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Conference 7.286::dcu

Title:	DCU
Notice:	1996 BoD Election results in 1004
Moderator:	CPEEDY::BRADLEY

Created:	Sat Feb 07 1987
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1041
Total number of notes:	18759

118.0. "EasyTouch lags reality " by BINKLY::WINSTON (Jeff Winston (Hudson, MA)) Wed Aug 17 1988 01:51

Last week, I wrote a few large checks that would overdraw my checking
and draw on my CRT account.  Last Friday night, I used EasyTouch to
check the balance in my checking and was told there was a significant
positive balance.  I checked Monday night, and there was a significant
overdraft onto CRT.  Not surprising, as its possible the checks may
have all cleared on Monday.  However, the payoff figure suggested an
annual interest rate of 36%.  I called on Tuesday morning, and was
told by a polite, helpful person that their computer showed that the
last day I had a positive balance in the account was LAST WEDNESDAY,
even though EasyTouch reported a positive balance LAST FRIDAY NIGHT. 

Further, when I went to pay off the CRT Tuesday Morning, the interest
portion of the payoff figure was 50% HIGHER than the one Easy Touch had
quoted me Monday night.  Given their figures, the interest figure was
reasonable.  My point is that EasyTouch was quite inaccurate.

The moral:  Easy Touch can lag reality by several days.  Do not trust it.

T.R	Title	User	Personal Name	Date	Lines
118.1	Not just the DCU ATM!	EMUL8::CLEARY	Bob Cleary, SWS @KYO, New Jersey	`Mon Aug 22 1988 15:17`	21
	Jeff, The problem is not unique to DCU. I had a simlilar problem with MidLantic National Bank here in New Jersey. One evening when starting out for home, I was too low on gas to make it home and back the next day. The next day was pay day and I would be making a deposit. At 18:30, as far as the bank was concerned, it was already the next day. I asked the ATM for a balance, it showed more than $100, so I took $20. No where did the ATM state that the balance was more than a week old. There was less than $20 in the account at that time and as far as the bank was concerned, I took money out of the draw. As a matter of fact, none of the documents made comment on how current the data through the ATM would be. They did have some disclaimers about such things so they would not be responsable. (I don't have any of that stuff now to copy it in.) The bank was acctually thinking about filing charges against me, until I told them I was going to take the papers that came out of the ATM to one of the largest papers in the state and see what their reader's thought. Bob Cleary
118.2		ULTRA::KINDEL	Bill Kindel @ BXB1	`Mon Aug 22 1988 17:28`	9
	Thus far, I think the standard of performance is that provided by BayBank. As far as I can tell, the balance which appears on an ATM inquiry is the overnight balance as adjusted by the transaction(s) just completed. A new feature allows BayBank X-Press 24 customers to get a list of the last five checks which cleared and the last five ATM transactions. It's called "Account Update" and has a modest per-transaction charge, unlike all other X-Press 24 transactions (which are still FREE).
118.3	Has this problem been fixed?	NEWVAX::PAVLICEK	Zot, the Ethical Hacker	`Wed Mar 01 1989 15:53`	13
	Just looking at this old note, I was wondering if anyone still has this problem. A few times in the past couple of months I have gone downstairs to the DCU office (DCO -- Landover MD) and made a deposit. When I got back upstairs, I called Easytouch and found that the balance included my deposit. Sometimes, I call around noon on Wednesday to see if my paycheck has been deposited. I haven't hit a snag yet. Anyone have any recent problems with Easytouch inaccuracy? -- Russ
118.4	NO-WAY, EASY-TOUCH IS UPDATED IN REAL-TIME!	CVG::EDRY	This note's for you	`Thu Jul 06 1989 15:54`	11
	EEasy-touch is right on the money! I keep a CONSTANT eye on my draft account (to the point where I can tell which drafts have cleared since yesterday, even during the day). Deposits, transfers, cleared drafts, etc... are ALL updated in real-time. THIS MUCH I KNOW, I LIVE OFF EASY-TOUCH - Bob
118.5	I live on EASY-TOUCH too	HOPKIN::HOPKINS	Peace, Love, & Understanding	`Tue Jul 11 1989 11:05`	4
	I guess maybe it depends where you are located. I have never had any problems with the DCU Easy-touch. But then again, I've never had any problems with DCU at all.
118.6	No Problem	POBOX::PATLA		`Wed Jul 12 1989 13:08`	3
	I have had no problems with easytouch and I also check to see what checks clear daily...Pat