cancel my account.  I'm sure that the
Greater Texas Federal Credit Union will appreciate the additional income you've
given them.



Sincerely,




Robert Ainsley

================================================================================

So, when you read DCU's financial statements for this next year, the income
will be at least $500 below what it should have been:-(

Bob
T.RTitleUserPersonal
Name
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648.1YNGSTR::BROWNTue Mar 02 1993 13:414
    Hmmm.  Dunno how the DCU evaluates risk, but there's most likely
    a link between high interest payments per year and defaults...
    in other words, they may not miss you as much as you think.
    
648.2ROWLET::AINSLEYLess than 150 kts. is TOO slow!Tue Mar 02 1993 21:2114
    re: .1

    Not likely, since we've never had a late payment/missed payment and
    always pay more than the minimum.  None of which would be news to DCU,
    if they are reviewing your credit report and payment history on a
    regular basis.

    Besides, I thought that was the whole purpose of your credit limit,
    don't let you get in over your head.  And BTW, one of my credit cards
    has a credit limit of over $10K, so a $500 interest payment over a
    year's time would not be unusual.
    
    Bob
    
648.3DCU no longer has two other accounts as wellSCAACT::RESENDESubvert the dominant paradigm.Mon Mar 15 1993 18:3914
Well, Bob.  Pat and I just last week closed all of our accounts
with DCU.  We were both charter members of DCU.

Like you, we were tired of the non-competitive business practices
of DCU, and being remote users saw no real advantage to remaining
with DCU.  So, now with direct deposit of payroll and expenses,
we no longer have any reason to remain (other than missing those
neat checks with the VT100 on them).

Unlike you, we closed _all_ accounts and have left.  IMHO, there is
little reason or convenience to remaining DCU members.  We are sad
that this is so.

Steve
648.4How did you use DCU from afar?GUFFAW::GRANSEWICZDCU owners, please voteTue Mar 16 1993 08:566
    
    Steve, if you don't mind me asking, could you please describe your
    "relationship" with DCU?  That is, what business have you done with
    them in the past, recently, or would you have considered in the
    future?
    
648.5Our relationship with DCUSCAACT::RESENDESubvert the dominant paradigm.Tue Mar 16 1993 14:2734
    Phil,
    
    My relationship with DCU has ended, as of last week.  My wife and I
    were both charter members and used DCU for payroll direct deposit as
    well as expense direct deposits.  My wife used DCU for loans for both a
    car and a Rainbow (yeah, this WAS some time back).  We both used DCU as
    our primary checking account institution.
    
    Over the years, always from afar, we watched DCU go downhill under the
    previous BoD.  Gradually, we offloaded our financial dealings from DCU,
    but remained members to participate in the "revolt of 1991".  I
    attended the sorry member meeting at the Tara in November 91 and was
    thoroughly disgusted at how the meeting was run and how the attempts at
    reform were being blocked.  So we stayed around to vote.  And we are
    encouraged by some of the changes that we see in DCU.
    
    However, we had moved our accounts to local institutions to the point
    where it just no longer made sense for us to remain with DCU.  With the
    advent of the PAYEE system and the ability to direct deposit both
    payroll and expense reimbursements into our local checking account, we
    no longer had any advantage in remaining with DCU -- in fact, it just
    meant I had to balance and keep track of that many more accounts, and
    even with Quicken, I'd had enough.  Thus, we closed our accounts last
    week.
    
    So, DCU probably has advantages for DECies in large site with local
    offices.  DCU probably has advantages for DECies who bank no where
    else.  DCU is probably getting better over time and recovering from the
    abuses of the past.  But in our particular situation, DCU no longer was
    relevant.
    
    Hope this helps.  I'm not bashing DCU by any means.
    
    Steve (and by proxy, Pat)
648.6TALLIS::KIRKMatt KirkMon Mar 22 1993 14:2520
I've found much the same problem - the credit cards are just not
competitive.  I charge enough that I can meet the requirements for getting a
free credit card.  But I don't see any reason to do that since I can get a
free credit card with no restrictions from many different banks.  For
example, the two I have now are from Chase and Amalgamated.  Neither has a
yearly fee.  The one from Chase has no yearly fee forever.  Amalgamated has
no fee but that's just current policy (has been for at least a couple
years).  The interest rate on the card from Amalgamated is low for 
credit cards - 11.5% (doesn't matter to me, since I pay off in full every 
month).

Also, I find I get better interest rates on savings accounts from other banks
in the area.  For example, my savings account at DCU (which I stash a little
convenience money in, but that's about it) pays about 2.9% (?) right now.  My
savings account at Middlesex Savings Bank pays 3.25%.

In short, DCU is still not the slightest bit competitive for me.  It's just
a convenient place to put lunch money and cash checks.

Matt
648.7GOOD-BYE DCU.....HEFTY::LEMOINEJGOIN BROKE IN MASSACHUSETTSTue Apr 06 1993 08:0312
    I'm also in the proccess of closing my accounts, found DCU's attitude
    towards remote users unexceptable.. Kinda gets annoying being charged
    a buck everytime I wanted to make a transaction so I asked if the
    dollar use fee charged at the ATM could be waived for users  located
    to far away to use one of the few DCU branches left open, and was
    quickly informed the $1.00 cannot be waived and the easiest way around
    paying for using the DCU was to open a bank account locally and when I 
    needed money have a check sent from the DCU and cash it at my local
    bank. Well they were right opening an account locally was a great idea
    but now I see no advantage keeping the DCU...........