Conference 7.286::dcu

400.0. "You're important to us... (survey)" by PRIMES::ZIMMERMANN (@DCO, Landover MD, 341-2898) Fri Nov 22 1991 19:50

I visited my local DCU today, in Landover, MD.  While looking for
any indication of the recent meeting, I noticed a display of pre-
addressed envelopes.  What follows is a description of a survey
made available to members.

Money type envelope addressed to:

        not pre-paid postage envelope
        stamp area says: Place stamp here or send interoffice

        Digital Employees' Federal Credit Union
        141 Parker Street, PKO5
        P.O. Box 130
        Maynard, MA 01754-0130

        attn: Member Service Center

On the back of this envelope:

        You're important to us...

        that's why we'd like to know if you're receiving the quality 
        service you expect and deserve.

        You can help us provide improved service by taking a moment to 
        complete the attached card and sending it to us in this envelope.

        If you'd like a response, please include your name and account 
        number.  Thank you for your time and membership.

On the attached card:

        (side 1)

        What branch did you do business with?

        Were we helpful?  _ Yes  _ No

        Were we friendly? _ Yes  _ No

        Did we greet you with a smile? _ Yes  _ No

        Did we call you by name? _ Yes  _ No

        Did we handle your transaction efficiently? _ Yes  _ No

        Did we thank you for your business? _ Yes  _ No

        Have you noticed a difference in service levels from one branch
        to another? _ Yes  _ No

        (side 2)

        In your opinion, how does our service compare with other
        financial institutions you have used?  _ the best   _ better 
        then most   _ worse then most   _ the worst

        Is there one specific employee you have had an exceptionally
        good or poor experience with? (a line for the name with _ good
        experience    _ bad experience below)

        If you would like a response, please include:

        Name
        Account Number
        Home Phone
        Work Phone

    Sounds like a performance appraisal quesionare on the Tellers.  This
    should have no relevance to the BoD.
    
    Jim Morton