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Conference 7.286::dcu

Title:DCU
Notice:1996 BoD Election results in 1004
Moderator:CPEEDY::BRADLEY
Created:Sat Feb 07 1987
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1041
Total number of notes:18759

389.0. "Services that other CUs offer." by RUATHA::WAGNER (It'sBetterToBurnOut, ThanFadeAway.) Sat Nov 16 1991 10:24

I've been followning this notes file for the last few months or so. First
time I've entered anything. 

As replies to several different notes, I've seen statements by people like,
"Well I'm also in another CU, and this is how they do things", etc. Pretty
much folks saying, DCU doesn't offer good services, but somehow other CUs
seem to be able to. Anyay, I just thought I'd add a note about services that
other CUs offer as well. 

When I worked in MASS I wasn't a member of the DCU, but upon transfering
to Colorado Springs (about 2 1/2 years ago) it seemed like a good thing to
do. Money machine right in the building, DCU branch a few blocks away at
a different building, etc. Nice and convient. Plus, I was looking to buy
a house and figured it would be pretty nice to get the loan through the DCU
and that way be able to have the payments come directly out of my check,
etc. Joining the DCU seemed like a good thing, because I'd be able to take
advantage of some of the conviences a CU has to offer.

Boy was I surprised. As many people have noted in here, and many others
found out, getting a loan through the DCU is much harder than getting one
anywhere else. This really surprised me. I figured if anything it would
be easier. I work at DEC, seems like the DCU would be able to find out
if I was a good employee, etc. Just seemed to me like they'd have a better
feeling for my ability to repay than other banks. But that was just a gut
feeling. Needless to say I did not get my loan through the DCU.

What was even worse, was to find out that not all CUs act this way. The 
husband of one of my wives best friends works for HP. They seem to have a
great CU. Anytime I ever bring up anything about the DCU, my wife Tina, 
always says something about the HP CU. I get tired of hearing how our credit
union is so terrible, and HPs is so great. Makes me wonder why we can't
have a CU like that as well.

I was reading this notes file this morning, and telling my wife about some
of the stuff going on, and complaining about the participating loans, when
we couldn't even get a loan, and she said,

	"HP's CU has come out with a new deal. If you qualify for a loan
	at any other bank, the CU will give you that same loan at one or
	two interest points less."

Just seems like another case where a CU is helping out it's members, rather
than trying to make things as difficult as possible for them. Tina said,
"Why don't we just pull out of DCU and move to a different bank." I replied
with, because the DCU is pretty convient for me, plus the sentiments I've
heard in hear quite a bit. Don't vote with your feet, vote in a new board
and maybe we too can have a good CU, like it appears other people do.

Guess this is just frusturation, like many people seem to be experiencing
these days, over the fact that *OUR* CU seems so hard to deal with, while 
other peoples CUs sound great.

	James.
T.RTitleUserPersonal
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389.1A Great Idea! (Almost)SCAACT::AINSLEYLess than 150 kts. is TOO slowSat Nov 16 1991 12:4920
    re: .0
    
    >	"HP's CU has come out with a new deal. If you qualify for a loan
    >	at any other bank, the CU will give you that same loan at one or
    >	two interest points less."
    
    When I first read that I thought, "Wow! What a great way to get a
    loan."  Then I realized that is how DCU got into the mess with
    participation loans...BCCU qualified the applicants and DCU bought it,
    hook, line, and sinker.
    
    So, perhaps DCU should do, "If you qualify for a loan at any other
    bank, give us 24 hours to give you the same loan at one or two interest
    points less."  That way, some minimal checking can be done.  In the
    case of the HP CU, that's a great way to get qualified customers at
    almost zero loan application cost.  For DCU, well...
    
    Bob

    
389.2It looks like it is comming togetherCSC32::MORTONALIENS! A new kind of BreakfastSat Nov 16 1991 14:3713
    I agree with James in .0 about having some other institution qualify
    a person then the DCU offers the loan a 1 to 2 points less.  I disagree
    with .1, because the other applicants were not DCU members nor were
    they Digital Employees.  They also had no loyalty to DIGITAL or DCU. 
    That in my book makes the difference.
    
