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Conference 7.286::dcu

Title:DCU
Notice:1996 BoD Election results in 1004
Moderator:CPEEDY::BRADLEY
Created:Sat Feb 07 1987
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1041
Total number of notes:18759

313.0. "Chuck's visit to Hudson MA on 11-Oct" by RGB::SEILER (Larry Seiler) Mon Oct 14 1991 00:55

Chuck Cockburn came to HL (Hudson MA) on Friday, October 11th for 1.5
hours.  It was a good, pretty open session.  I missed the first 20
mintues, and I can't remember everything that went on, but here are some
of the notable comments I was there for, as best I remember them.  The
sections are arranged roughly in their order of importance to me.


	Communication
	-------------

Chuck has clearly been told of some of the things that go on in the notes 
file, but I wonder if whoever is passing him information is giving a
completely unbiased view.  So I asked Chuck after the meeting if he would
welcome comments sent directly to him from DCU members.  He said he'd be
glad to get them.  This is a bit at variance with his comments on the need
for the information protection policy, but more on that below.

My first impulse was to ask many people to send Chuck short (e.g. 1 page)
statements of their concerns, but I'm not certain if that's a good idea.
On the one hand, he really needs to hear from members -- as many different
members as possible, so that the depth of concern among the membership
becomes clear.  But on the other hand, burying the man in messages isn't
going to help anything.  I'd like to invite discussion of what's best to do.


	Participation Loans
	-------------------

Chuck said little new on this subject.  He did say that he thought the Board
of Directors had exercised due care, or words to that effect.  I don't
suppose he could have said anything different.  He also justified the loans
on the grounds that they earned $7M before they went sour.  He later said
what sounded to me like a statement that the NCUA in general won't discover
fraudulent loans while they are making money, but only after they start
losing money.  I don't find that very reassuring.


	Special Meeting
	---------------

Chuck said that the meeting does not have to be held in 30 days (an odd
statement from a former NCUA employee, if the claims that the NCUA thinks
it has to be held in 30 days are true).  However, he did say that the
announcement will be sent out soon, and that it will be held in a few
weeks.  Chuck said that he thinks the board should not be replaced, as it
will lose the DCU lots of money to do that, and the current board is
doing a good job.

I asked if the Board had been consulting lawyers regarding the special
meeting.  He replied that no lawyers have been hired regarding the special
meeting, though the Board does discuss everything they do with the DCU's
general counsel.  


	Information Protection Policy
	-----------------------------

This was the hottest topic -- and also the topic where I'm convinced that
Chuck said several things that aren't true, and that he should have known
aren't true.  Maybe he has no choice, although he did say at one point that
he is more loyal to the members than to the board.  Maybe his source of
information is sufficiently biased that he thinks his statements are true.
And, of course, maybe he's right and I'm the one who is biased.  

Anyway, he repeated the line about how a dozen people are innundating his
office with information requests, and that's why the info protection 
policy was set up.  After all, he needs to spend his time running the CU,
not answering information requests.  Two of us pointed out that the hottest
lights in the conflict with the board have all said that they aren't doing
that, so just who is he referring to?  Chuck didn't respond to that.

Chuck said that the board had been very forthcoming, scheduling two 4 hour
meetings with members -- that were lightly attended.  Nobody pointed out
that the meetings had almost no advertising, and that the first was announced 
(I think) just one day before it was held.  Chuck specifially said that he
felt the board were forthcoming in that second meeting, but that certainly
wasn't my own opinion.  

Chuck also said (note carefully) that the board had been giving information
before those meetings, they gave information at the meetings, and they gave
information after the meetings, and only instituted the info protection
policy when they got innundated with requests. (!)   There wasn't a chance 
to follow up on this effectively, but I for one would like to know who it
was who got information after the second meeting and before the information
protection policy.  I've not heard of anyone getting information under the
terms of the info protection policy, either.

