| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 222.2 | Main Number | CASEE::NORRIS | BCE/Valbonne | Thu Aug 02 1990 08:14 | 2 |
|
DCU Main number is DTN 223-6735
|
| 222.3 | Easy Touch | CASEE::NORRIS | BCE/Valbonne | Thu Aug 02 1990 08:16 | 31 |
|
DTN 223-9943
508-493-9943
800-322-1232 MA
800-343-0620 Outside MA
(Copied from note 58)
Transaction Code Account Type Account
---------------- ------------ -------
1 = Balance 1 = Savings balance 1 = Regular savings
5 = Checking balance
10 = RSVP
13 = Loan ( Overdraft ) account
2 = Loan balance 1 = Loan ( Overdraft ) account
2 = VISA
3 = CD 1 = CD account
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
2 = Transfer ( From / To ) 1 = Regular savings, 2 = VISA, 5 = Checking
10 = RSVP, 13 = Loan ( Overdraft ) account
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
3 = Loan payment 1 = Regular savings
( FROM ) 5 = Checking
13 = Loan ( Overdraft ) account
( TO ) 1 = Line of credit ( Overdraft )
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
4 = Withdrawal ( FROM ) 1 = Regular savings, 5 = Checking, 10 = RSVP,
13 = Loan ( Overdraft ) account
*# = Good by.
|
| 222.5 | Loan Rate Hotline? | CASEE::NORRIS | BCE/Valbonne | Thu Aug 02 1990 08:38 | 3 |
| Can someone please post the DTN of the current loan rate recording?
Thanks.
|
| 222.6 | mortgage hotline & correction to .4 | CSSE32::GREENFIELD | Paul Greenfield | Desktop-VMS | Thu Aug 09 1990 13:42 | 5 |
| 508.493.3887 or dtn 223-3887 = recorded mortgage hotline
.4 (investment rate hotline) has a typo, the direct-dial number is
508.493.3886 (not "439")
|
| 222.7 | Official DCU Response | HPSCAD::LEEBER | | Tue Aug 21 1990 12:56 | 192 |
| This is an official response by Mary Madden of the DCU. The portion of
that response, dated 15-Aug-1990, that applies to this note topic is
included below. See note 2.22 for more information.
Your comments on this response should be posted here or directed to
to DCU directly at Mary Madden's number (dtn) 223-6735 x207.
Carl Leeber
******************************************************************************
Response to Note File 222.3
DCU Easy Touch Instructions:
800/322-1232
DTN/223-9943
508/493-9943
EASY TOUCH HINTS:
- You must enter the # sign after everything you input.
- If you make an error, press the * and # signs to back up one
question.
- When entering a dollar amount, Easy Touch automatically inserts the
decimal point. Be sure to enter the cents. I.E. to enter $100.00,
press 1-0-0-0-0 and the # sign.
- To hang up at any time, press the * and # sign.
- If a member needs a copy of their 4 digit security code, please
contact our Member Service Center at DTN/223-8444 or 508/493-8444.
EASY TOUCH: "Welcome to DCU. Please enter Badge Number."
MEMBER: Enter account number and the # sign.
EASY TOUCH: "Enter your security code."
MEMBER: Enter your 4 digit number and the # sign.
EASY TOUCH: "Enter Transaction code."
TRANSACTION CODE
BALANCE 1 - #
TRANSFER 2 - #
LOAN PAYMENT 3 - #
WITHDRAWAL 4 - #
1. How to get balances on your Savings, Loans or Certificates...
EASY TOUCH: "Enter transaction code."
MEMBER: Enter 1 and the # sign.
EASY TOUCH: "Enter account type."
ACCOUNT CODE
SAVINGS/SHAREDRAFT 1 - #
LOANS 2 - #
CERTIFICATES 3 - #
EASY TOUCH: "Enter Savings number"
SAVINGS CODE
PRIMARY SAVINGS 1 - #
CHRISTMAS CLUB 2 - #
VACATION CLUB 3 - #
U-NAME-IT CLUB 4 - #
CHECKING 5 - #
RSVP 10 - #
EASY TOUCH: "Your available balance is $___"
***********************************************************************
2. How to make a transfer between savings accounts...
EASY TOUCH: "Enter Transaction code"
MEMBER: Enter 2 and the # sign.
EASY TOUCH: "Transfer from what savings number?"
