| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 76.2 | | 38972::BISSELL | | Mon Jan 04 1988 12:55 | 6 |
| re "don't blame DCU" What makes you assume the hardware was down
? You have the application program, the Comm interfaces, the
operations etc. FYI the Investors Services Similar set up for
checking on SAVE accounts is down quite often because they have
put it off line. The dumb device only tells you that the System
is Unavailable not why.
|
| 76.3 | | BINKLY::WINSTON | Jeff Winston (Hudson, MA) | Mon Jan 04 1988 18:35 | 2 |
| Is it possible that they went down for something that would normally
be fixed quickly, but due to the holidays.....
|
| 76.5 | | PSTJTT::TABER | Transfixed in Reality's headlights | Tue Jan 05 1988 08:57 | 16 |
| > ...It
> seems that DEC uses DCU as a guinea pig for our banking
> software, and it sometimes isn't perfect. (Hard to believe I
> know)
>
> So, don't just go blaming DCU every time something goes
> wrong. Or I suppose that nothing in your job is ever beyond
> your control?
Wait a second... the DCU always makes a big deal out of not being
owned/operated by DEC, but you're telling us that DEC is somehow FORCING
them to use pre-release software? I find that hard to believe. If the
DCU is using pre-release software, they must have agreed to do it, and
so it's perfectly sound to hold them responsible for bad judgement.
>>>==>PStJTT
|
| 76.6 | Take your pick | COOKIE::WITHERS | SN*W is a 4-letter word! | Tue Jan 05 1988 09:55 | 15 |
| Circumstantial evidence (mostly coincidence of timing), but
it appears that the DCU's on-line system ceases to be on-line when
they balance their ATMs (outages of ``only'' a few hours) and charging
interest on loans (daily, usually about 4:00 PM, Colorado time),
and for most of the weekend when they credit savings interest (try
getting through the last weekend of a quarter...).
So, take your pick: either an on-line-always system or interest
on your checking.
Yes, I agree its absurd.
BobW_who_used_to_work_for_``A_major_New_York_bank''
|
| 76.7 | Other circumstantial evidence | EXIT26::STRATTON | This note may cause drowsiness | Tue Jan 05 1988 22:16 | 2 |
| It was the end of the month, quarter, and calendar year.
|
| 76.8 | DCU, are you listening? | BINKLY::WINSTON | Jeff Winston (Hudson, MA) | Tue Jan 05 1988 23:15 | 8 |
| Radical idea:
Why doesn't DCU post (say, in Input/Output) that the systems will be
down during such-and-such a time every day/week/month/quarter/year.
This would eliminate the element of surprise/frustration very easily.
As I doubt many people would actually suggest that they buy extra
equipment to eliminate the down time.
|
| 76.9 | | 38972::BISSELL | | Wed Jan 06 1988 17:22 | 10 |
| re .4
When DCU went to VAXES they went to an outside contractor to develop
the program for them. Their intent was to become an OEM for DEC
utilizing the SW that they had developed as the value added. That
information is several years old at this time.
Why not check with you wife to find out what the SW package was
and who provided it. They are generaly too conservative to try
pre-release Stuff based on my experience with them. I hope they
stay that way.
|