| Title: | DCU |
| Notice: | 1996 BoD Election results in 1004 |
| Moderator: | CPEEDY::BRADLEY |
| Created: | Sat Feb 07 1987 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 1041 |
| Total number of notes: | 18759 |
Why are the DCU monthly statements marked "Address Correction Requested"?
What this means to the post office is that if the
addressee's address has changed the post office returns the
envelope to the sender (DCU) with the new address.
This also means that DCU customers do not get their monthly
bank statement, because DCU does not re-address the envelope
with the correct address and mail it. Other company's do
make this a standard practice, Exxon Credit Card is one that
does this with their bills.
In the last 24 months I have moved twice and have run into
this problem both times. This last move I have had to send
multiple letters and phone calls to DCU in order to get my
monthly bank statement.
I moved last February, on March 4, 1987 sent a letter notifying
DCU that my address has changed. I didn't recive an accounting
of my bank transactions until May 1, 1987. My May Bank statement was
the first real statement I received. I know DCU
had my new address March 29 because I got "junk" mail from them
about Home Equity Loans. Also, talking to one of their teller
on the phone they have verified that they had my correct new address.
If DCU removed "Address Correction Requested" from the
envelope or adopted the practice of re-addressing the
envelopes I would not have these problems.
Has anyone else had these problem with DCU when moving?
Maybe if enough of us complain about this problem we can
get them to change their handling of mail returned because we
have moved.
-Kevin
PS. I sent a letter to John Tilley about this on April 30 and I am
waiting for a responce.
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 27.1 | Good old Pony Express... | REGENT::EPSTEIN | Bruce Epstein | Wed May 13 1987 09:44 | 5 |
Sounds like you have a problem with the Postal System,
not the DCU. We moved last year, and saw envelopes
marked "Notified" under the "Address Correction Requested",
obviously stamped on there by the P.O. Check with your
postmaster...
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| 27.2 | MIGHTY::WILLIAMS | Bryan Williams | Thu May 14 1987 14:21 | 37 | |
Having worked in a Post Office recently, I think I can shed some
light on how the PO forwards mail.
If you have filed a Change of Address/Forward Mail Order within
the past year with the Post Office that served your old address,
mail with the old address will get a sticker on it with your new
address. The process is somewhat involved, and takes a couple of
days delay for everything to happen. After a year, the post office
will no longer forward your mail. You will have to submit a new
form if you wish "stragglers" to show up.
What happens if the envelope is marked "Address Correction Requested"
is that a postal employee makes a xerox of the envelope with the
forwarding address sticker on it and mails it to the return address.
They charge $.30 for each processed piece. The mail is then forwarded.
If they get a piece of mail that has expired (i.e. the forwarding
order has expired), they will still xerox the letter with the sticker
and send the copy, but the letter itself will either be returned to
the sender, or sent to dead letter. They do make exceptions, like
during Christmas season, if the letter is marked PLEASE FORWARD
and the forwarding order has expired, the guy handling that may
be nice and let it go through.
There a lots of reasons for why the PO does things like this. I
worked in the area that handled this stuff (called "NIXES") and
it was definately more fun than the other stuff. The guy I worked
with, believe it or not, was an ex-DEC guy who just got sick of
the work he was doing. He is now bored to death with the PO.
It sounds like either DCU screwed up in sending it out (wouldn't
be the first time), or the PO lost it (definately not the first
time). There is a PO form (I think its 4636) for filing complaints,
and that is the form you should use. But make sure your forwarding
orders are all set. I believe you can ask them to show you your
record.
Bryan
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| 27.3 | No problems with change of address. | CAADC::MANGU | Thu Jun 18 1987 05:24 | 5 | |
I've moved twice in the last 6 months. I've had no problems with
DCU in this. Both times I send them my new address in writing in
a separate letter. I then called a week later and found it was done.
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| 27.4 | I had no problem recently.. | FURILO::BLINN | Looking for a job in NH | Mon Jun 29 1987 12:30 | 11 |
I recently moved from Westboro, MA to Amherst, NH. I went
in to the DCU in person, filled out the change of address card,
and although it was nearly the end of the month, the monthly
statement was correctly addressed.
I only wish I had as much luck with the Post Office, who seem
not to be willing to believe that my new street is named for
the nearby town to which it leads, not for George Washington's
home.
Tom
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