MEMBER: Enter the share suffix number from which you would like to
withdraw.
EASY TOUCH: "Transfer to what savings number"
MEMBER: Enter the share suffix number where you would like to
deposit.
EASY TOUCH: "Enter transaction amount."
MEMBER: Enter the amount you would like to transfer (Note: The
Easy Touch system automatically inserts the decimal point.
I.E. To transfer $100, enter 1-0-0-0-0 and the # sign)
EASY TOUCH: "Transfer from Savings #___ to Savings #___ for $___.
Enter your security code to confirm this transaction."
(Note: If you do not enter your security code to confirm,
the transaction will be canceled.)
MEMBER: If correct enter your security code and the # sign to
confirm the transaction. If incorrect, press * and # to
back up one question.
EASY TOUCH: "Transaction completed."
**********************************************************************
3. How to make loan payments (including VISA)...
EASY TOUCH: "Enter transaction code."
MEMBER: Enter 3 and the # sign.
EASY TOUCH: "Transfer from what savings number?"
MEMBER: Enter the savings suffix number from which you would like
to withdraw.
EASY TOUCH: "Payment to what loan number?"
MEMBER: Enter the loan suffix number. (Note: This information is
found on your statements.)
EASY TOUCH: "Enter transaction amount."
MEMBER: Enter your loan payment amount. (Note: Easy Touch
automatically inserts the decimal point. To make a payment
of $100, enter 1-0-0-0-0 and the # sign.)
EASY TOUCH: "Transfer from Savings ___ to Loan ___ for $___. Enter
your security code to confirm this transaction."
MEMBER: If correct, enter your security code and the # sign. If
incorrect, press * and # to back up one question.
**********************************************************************
4. How to make a withdrawal...
EASY TOUCH: "Enter transaction code."
MEMBER: Enter 4 and the # sign.
EASY TOUCH: "Withdrawal from what savings number?"
MEMBER: Enter the share suffix number from which you would like to
withdraw.
EASY TOUCH: "Enter withdrawal amount"
MEMBER: Enter the amount you would like to withdraw. (Note: Easy
Touch automatically inserts the decimal point. To withdraw
$100, enter 1-0-0-0-0 and the # sign.)
EASY TOUCH: "Withdrawal from Savings ___ for $ ___. Enter your
security code to confirm this transaction.
MEMBER: If correct, enter your security code and the # sign. If
incorrect, press * and # to back up one step.
EASY TOUCH: "Transaction completed."
******************************************************************************
|
| 222.8 | Watch out for phones that remember the last number dialed | CVMS::DOTEN | Right theory, wrong universe. | Tue Aug 21 1990 20:21 | 24 |
| I ran across an interesting problem a number of months back and I was convinced
that it was a problem with easy touch. I dialed the system, entered badge and
password, and started entering transaction codes and the like. Well all of a
sudden, at the same point each time, I would press numbers on my telephone and
easy touch simply wouldn't respond. After trying this a few times and having it
hang at the same point each time I called the DCU and insisted hey, there's
something wrong with the software on easy touch because I know my phone works.
Fortunately I kept control of myself and didn't start yelling at the person on
the phone. Since the DCU insisted the system was working fine, I just shrugged
my shoulders and thought "so much for easy touch".
Well, a month or so after this happened I was dialing on a different phone in my
house and for some reason it donned on my. The phone on my desk at home that I
use most of the time has this memory feature where it remembers the last number
dialed. Then I recalled the phone could only remember 28 digits (or something
like that), and guess how many digits I had entered bofore easy touch stopped
working? That's right, 28. You see, this particular phone I have stops sending
out the digits after the 28th, but it still makes the touch-tone "beep" noise
if you press digits after the 28th so it sounds like it is working fine.
Just a warning to folks who might experience something similar. If easy touch
suddenly stops accepting input from your phone it might be the phone itself.
-Glenn-
|
| 222.9 | The funny thing that happened to me was... | CTCSYS::SOULE | ASMOP | Wed Aug 22 1990 12:27 | 3 |
| that I had a similar feature on my phone. Easy Touch worked fine.
Unfortunately, when I hit redial it replayed as much of the Easy Touch
session as it could remember.
|
| 222.10 | Just asking... ! | OK4ME::OSTIGUY | Secure it or SHARE it | Thu Aug 23 1990 16:12 | 11 |
| re .7
Mary says to use * #....to back up one if you make an error
then a few lines below
use * #....to hang up !
