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Conference 7.286::dcu

Title:	DCU
Notice:	1996 BoD Election results in 1004
Moderator:	CPEEDY::BRADLEY

Created:	Sat Feb 07 1987
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1041
Total number of notes:	18759

214.0. "DCU FRIEND OR FOE" by SAFETY::CIAMPA () Mon May 14 1990 16:02

    I've been dealing with the DCU for about 2 years, and I have never had
    as many problems as I have had in the past 3 months.  It seems that
    every month there is an error with my statements!  
    
    This months statement has a debit of over $250, and when I inquired
    about this, they told me that I never signed the check, but they don't
    have the check anymore and they NEVER bothered to call me to tell me
    that it wasn't endorsed!

    But a few weeks ago got a check returned to me because it wasn't properly
    endorsed, I opened it up and it was some ladies check who lives in 
    Marlboro!!! I live in Arlington!!  She probable has my check?

    Last month I deposited $800 into my checking account but I had
    previously written checks against the money I had in my account, for
    some reason the $40 check bounced, therefore I called the DCU and tried
    to figure out why my check bounced, when I originally had $300 in the 
    account before I deposited $800 more.  It turned out that instead of 
    holding the $800 for 24hrs, they put a hold on $1600 for 48hrs!!! (What 
    the *&$% where they thinking???)
    
    Before that, I applied for a DCU credit card, (at the time I had a
    Baybank visa, AMX, discover, jordans, fileens, gulf, etc).  I was
    asked to verify some income, which I did.  I was then required to
    furnish the DCU with information verifying my credit report, (which they
    had a complete listing of.)  When I inquired as to why they needed me 
    to verify this info, when I have all these credit cards and they have 
    my credit history, I was told 
    
    "HOW DO WE KNOW THAT YOU HAVEN'T BEEN PAYING FOR THESE THINGS WITH DRUG
    MONEY?"
    
    At that point I called up this persons supervisor and complained, and she
    said he was only joking.   Nice Joke!!
    
    WHAT KIND OF MICKEY MOUSE OPERATION IS THIS PLACE!?!?!?!?
    
    Today I did cancel my checking account, but I was wondering if anyone 
    else had similar experiences with the DCU?  People in my group have 
    problems but nothing as interesting as mine.
    
    Joe

T.R	Title	User	Personal Name	Date	Lines
214.1	Funny you should ask...	ROUTES::REITER	I'm the NRA	`Wed May 16 1990 16:11`	29
	Just today I had occasion to call DCU's customer service department with a problem I am having... You see, a few years ago, I took out a home_equity_line_of_credit with DCU to replace the one I had with Bank of New England (you want to talk about Mickey Mouse operations!? Got an hour or two?). Now I am in the process of relocating with DEC, and the relocation company "bought" my house from me on May 3rd, although we won't vacate until 5/31. Out of my equity, they pulled enough interest to pay my 1st mortgage and the DCU 2nd until 5/31. THEY are responsible for paying the bills, but the accounts are still in MY name. All well enough, except they forgot to notify DCU that they are paying off the note, and they forgot to pay the balance from April... so, when I started getting dunning notices from DCU, I traced the problem back to the relo company, whose attitude was "Don't worry; be happy" --- it wasn't their perfect credit rating at risk, just mine. :7( I have to tell you that Robin Daigle from DCU called me back, unsolicited, and offered to call the relocation outfit --- which she did --- and they gave her excuses --- which she pushed back on --- and they are now fedexing a check straight to DCU to straighten out the mess. I couldn't be more satisfied with their service and with Robin having taken it upon herself to solve my problem. I'm sorry to hear about your problem, but I couldn't keep silent about this real-life case that happened today. \Gary
214.2	Some DCU employees do care...	FSDB00::AINSLEY	Less than 150 kts. is TOO slow!	`Thu May 17 1990 10:06`	15
	I've bashed DCU in some notes and I've defended them in others... I recently applied for a DCU credit card. The credit check DCU did came up with some interesting stuff. For example, one of my wife's relatives forged her signature as a co-signer on a loan and then defaulted on the loan. Well, rather than just sending us a rejection letter, someone from DCU called me to find out what the story was. The end result is that we will be getting our gold card soon and will trash our other gold card. They may be few and far between, but some people in DCU seem to believe in "Do the right thing". Bob re: .1 See Gary, I told you I would give DCU credit when it's due.
214.3	Official DCU Response	TSE::LEEBER	Nobody Asked, Just My Opinion!	`Fri May 18 1990 18:37`	28
	This is an official response by Mary Madden of the DCU. The response, dated 16-MAY-1990, is included below. See note 2.22 for more information. Your comments on this response should be posted here or directed to to DCU directly at Mary Madden's number (dtn) 223-6735 x207. Information extracted from this conference and sent to Mark Steinkrauss and then to DCU has NO DEC IDENTIFYING INFORMATION. Such removed information includes DEC nodes and employee names. Carl Leeber **************************************************************************** Response to 214.0 DCU has reviewed [information extracted from] this note referring to a member service situation occurring at one of our branch offices. We are very concerned about this incident and in no way condone such behavior. Furthermore, we plan to research the matter thoroughly. DCU encourages this member to contact Mary Madden, communications manager, as soon as possible at DTN/223-6735, x207 or 508/493-6735, x207. Thank you for your cooperation. ****************************************************************************