Several people made the point that the DCU needs to bend over backwards to
communicate with members in order to regain lost trust.  Chuck seemed
receptive to the comments.  Chuck even said that if he'd been here,
information would have flowed much more freely in the early days.  Others
pointed out that the "choices" brochure was infuriating because it was
essentially an exercise in deception -- worse terms were desribed as a
benefit, and the stated reason for the charges was not the real reason.
I feel that the information protection policy is infuriating for the same
reason -- the stated reason why it is implemented is not, I am convinced,
the real reason why it was implemented.  This damages the DCU's credibility,
and it clouded my otherwise excellent opinion of Chuck to hear him repeat
arguments that don't seem truthful to me.  


	Loans to Officers and Board Members
	-----------------------------------

Chuck said that any loan to an officer or board member that wasn't available
to the general membership would be illegal, and if he found out about such
a loan, he would fire the person who got it.  I asked how he would fire a
board member, if one were involved, and he said he'd tell the supervisory
committee, and if they didn't fire the board member, he'd call up the NCUA, 
who would kick out as many people as necessary to make sure that the one
who got the illegal loan was out.  I am glad to have this point clear.

Chuck also said that there's false information going around, such as the
claim that Mangone had a 6% mortgage loan.  Theoretically, notes file
information isn't supposed to reach Mr. Cockburn.  I told him that his
own information was incorrect -- someone had reported a mortgage balance
and a monthly payment and had divided to find a likely interest rate, which
isn't the same as saying "Mangone has a 6% mortgage loan".  That is, at
least, how I interpreted note 293.0.  I thought Chuck replied that Mangone 
didn't even have a mortgage loan, but I expect I mis-heard him.

Incidentally, Chuck said that the supervisory committee will now meet once
a month.  Apparently, they were moribund before this, which Chuck
attributed to the actions of the previous president and to the confusion
of the period when there was no preseident.



	Financial Status
	----------------

Chuck carefully explained capital ratio as the sum of the reserves
(an amount mandated by the NCUA, I gather), the "undivided earnings" 
(all of the profit that didn't go into reserve) and loan loss reserve,
divided by the total assets of the CU.  He said that the capital ratio
is a good way to tell if a CU is healthy, and that a CU that is growing 
needs to earn a profit to maintain the capital ratio, or to improve it
if it is too low (as ours is).  

Chuck minimized fees as a way to earn a profit.  He said the big problem
is that we have too much money in investments (which typically earn about
6%) as opposed to loans to members (which earn 9-10%).  

There was talk of growth -- last year, DCU grew 1% and the two years before,
about 8-12%.  Growth requires profits, and Chuck said that he's working on 
both the numerator (reserves etc.) and the denominator (assets) in terms of 
aiding the capital ratio.  Several people said that since DEC is shrinking,
they didn't see how the DCU could expand.  


	Fee Structure
	-------------

Chuck thinks we should have checking fees for accounts that lose money.
However, he said listed the following as accounts that do not (in general)
lose money:  accounts with direct deposit, checking accounts with >$500,
or accounts where the total balance (counting CD's, money market, RSVP, 
everything) is >$2000.  Several people argued that there should be 
fee free checking, and if the rest of us are subsidizing those accounts,
that's fine.  I asked that the minimum balance, if there is one, should
be set so that pretty much anyone who wants to can maintain it.  


	Competition
	-----------

Who is the competition for the DCU?  Chuck claims that it's probably 
primarily banks and S&Ls for deposits, based on the fact that that's
the primary alternative place that DCU members and potential DCU members
place their money.  That's certainly true for me.  Chuck said there'll
be a member survey to try to verify if this is accurate.


	Loans to Members
	----------------

Chuck said that we have an amazing loan default rate, if one excludes the
participation loans -- just 0.3%.  He said he's looking at loosening the
credit requirements for making loans to members.  I gather the reason 
behind this is both because of of the very low write-off rate and because
we really need more member loans to gain profit and a better capital ratio.

Chuck said he won't put more DCU funds into mortgages, we already have too
much.  However, he said the DCU can and should service loans itself.  At
present, the DCU earns about 1/8th of the loan amount when it sells a
loan to BancBoston (for example).  DCU will make more money (he didn't say
how much) if it sells the loan to an investor but retains servicing.
Also, it should lead to better service for the members.  I like this.


