Conference 7.286::dcu

    Perhpas it really wasn't that big an issue afterall, Phil.  Perhaps
    this file is not truly representative of DCU membership?

    
    Or perhaps members have just stopped going to the branches during
    these times and going during the day?  Then again, it WAS only at 3
    branches, not all of them as I had hoped.  
    
    Do these branches have anything posted calling attention to the new hours?

	I noticed. Salem (NIO) had signs up a week or so ago announcing that
	they would be working through lunch again. I was pleased. The teller
	I talked to seemed less pleased. She pointed our that there would
	have do be fewer tellers on at a time during the lunch hours. This
	is true and there are a lot of people who bank during lunch here. But
	I believe that the work will spread out as people realize that there
	is a bigger lunch time window to work in.

	I had wanted to put something in here last week but I couldn't find
	where we'd talked about it before and didn't really want to open a
	new topic.

			Alfred

    
    Why just those three?
    

.3>	I had wanted to put something in here last week but I couldn't find
.3>	where we'd talked about it before and didn't really want to open a
.3>	new topic.
    
    You could have used note 557...
    
    
    
    			entitled "What IS the new BoD doing ?????"
    
    8-)
    
    
    RE: .4
    
    Two more will follow next month, Colorado and Littleton.  These are the
    larger branches (>3 DCU employees).  Marlboro (both), Merrimack, Hudson,
    DCU HQ and the Mill never did close at lunch.
    
    Progress?  Yes.  Ideal?  Not in my opinion.  The work continues...
    

           TM                                                   
    digital                     U.S. News                         LIVE WIRE
                                                         
    
               DCU expands branch hours at ZKO, NIO and WMO
    
       DCU has expanded the branch hours of three Digital sites:
       Nashua, N.H. (ZKO), Salem, N.H. (NIO), and Westminster, Mass.
       (WMO).  The new hours are Monday through Friday, 8 a.m. to 4 p.m.
    
    /Ed

>    Marlboro (both), Merrimack, Hudson,
>    DCU HQ and the Mill never did close at lunch.

I am quite certain that MRO3 used to close during part of the lunch hour.
However since moving to MRO1 I don't try to use MRO3 at lunch any more, so
it could have changed.

	Paul

    It is very much appreciated...

    Jim Morton

    I recently moved from MRO2 to SHR3. The DCU in  Marlboro  has  always
    been open during lunch hours. I was surprised last week when I walked
    over to SHR1 from SHR-3 to find the DCU closed at  lunch.  I  assumed
    all DCU branches where open during lunch hour. Are there any plans to
    have the Shrewsbury DCU in SHR1 open during lunch hours? 

    The service received from the  Marlboro  DCU  branch  employees'  was
    excellent. The only time I encountered a problem was when all the DCU
    branches decided to take a holiday and close down even though Digital
    was  open  for business. I found out late in the afternoon and had to
    drive to PKO5. I can't remember which  holiday  this  was,  (I  think
    around Thanksgiving or Christmas).

    In  addition  to  being  open  during  the  lunch  hour  it  would be
    beneficial to the membership if the DCU employees followed  the  same
    Holiday schedule that Digital does. Unless they receive more holidays
    then Digital employees do, in which case this would not be possible.

re: .10

Given that DCU is a Federal credit union, they may be required to give their
employees the federal holidays.

re: DCU open during lunch hours.

Even though I can't benefit from the change, I'd like to thank the BoD and any
DCU management that were involved, for this member-satisfaction oriented change.

Bob

I noticed.  I commented on it Monday (first day of it at ZKO) and got
to hear from the tellers how "nobody came."  It sounded like good-natured
grousing to me.

I'm sure, as people absorb the info, there'll be more and more traffic
at lunchtime.  I appreciate the flexibility.  Thanks, folks.

K.

    The following has been sent to the site-wide TTB distribution list.  I
    have forwarded it to WMO and GSF for distribution also.  Please feel
    free to extract this reply and forward it to the local Personnel rep
    for distribution site-wide at locations near the ZKO, WMO and NIO
    DCU branches.  This should help make DCU members more aware of the new
    DCU branch hours at these locations.
    
    Thanks,
    Phil
    
    P.S.  Please delete this part before distribution.
    

        
    
	Could you please forward this to the site-wide distribution list?
	What the posting really means is that as of June 15th, these
	DCU branches will no longer close for an hour during lunch.

	Thanks,
	Phil Gransewicz
	DCU Director


	From VTX Livewire:
	------------------------------------------------------------------

		DCU expands branch hours at ZKO, NIO and WMO

          DCU has expanded the branch hours of three Digital sites:
          Nashua, N.H. (ZKO), Salem, N.H. (NIO), and Westminster, Mass.
          (WMO).  The new hours are Monday through Friday, 8 a.m. to 4 p.m.

	------------------------------------------------------------------

DCU at LKG is still closed at lunch.  But if your lunch is planned correctly,
you can still transact business.  It closes from 12:45 to 1:45.  Still, I have
gone there during that time only to find (obviously) it was closed.

re .11:

>Given that DCU is a Federal credit union, they may be required to give their
>employees the federal holidays.

They're open on Presidents' Day and Columbus Day, both of which are federal
holidays.

    
    RE: .14
    
    Be on the lookout in July...

>	Could you please forward this to the site-wide distribution list?
>	What the posting really means is that as of June 15th, these
>	DCU branches will no longer close for an hour during lunch.

>	Thanks,
>	Phil Gransewicz
>	DCU Director

It is amazing what a title will do!  In the past your request would
be been turned down in a second...  It really is ashamed, that DEC
was/is so stuck on passing only the 'correct' information from DCU
rather than the 'correct' information about DCU.

	- mark

I noticed it right away!  Used it June 15 and a couple days later!
It is great!  The lines were short and usable at the time, but 
more importantly fit my schedule.

	-mark

re: .10

> it  would be beneficial to the membership if the DCU employees followed
> the  same Holiday schedule that Digital does.

I thought they did? I've often remarked on the way to work on a US (non-DEC)
holiday when the commercial banks were closed that I was glad I'd be able to
get to DCU knowing they'd be open, and sure enough, they were.

re: open at lunch at ZKO

Sorry - didn't notice, as I've changed my schedule to drop by early mornings
or late afternoons since moving to GSF.

But thanks anyway!

-Jack

    
    SUPER....Now THAT's PROGRESS!
    
    Keep up the Good Work...we Apreciate it!
    
    Dick Cygan
    

    Any idea when it will be possible to have the DCU open
    during lunch hour here in Shrewsbury?

    This would involve having tellers stagger their lunch hour.
    Something that has been done at other DCU locations from day one.
 
    
    Re .19
    The DCU folks are not Digital Employees' so they have there own
    Holiday schedule. If they can decide to close during the noon hour
    (unlike a bank), they certainly can decide to close for a Holiday
    that DEC does not observe. This happened in MRO about a year ago.

    Is there a policy or guidelines the branches are supposed to follow
    or does each branch make up their own rules?

    
    RE: .21
    
    The SHR branch will be undergoing some major changes in the very 
    near future to accomodate the large DCU membership at that site. 
    It is my understanding that lunch time closings will be eliminated at
    that time at the SHR branch.
    

>    The SHR branch will be undergoing some major changes in the very 
>    near future to accomodate the large DCU membership at that site. 
>    It is my understanding that lunch time closings will be eliminated at
>    that time at the SHR branch.

  

  The modifications to the branch have been finished for a long time.  And
while the branch is still closed during lunch, the addition of a 3rd window
and teller has increased the level of service dramatically!  I was just down
there and overheard some other members commenting on the improved service.


  Thank you DCU and the Board members!