Does it do both at once ?
Lloyd
|
| 222.11 | | CVG::EDRY | This note's for you | Fri Aug 24 1990 10:17 | 15 |
|
* # at the "Enter transaction code" prompt does cause a hangup.
* # at any other point simply "backups up" one prompt level.
You can thing of * # like a previous screen (message) function.
Taking that concept one step further, what does "back up" mean at
the main selection point? What else but Exit.
Thinking of it that way you can see how * # is actually quite
consistent.
- Bob
|
| 222.14 | | ASE003::GRANSEWICZ | | Tue Jan 25 1994 11:54 | 3 |
|
Call DTN 223-6735 (option 1, then option 5) or 800-328-8797. The
Information Center should be able to answer any and all questions.
|
| 222.15 | DCU-TRYS??? | MONTOR::KYZIVAT | Paul Kyzivat | Sat Feb 19 1994 19:44 | 11 |
| This is a nit-picky question, but so what...
I always remember the dcu 800 number as DCU-TRYS. This is not my
invention, it was mentioned here long ago, and I presume it was not chosen
by accident.
But I never see it promoted that way, only numerically.
Given that it is a perfectly good mnemonic (did I get that right?) device,
why isn't it mentioned in the places where the number is publicised?
Paul
|
| 222.16 | | ROWLET::AINSLEY | Less than 150 kts. is TOO slow! | Sun Feb 20 1994 14:45 | 4 |
| I can think of all sorts of negative connotations for DCU-TRYS, so
maybe it's best they don't.
Bob
|
| 222.17 | DCU Phone Switchover - 7/1/96 | SLOAN::HOM | | Wed Jun 26 1996 17:05 | 40 |
| ---------------------------
This notice is from the DCU
---------------------------
DCU LOCAL/DTN PHONE NUMBERS CHANGING JULY 1
In order to enhance phone service to our members, DCU is upgrading its phone
system. As a result, DCU's local numbers are changing. Effective July 1,
our new numbers will be:
800/328-8797 (toll-free, unchanged)
508/461-6700 local
DTN/246-6700
TDD for the hearing impaired 508/461-6986
Please make a note of these numbers. The phone number for PC Branch will
not change.
DCU PHONE SERVICE INTERUPTIONS JUNE 28
During DCU's cutover to its new phone system, some DCU phone services will
be unavailable on Friday, June 28 from 8:00 P.M. through midnight. They are
as follows:
UNAVAILABLE DURING CUTOVER
* Easy Touch Audio Response
* Rate Hotline
* Loan Line24 Automated Loan Application System
* Mortgage Line24 Automated Mortgage Prequalification System
* Fax24 fax on demand information and forms
* Information Center
AVAILABLE DURING CUTOVER
* PC Branch
* ATM service
DCU thanks you for your patience while it makes these changes.
|
| 222.18 | The new DTN is causing a problem | 49234::DAVIS | | Tue Jul 02 1996 11:02 | 7 |
| I'm trying to dial using the new DTN from the UK: it doesn't work. My
guess is that the prefix hasn't been put into the phone system for
translation. Any ideas on how to get this fixed? [I mean, can I get
the DCU to ensure that the prefix is recognized everywhere, or is that somebody
else's problem?]
- S.
|
| 222.19 | | 2082::LIONEL | Free advice is worth every cent | Tue Jul 02 1996 15:57 | 6 |
| I don't see anything about the new numbers that should cause any trouble for
a phone system. You are dialing the 508-461-6700 number, right? 508 has
been an area code for many, many years (and even has the traditional "syntax"
for US area codes).
Steve
|
| 222.20 | DTN, not full-blown numbers | 49234::DAVIS | | Wed Jul 03 1996 05:05 | 8 |
| Thanks, Steve, but it's the DTN that's the problem, not the U.S. number.
You can dial DTNs from any phone, usually, but other numbers,
especially foreign ones, are often restricted.
My assumption is that phone systems normally translate DTNs to the full
phone number. When new DTNs come on line, somebody has to do some work.
- S.
|
| 222.21 | | 2082::LIONEL | Free advice is worth every cent | Wed Jul 03 1996 12:12 | 3 |
| Oh - then contact your site's local telephone people.
Steve
|