| Title: | DCU |
| Notice: | 1996 BoD Election results in 1004 |
| Moderator: | CPEEDY::BRADLEY |
| Created: | Sat Feb 07 1987 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 1041 |
| Total number of notes: | 18759 |
I just spoke to the DCU HQ in relation to including an new envelope and deposit slip when they return your receipt. I got tired of having to go to the Branch to pick up what I needed for "Bank by Mail" and have to stand in line to be able to get 4 or 5. Mary informed me that they "always" returned a deposit envelope with the receipt. It looks as if the procedure is there but the management of the process is missing. She said that she will investigate and get it fixed. As a side issue, the MR04 has a "survey form" that has questions such as how satisfied are you and what you like/dislike and is you business done via phone, mail or in person with their return address on it - you provide the stamp.
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 173.1 | No bank-by-mail envelopes returned with recent receipts | UNXA::ZASLAW | Steve Zaslaw | Tue Feb 25 1997 14:32 | 16 |
I do all my deposits to DCU by mail. Last week I received two receipts in separate envelopes for two separate deposits I'd mailed, but there was no new bank-by-mail envelope enclosed in either. When I called DCU yesterday, the nice person who answered could not explain why this had happened. In truth, I received three receipt envelopes from DCU. Two envelopes had become glued together, so I received an envelope that was addressed to someone in another state. Naturally, I deposited it back into the mail, but I couldn't help but notice it was too light to have contained a new bank-by-mail envelope. [For once, I couldn't entirely blame the US Postal Service for the problem, although I've received more mail not addressed to me in the last few months than in the rest of my life before that. Is there a Post Office notes conference where that rat-hole can be dug?] This is pretty minor stuff, but just thought I'd mention it. | |||||