	Service
	-------

Chuck said that Mangone's finance-based methods are the reason there are
so many roadblocks in the way of getting loans from the DCU now.  He said
that a marketing approach is needed, that sets loan policy based on the
input from the people writing the loans, not based on procedures set up
by the folks in the main office.  Chuck said that better service will
come, though not overnight.

Chuck talked a lot about how we have great "front line" employees.  I
agree with that, but it's not relevant to my concerns about the DCU.

Chuck said that he's consolidating loan writing at the main office to make
it more efficient and reduce the turn-around time until commitment.  He
also took notes on some specific problems people mentioned (e.g. with
mortgages that are sold to BancBoston).  Personally, I'm not opposed to
making some visits to headquarters, but I would really like to do most of
the paper shuffling at my local site -- going to Maynard would be far less
convenient than using a bank near my home, but using the DCU branch in my
building would be far more convenient than any bank could be.
T.RTitleUserPersonal
Name
DateLines
313.1GUFFAW::GRANSEWICZSomeday, DCU will be a credit union.Mon Oct 14 1991 12:50199

>Chuck said little new on this subject.  He did say that he thought the Board
>of Directors had exercised due care, or words to that effect.  I don't
>suppose he could have said anything different.  
    
    DCU currently has a lawsuit pending against Mr. Mangone for $10
    million.  DCU's President is NOT going to say that the BoD didn't do
    their job.  He is also not going to say his bosses didn't do their
    job.
    
    >He also justified the loans
>on the grounds that they earned $7M before they went sour.  He later said
>what sounded to me like a statement that the NCUA in general won't discover
>fraudulent loans while they are making money, but only after they start
>losing money.  I don't find that very reassuring.

    So DCU earned $7 million on the participation loans.  Considering that
    some of these loans were for SUBSTANTIALLY MORE than the value of the
    property and then part of our own money was paid back to us (and is now
    being called earnings), this justification is ludicrous.  Obviously,
    people engaged in this type of activity aren't going to hook you in if
    you think you're going to lose money.

>Chuck said that the meeting does not have to be held in 30 days (an odd
>statement from a former NCUA employee, if the claims that the NCUA thinks
>it has to be held in 30 days are true).  However, he did say that the
>announcement will be sent out soon, and that it will be held in a few
>weeks.  
    
    I am particularly dismayed at this comment by Mr. Cockburn.  Especially
    since he stated otherwise on the phone during our discussion of the
    petition submission and subsequent special meeting.  His change of mind
    may have occurred during the 1 hour he spent with Mr. Steinkrauss
    awaiting our delivery of the petitions.  Wonder why he refuses to
    simply call the people at the NCUA in Albany.  I gave him the person to
    ask for.  Since he worked for them for 10 years, I assumed he knew
    their phone number.
    
    >Chuck said that he thinks the board should not be replaced, as it
>will lose the DCU lots of money to do that, and the current board is
>doing a good job.

    Replacing the board will lose DCU lots of money??  He actually said
    this?  Are you sure?  Why would replacing the Board of Directors lose
    DCU lots of money?  So far having them has lost us $15 million.  And
    keeping them and their policies will cost us more in the future.
    
    He has been on board for 1 month.  We have YEARS of experience with
    this BoD.  Everybody should make their own judgement based on the
    facts, deeds of the past and what is currently going on.
    
>I asked if the Board had been consulting lawyers regarding the special
>meeting.  He replied that no lawyers have been hired regarding the special
>meeting, though the Board does discuss everything they do with the DCU's
>general counsel.  

    In other words, yes.  What he appears to have said is that DCU hasn't
    hired any new lawyers for this purpose.  They are using their existing
    lawyers.  From their very active participation in the "informal
    discussions", you can rest assured their lawyers are involved in a
    matter which threatens their continued presence on the BoD.
    
>he is more loyal to the members than to the board.  Maybe his source of
    
    Unfortunately, he hasn't demonstrated this yet.  He has given some VERY
    mixed signals.
    