    Lets keep this brainstorming going.  I would like to see things like
    this string become part of the BoD candidates platform.  I have never
    been so excited over DCU.  It almost makes me want to go out and run
    (notice that word almost).  
    
    Jim Morton
    
389.3SQM::MACDONALDMon Nov 18 1991 13:0329
    Re:
    
    > "HP's CU has come out with a new deal. If you qualify for a loan 
    > at any other bank, the CU will give you that same loan at one or
    > two interest points less."
    
    If you think about this, it makes sense.  The HP CU has probably
    gone to the trouble of investigating the process that competing banks
    use to qualify loan applicants i.e. they know what they need to know
    about what was already done to qualify you so the only important piece
    of information is did you qualify or didn't you?  The qualifying
    information is only useful to help determine whether you should get
    the loan.  After you've got the loan all that is worth squat; it all
    comes down to are you making the payments or aren't you.  So the HP
    CU can do this because they don't have to go through, and bear the
    cost of, the qualifying process.
    
    Burger King has been doing a variation of this for some time.  They
    know McDonald's has the best process in the fast food industry for
    investigating the viability of new site locations; individual
    McDonald's stores almost never go out of business because they've
    done the upfront work to know the business is there.  Burger King's
    strategy is to watch where McDonald's goes in and put in a BK as close
    as possible as soon as possible thereby saving having to do the
    investigation themselves.  It's been a very successful strategy
    for BK.
    
    Steve
    
389.4SSBN1::YANKESTue Nov 19 1991 12:1518
    
    	Re: .3
    
    	Yes, and its also why the early Soviet ballistic missile subs held
    16 missiles.  Our early subs had 16, and the Soviets figured we spent
    millions upon millions deciding what the right number is...
    
    	The only problem in the credit union case that I can think of,
    however, is the lack of validation paperwork needed for the CU to sell
    the mortgage on the secondary market.  (If they do that, of course. 
    They might hold the paper.)  The potential buyer of the mortgage might
    not "buy" (no pun intended) the story that "well, so-and-so bank must
    have had the paperwork with the right numbers or else they wouldn't
    have approved the loan so why don't you buy this mortgage from us?"
    Interesting idea, though, if the credit union doesn't typically sell
    the mortgages.
    
    							-craig
389.5SQM::MACDONALDTue Nov 19 1991 13:568
    
    Re: .4
    
    You're right, but my guess is that they are probably not selling
    the mortgages.
    
    Steve
    
389.6REACH::WRIGHT8 And man saw it notTue Nov 19 1991 15:0525
As I understand it from talking to several banks, real estate agents,
and other such types...

Banks don't sell mortgages individualy, they roll x number of them up together
and sell them on the second market as single entity...

As an entity, the bank can also stipulate who "services" the mortgages.
The institution that services your loan is the one you write the check to
every month, they are also the ones who forclose...

Tbis, I would think, would make the mortgage package buyer less inclined
to look at the specifics of the qualification...

And if you default, they just forclose...which is a good reason to get a 
mortgage from a bank that at least continues to service the loan (handle
payments, problems, rates and forclosures) even if they do not continue
to own the loan...

grins,

clark.

ps - dcu currently sells the loans and does NOT service them afterwards,
they only originate them...
389.7MLTVAX::SCONCEBill SconceWed Nov 20 1991 08:303
One of the things Chuck Cockburn was pretty clear about when he spoke
at ZKO was servicing mortgages.  He intends to have DCU service all its
mortgages.
389.8IBM CU offeringsHURON::LINNELLMon Dec 09 1991 16:286
    The IBM credit unions of Endicott-Owego and North Carolina (separate
    CUs) both offer special car purchase days.  One is with AVIS/HERTZ etc
    for their used cars.  Another is with car dealers.  A CU rep is present
    to arrange loans ON-THE-SPOT.  The CU works special incentives such as
    $x above invoice or certain discounts and guarantees (by dealer) on used 
    cars.