[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference abbott::teamlinks_windows

Title:TeamLinks for Windows
Notice:Kit and ECO locations: See replies to note 8.o note 8.
Moderator:ORION::chayna.zko.dec.com::tamara::eppesAN
Created:Mon Aug 28 1995
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2238
Total number of notes:9650

2232.0. "Remote TeamLinks connection" by KERNEL::BURDENI () Tue Jun 03 1997 08:49

    I have a problem.
    
    Teamlinks remote connectection.  I have gone through the
    troubleshooting guide, and even tried to create a debug log on a
    customers system, all to no avail.  The log is just sleeping-awake
    status type messages.  AFter 2016 of these, the broker is logged out.
    
    Is there anything else I can check to try and troubleshoot this ?
    The customer has no remote access at the moment, and assures me that it
    was working.  I am told that the connection is made and the remote
    system logs in.
    
    Is there a log file created on the PC, by using the
    Mtraceoptions=ptrace parametre ?
    
    All help will be gratefully received.
    
    Ivan.
T.RTitleUserPersonal
Name		DateLines
2232.1Getting a log on the PC side for tlremote sessionsXANADU::FLANAGANTue Jun 03 1997 15:1331
    Ivan,
    
      The MtraceOptions=PTRACE (note: upper case) in the [XTI Transports]
    section of win.ini along with setting the cfclogoptions=newlog log in
    the [TeamLinks] section of office.ini should get you a log on the pc.
    
      It sounds like the broker is not seeing anything since otherwise you
    would at least get error messages.  Would you please post the resulting
    cfcdebug.log since it should show an error if it could not establish a
    connection with the broker.  The tlnk$remote_evl.log might be pretty
    long if you don't override the timeout (e.g.
    
      $ define tlnk$remote_timeout 60
    
    sets the timeout to one hour.  The default is one week.  But if you
    can post the nonrepetitive portions of the one associated with the
    *same* cfcdebug.log it would help.
    
      As a test that the PC can communicate with the OpenVMS system, can
    you use a terminal emulator to log into the pc and verify you can
    send/receive characters ok.  e.g. write sys$output "abcdeFGHIJKL"
    
      You should also be able to start the broker by doing a
    $ run sys$system:tlnk$remote.exe
    
    Note that you can only terminate this broker this way by typing six
    Control-X's at it.
    
    / Peter
2232.2CFCDEBUG and more infoKERNEL::BURDENIThu Jun 05 1997 13:2629
    
    Thanks, I have asked hime to try your suggestions.
    
    The interactive run of sys$system:tlnk$remote.exe. worked without
    error.  Though the PTRACE option produced the following CFCDEBUG.LOG
    
        TLCOMMON: Transparent mode: Device = N, App = Y
        XTIMOBL: zshhdr" 4 ZRQINIT 0
        XTIMOBL: Received: TIMEOUT
        XTIMOBL: No response to ZRQINIT
        XTIMOBL: Cannot exchange INIT with server
        ERROR 458: File cabinet service is not available.
        XTIMOBL: zshhdr" 4 ZRQINIT 0
        XTIMOBL: Received: TIMEOUT
        XTIMOBL: No response to ZRQINIT
        XTIMOBL: Cannot exchange INIT with server
        ERROR 458: File cabinet service is not available
        Resource open cancelled.
    
    This is it. Sounds like it is a server problem again.  But they say the
    script connects OK, and they see the $ prompt at some point.
    
    The Server log, they say, has no useful info in, but I am going to
    ask for them to retry this.
    
    Hope this helps
    Many Thanks
    Ivan.