>Anyway, he repeated the line about how a dozen people are innundating his
>office with information requests, and that's why the info protection 
>policy was set up.  After all, he needs to spend his time running the CU,
>not answering information requests.  
    
    So answer the questions or provide the information.  What IS the big
    deal.  The two pieces of information I've asked for are reports by
    independent auditors; auditors notes to financial statements and
    election reports.  I requested copies of the auditors notes to the
    financials before Mr. Cockburn was even hired.  The election
    information was supposed to be sent to me days before the new
    information control ploicy was implemented and then unexplainably
    withheld.
    
    Also, these requests do not go to him.  They go to Mary Madden.  Why
    should he worry about this?  Does he approve or disapprove of what gets
    released?
    
    >Two of us pointed out that the hottest
>lights in the conflict with the board have all said that they aren't doing
>that, so just who is he referring to?  Chuck didn't respond to that.

    Funny how they all seem to use the "few troublemakers" line, but when
    asked to substantiate it, can just never do it.  If they had simply
    released the information, it would have been posted here.  The requests
    for information on them would have DECLINED.  
    
>Chuck said that the board had been very forthcoming, scheduling two 4 hour
>meetings with members -- that were lightly attended.  Nobody pointed out
>that the meetings had almost no advertising, and that the first was announced 
>(I think) just one day before it was held.  Chuck specifially said that he
>felt the board were forthcoming in that second meeting, but that certainly
>wasn't my own opinion.  

    Yes, lightly attended.  Again this is mentioned.  I do get the distinct
    impression that he and the BoD think there are only a hand full of
    people out here that care about what is going on.
    
>Chuck also said (note carefully) that the board had been giving information
>before those meetings, they gave information at the meetings, and they gave
>information after the meetings, and only instituted the info protection
>policy when they got innundated with requests. (!)   There wasn't a chance 
>to follow up on this effectively, but I for one would like to know who it
>was who got information after the second meeting and before the information
>protection policy.  I've not heard of anyone getting information under the
>terms of the info protection policy, either.

    This is pure BS.  They said during the informal discussions that they
    saw no reason why the auditors notes to the financial statements
    couldn't be released, yet where are they?  Given their past
    performance, the BoD's definition of "open and forthright" and ours are
    two entirely different things.
    
>Several people made the point that the DCU needs to bend over backwards to
>communicate with members in order to regain lost trust.  Chuck seemed
>receptive to the comments.  Chuck even said that if he'd been here,
>information would have flowed much more freely in the early days.  
    
    Well he's here NOW.  And DCU has NOW implemented an information control
    policy.  He seems to have convinced the BoD to delay implementation of
    (some) checking fees yet he says the above while endorsing absolutely
    draconian policies.  Will the real Chuck Cockburn step forward?
    
>Chuck said that any loan to an officer or board member that wasn't available
>to the general membership would be illegal, and if he found out about such
>a loan, he would fire the person who got it.  I asked how he would fire a
>board member, if one were involved, and he said he'd tell the supervisory
>committee, and if they didn't fire the board member, he'd call up the NCUA, 
>who would kick out as many people as necessary to make sure that the one
>who got the illegal loan was out.  I am glad to have this point clear.

    Hmmm, maybe I should call him and Mr. Steinkrauss up and we can arrange
    for a meeting where they can prove to me that this loan is normal.  My
    calander is always open should they chose to communicate.
    
    As for the Supervisory Committee, it does not function.  To say he will
    use it amazes me.  Did he tell you the BoD appoint the people on it? 
    And that one of the BoD currently serve on it?  And that a unanimous
    vote must occur to remove a Director?  In short, I won't hold my breath
    for action by the Supervisory Committee.
    
    And while you're calling NCUA Chuck, check on what the definition of
    "call" is.  He's probably afraid of the answer though.
    
>least, how I interpreted note 293.0.  I thought Chuck replied that Mangone 
>didn't even have a mortgage loan, but I expect I mis-heard him.

    Hmmm....  He sure had something in May 1991.  I can only say what that
    statement said.  
    
