Conference 7.286::dcu

67.0. "ATM experience" by HIGHFI::ZAPPIA (Are you really a non-smoker?) Thu Oct 22 1987 09:01

	An experience of mine happened a few weeks ago (9/21) while I was 
	making a withdrawal from a thrid-party ATM machine, specifically a 
	Monec machine located at a Bank of Boston.

	The machine accepted my personal identification successfully,
	started to process my withdrawal, but then froze with a message
	on the screen requesting me to remove my card, but it was not
	returned, neither was my withdrawal.

	Since the machine was obviously (to me that is) in a state of
	confusion I was worried about leaving with the possibilty that
	after I left my cash and/or card would appear.

	From what I've been told (Bank of Boston personnel) some machines 
	drop the money down into a slot within the machine when there's 
	problems.  

	Soon after I called the a Bank of Boston "24" hour hotline
	number which is only intended for VISA/Mastercard inquires, and
	reached a security guard who said to call the following morning.

	I called and had the hardest time trying to find out what I should
	do.

	Finally I found someone who said that a courier would deliver 
	the card to my residence after I gave them the necessary information.

	I called DCU and they said that was wrong, the card would be returned
	to them and I would be issued a new card.

	One week later, much to my surprise, I received a call from the Bank 
	of Boston and was told I could come down, present my badge and they 
	would give me my card.

	I later tried the card and it still worked with the same PID.

	I again called DCU and explained what happened.  At this time I found
	that my account balance showed an amount as being debited on this
	date.  I was told it would take a couple weeks to straighten out.

	It has been a month and I am yet to have my balance corrected to 
	reflect this non-transaction, and to top it off I received a new card 
	yesterday.  Time to call/visit DCU again.

	- Jim

       I remember a couple of years ago, the Bank of Boston machines
    seemed to be 'eating' DCU cards. I lost mine, about a week before
    Christmas, no less. I called and was told by B of B taht, "Oh yes,
    we know about this problem. Certain of our machines are keeping
    every fifth DCU card" Needless to say, noone was informed. I guess
    B of B didn't want to miss out on too many $.50 fees.
                                                          Denny