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Conference 7.286::dcu

Title:	DCU
Notice:	1996 BoD Election results in 1004
Moderator:	CPEEDY::BRADLEY

Created:	Sat Feb 07 1987
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1041
Total number of notes:	18759

186.0. "Input/Output Newsletter-July-Interesting Reading!" by TSE::LEEBER (Nobody Asked, Just My Opinion!) Wed Jul 12 1989 10:56

    Hello fellow DCU Noters...
    
    I suggest you make a point of reading the Input/Output newsletter this
    month (July). It touches on several issues of general interest to all
    members and of special interest to those members that use this
    conference. 
    
    A major topic of interest to members is customer satisfaction. DCU's
    metrics of EXCELLENT MEMBER SERVICE in LOANS, at the BRANCHES, in DCU
    OPERATION and in COMMUNICATIONS are discussed. 
    
    On the plus side; members have been solicited to volunteer to be
    "Mystery Shoppers." These folks will "...evaluate and report on the
    quality of service they experience..." by regular visits to branches
    and headquarters. Again metrics to be used are described. Members
    wanting to volunteer should call (dtn) 223-6735 or (508) 493-6735. Ask
    for the Communications Department. 
    
    On the down side; When paying your Home Equity and CRT lines of credit
    and VISA by a check IN EXCESS OF $5,000.00, the check (and one assumes
    the effective payment date) will be held 3 days if local and 5 days if
    non-local. 

    Carl
    (just a member noter this time)

T.R	Title	User	Personal Name	Date	Lines
186.1	not as bleak as it sounds?	BAGELS::LEVY		`Fri Jul 14 1989 23:48`	12
	re: < Note 186.0 by TSE::LEEBER "Nobody Asked, Just My Opinion!" > > On the down side; When paying your Home Equity and CRT lines of credit > and VISA by a check IN EXCESS OF $5,000.00, the check (and one assumes > the effective payment date) will be held 3 days if local and 5 days if > non-local. Although it was written poorly, I thought the intent of this hold was to prevent the payment proceeds from increasing the available credit line until the payment had cleared. The effective payment date would be unaffected by this change.
186.2	No additional interest accrues	HDLITE::HORTON	Ken Horton, KA1GFN	`Tue Jul 18 1989 13:50`	8
	I recently made payment to my CRT account with a check that was over $100. The teller stated that there would be a hold on it. I asked about the interest and was told that the effective payment date was the date on which I made the payment and that there would be no additional interest accrued on that amount. As the previous reply stated, it just means you can't spend it again for a few days. /Ken
186.3	Is over $5000 correct?	HDLITE::HORTON	Ken Horton, KA1GFN	`Tue Jul 18 1989 13:55`	5
	After wiriting the last reply I noticed that you had the hold for checks in excess of $5000. The check that I had deposited was only a little over $100 and there was a hold placed on it. Actually $5000 is your typical VISA limit anyways!!
186.4	hold that hold	REGENT::MERRILL	I fought the lawn and the lawn won.	`Fri Jul 21 1989 20:33`	5
	The hold for over $100 is like 5 days; the hold for over $5000 is TWO WEEKS! Oh, well, all's well that end's well: they send me the "hold notice" in the mail and the fine print says that if you did NOT get this at the time of the posit then they would waive any charges for bumped checks,etc. ...