>Incidentally, Chuck said that the supervisory committee will now meet once
>a month.  Apparently, they were moribund before this, which Chuck
>attributed to the actions of the previous president and to the confusion
>of the period when there was no preseident.
    
    Again, Mr. Mangone is used as a scapegoat.  I have been told that the
    Supervisory Committee hasn't functioned or meet in YEARS.  These are
    3 professional people who should understand their duties and
    responsibilities on this committee or they should resign or be 
    dismissed.  How much more can they possibly hope to pin on Mangone?

>needs to earn a profit to maintain the capital ratio, or to improve it
>if it is too low (as ours is).  

    	Yes, it is now low.  Thanks to our BoD.  But they are doing a great job
    and we will lose LOTS of money should they be removed... ;-)
    
>Chuck minimized fees as a way to earn a profit.  He said the big problem
>is that we have too much money in investments (which typically earn about
>6%) as opposed to loans to members (which earn 9-10%). 
    
    Chuck must be reading some of my notes!  I've said this for the last 2
    months.  DCU members are DCU's best investments.  That is the whole
    reason credit unions exist.  Wonder why the BoD never realized what 
    was so clearly in front of them?

>There was talk of growth -- last year, DCU grew 1% and the two years before,
>about 8-12%.  Growth requires profits, and Chuck said that he's working on 
    
    What do these percentages represent?  Growth of deposits?  Membership?
    

>Chuck said that we have an amazing loan default rate, if one excludes the
>participation loans -- just 0.3%.  He said he's looking at loosening the
>credit requirements for making loans to members.  I gather the reason 
>behind this is both because of of the very low write-off rate and because
>we really need more member loans to gain profit and a better capital ratio.

    Again, the term I've used in the past is "obscenely low".  But this all
    seems like Credit Union 101.  Did we really need a new president to
    discover these very basic truths?  
313.2Further commentsRGB::SEILERLarry SeilerMon Oct 14 1991 14:48122
Here are some clarifications on points Phil raised in 313.1:


>>    Chuck said that he thinks the board should not be replaced, as it
>>will lose the DCU lots of money to do that, and the current board is
>>doing a good job.
>
>    Replacing the board will lose DCU lots of money??  He actually said
>    this?  Are you sure?  Why would replacing the Board of Directors lose
>    DCU lots of money?  So far having them has lost us $15 million.  And
>    keeping them and their policies will cost us more in the future.

Yes, I'm sure Chuck said the DCU would lose much money if we get rid of
the board in the special election.  

I felt .0 was getting awfully long, or I would have added that I can't
figure out how firing the very best of DCU boards would lose the DCU
lots of money -- *provided* that we had a good President in place who
is making good policies.  After all, I've been told repeatedly that the
board has no operational responsibilities, but rather sets policy and
does a few other things.  Let's assume 3 months for an election and
3 months for a new board to begin functioning.  We survived that long
with no president -- surely it would be far easier, with a strong and
decisive president in place, to surive that long with no board.  

And that's with a board that isn't mistrusted by a large fraction of
those who have the least awareness of what is going on.  If we're
talking about the DCU losing more money, then I think we need to add
up how much money has been withdrawn from the DCU by now -- I suspect
that many people waited until October so that they could get their
last quarterly interest payment before acting.  Others didn't lose
their faith completely until the information protection policy.  
If the current board cannot act to regain member trust, then would 
removing them really hurt the DCU worse than retaining them?

Hmm... maybe this is actually the strategy.  We have too much money
in investments and we have too low a capital ratio.  Perhaps encouraging 
members to withdraw deposits makes the DCU stronger?  :-)
[Note to board members:  the shape :-) is called a "smiley face"
and means that someone is not being serious.  Look at it sideways.]


>>Chuck also said (note carefully) that the board had been giving information
>>before those meetings, they gave information at the meetings, and they gave
>>information after the meetings, and only instituted the info protection
>>policy when they got innundated with requests. (!)   
>
>    This is pure BS.  They said during the informal discussions that they
>    saw no reason why the auditors notes to the financial statements
>    couldn't be released, yet where are they?  

