| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 103.1 | Invitation extended... | TSE::LEEBER | Knock Knock! | Wed Jun 01 1988 15:24 | 8 |
| Fellow noters...
I have taken the liberty of inviting Mary Madden (John Tilley's
replacement) to introduce herself here (via an official DCu response
entered by yours truely..). If she take me up on the invitiation,
you'll be the first to know (right here of course!).
Carl
|
| 103.2 | An improvement in the official reponses | BAGELS::LEVY | Living life at the margin | Tue Jun 14 1988 13:23 | 11 |
| re: < Note 103.0
> I want to thank you all for being open, honest, and sometimes brutally
> frank, about the service provided you by DCU. This channel of
> communication has been used by the credit union management to examine
> our services and their delivery.
It's certainly refreshing to read an official response which doesn't
sound like it's been extracted from the DCU promotional literature.
Let's hope Mary Madden continues the trend.
|
| 103.3 | Mary Madden Introduction | TSE::LEEBER | Summer Fun!! | Mon Jun 20 1988 11:25 | 19 |
| This is an official response by Mary Madden of the DCU. The portion of
that response, dated 18-JUN-1988, that applies to this note topic is
included below. See note 2.22 for more information.
Whether you agree or disagree with the response from the DCU, please
either direct your comments to the DCU directly (dtn-223-6735) or
post your comments as a REPLY to this entry in this conference.
Carl Leeber
******************************************************************************
Hello, I'm Mary Madden. Upon John Tilley's departure, I will be
Digital Credit Union's representative for these files. You may feel
free to contact me at headquarters (DTN/223-6735) with any questions
or concerns you may have. I look forward to working with each of
you to improve the products and quality of service provided by DCU.
thank you.
Mary Madden
******************************************************************************
|
| 103.4 | I feel good | WOODRO::M_SMITH | Building a Better Yesterday! | Thu Aug 04 1988 15:00 | 4 |
| I just found this conference. Having just read .3, I can't tell you
how reassured I feel now.
Mike
|
| 103.5 | Official DCU Response | TSE::LEEBER | Nobody Asked, Just My Opinion! | Fri Feb 10 1989 14:18 | 34 |
| This is an official response by Mary Madden of the DCU. The portion of
that response, dated 10-FEB-1989, that applies to this note topic is
included below. See note 2.22 for more information.
Whether you agree or disagree with the response from the DCU, please
either direct your comments to the DCU directly (dtn-223-6735) or
post your comments as a REPLY to this entry in this conference.
Carl Leeber
******************************************************************************
* Fellow noters: After a careful search, I could not completely match this
* reply to one specific note topic. Perhaps, the moderator might have
* better luck or greater wisdom. My appologies for any confussion
* this may cause.
******************************************************************************
Each new DCU employee attends a two week intensive training program.
These programs are designed to educate the new employee about our
computer system, products, policies and procedures. Often times, when
a member calls or visits one of our branches with questions they may be
speaking with a new employee who is still learning about DCU. In
trying to be helpful, they sometimes unintentionally provide inaccurate
information. As new members of our organization, a Customer Service
Representative (teller) may not always be able to distinguish between a
policy, a procedure, and a regulation, as their focus is member service
in a helpful and friendly manner. If you, our member, remain uncertain
about the information you receive, we strongly urge you to contact our
communications department (Mary Madden or Ken Masson): 508/493-6735 or
DTN/223-6735 ext. 239 or 207.
As an organization, we are committed to employee excellence. We
schedule each employee to attend follow up training sessions which
focus on new products, DCU policies and procedures, and Federal
Regulations.
******************************************************************************
|
| 103.6 | | WORDS::BADGER | One Happy camper ;-) | Thu Mar 14 1991 20:47 | 4 |
| What happen to the official DCU responces?
Carl, are you still around?
ed
|
| 103.7 | Still here, still at it, but... | MOOV02::LEEBER | Carl MOO-1(ACO/E37) 297-3957(232-2535), U WANT MODELS? | Fri Mar 15 1991 07:50 | 21 |
| RE: <<< Note 103.6 by WORDS::BADGER "One Happy camper ;-)" >>>
Hi Ed;
Yes... I'm still here. Several technical and non-technical glitches have
impacted my ability to get timely extractions to DCU and therefore has
delayed DCU's ability to respond.
I moved my assignment location (MR01 to MOO) and Cost Center site (TWO to
ACO) in approximately the same frame. The resulting node/cluster transition
has been quite a challenge. In the midst of this, I thought my assignment
(internal) customer should get the balance of my time.
Notes from 8-MAR-1991 on have been sent today to Mark Steinkrauss. It is of
course up to DCU as to when and which notes will get responses.
Still here... still at it... same priorities... just more glitches.
Your faithful notes extractor,
Carl
|