Precisely what I asked Mark last Friday.  Later this week I'll try to
make time to report on Mark's answer, if he hasn't posted something
in the meantime.  I'd rather have Mark post his own words on this.

>    Given their past performance, the BoD's definition of "open and 
>    forthright" and ours are two entirely different things.

This is a completely fair statement.  I think I have a right to see things 
like the independent auditor's statement; Mark says I have no such right.
That basic difference inevitably leads to some major disagreements on what
constitutes being open and forthright.


>>Chuck said that any loan to an officer or board member that wasn't available
>>to the general membership would be illegal, and if he found out about such
>>a loan, he would fire the person who got it.  I asked how he would fire a
>>board member, if one were involved, and he said he'd tell the supervisory
>>committee, and if they didn't fire the board member, he'd call up the NCUA, 
>>who would kick out as many people as necessary to make sure that the one
>>who got the illegal loan was out.  I am glad to have this point clear.
>
>    As for the Supervisory Committee, it does not function.  To say he will
>    use it amazes me.  Did he tell you the BoD appoint the people on it? 

I asked about that, too -- it's wonderful how well informed one can become
by reading notes.  What Chuck said was that in a case like this, the NCUA
*would* replace the supervisory committee if they wouldn't act.  I
certainly hope that's the case.  To me, the main point is that Chuck has
now given his word that anyone who has an illegal loan (which he defined
as any loan not available to the membership at large) *will* be fired.
I'm prepared to believe Chuck -- but of course, if it turned out that he
was lying, I'd be in the van of the mob trying to dump Chuck.  


>>I thought Chuck replied that Mangone didn't even have a mortgage loan, but 
>>I expect I mis-heard him.

I've heard that someone else heard Chuck say that Mangone didn't have a
mortgage loan.  This confuses me because when I spoke with Mark, he 
explicitly referred to Mangone's mortgage loan, as do the court papers.  
This may be a small point, but I'd appreciate it if someone official would 
resolve the discrepency.


>>There was talk of growth -- last year, DCU grew 1% and the two years before,
>>about 8-12%.  Growth requires profits, and Chuck said that he's working on 
>    
>    What do these percentages represent?  Growth of deposits?  Membership?

From context, I'm pretty sure he was talking about deposits.  Prior to the
past three years, growth was something like 20%.  Chuck thinks we can get
back to the 8-12% growth level, though not to the 20% level.


>>Chuck said that we have an amazing loan default rate, if one excludes the
>>participation loans -- just 0.3%.  He said he's looking at loosening the
>>credit requirements for making loans to members.  
>
>    Did we really need a new president to discover these very basic truths?  

After all the discussion of this point in the notes file, it was pleasant
to hear Chuck claim it as truth from his experience at other credit unions.
Chuck said that he and Mangone had different philsophies of how credit
unions work, and that Mangone's methods are about 20 years out of date.
So maybe we did indeed need a new president to return us to reality.
Actually though, I suppose Mangone was too busy running his fraud to care
a whole lot about making the DCU efficient.  :-)


	Enjoy,
	Larry
313.3Discrepancy between CC and Steinkrauss re: Mangone loanLJOHUB::SYIEKTue Oct 15 1991 11:1617
    re: Chuck Cockburn's knowledge of Mangone's mortgage loan
    
    Obviously, this isn't an official response :-), but an attempt to
    explain the discrepancy between CC's original position on any such
    loan to Mangone and the public record. As of the October 2 meeting
    at LKG (Chuck's first meeting with members), he seemed unaware of
    the loan (note 293.13). At his second meeting last week in AKO,
    Chuck said that the statement that the credit union had made illegal
    loans to Mangone was an "out and out lie." (Regardless of whether or
    not anyone had made that statement.) It seems to me that Chuck was
    "briefed" about the loan sometime between the first and second meeting.
    As of the first meeting, he probably didn't know about it. As of the
    second meeting, he did. It's anyone's guess as to whether he was told
    about it by the board, or learned of it from reading this notes file
    :-).
    
    Jim