| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 2229.1 | | MANANA::PRINCIPIO | | Mon Jun 02 1997 13:47 | 31 |
|
> Customer had been using TeamLinks 3.0 EFT1 in a client server type
> installation. He then upgraded to EFT2 and had some of the XTI*.*
> files were not updated on the server. He would get a message that
> he could not copy XTI????.DLL to the server. To get around this
> I finally had him delete all the XTI*.* files on the server copy
> and redo the server installation.
What was the exact error that he got during the install? When he
deleted the XTI files on the server install and reinstalled were the
XTI files there then? Did he still receive errors?
> Now, when he starts EFT 2 of 3.0 he is getting an error complaining
> about a dll but he did not know which dll.
I'm assuming this is the shared client copy? Does he have the exact
error? Does infoman even startup?
> Another question he has is during the server installation it asks
> if you want to update the files on the Windows client. He wants to
> know why it asks this question at this time since he is doing a
> server installation?
The question during the install is whether you want to update any Windows
file if Windows is shared. It does not update any files on any of the
clients during a shared network install.
....helen
|
| 2229.2 | More Information from customer | 34071::ANDRES_B | | Wed Jun 04 1997 12:52 | 27 |
| Helen,
The error message Abbott Labs is getting when starting TL 3.0 EFT2
is a dialog box with a blank title bar.
The message is
Program Error:
Your program is making an invalid dynamic link call to a dll file.
However, this customer is running TL 2.7 ECO2 and TL 3.0 EFT2 on
the same PC. He is simply renaming .ini files with a batch job
to change between versions. I did explain that the problem is
probably one of the .dll files in the WINDOWS or WINDOWS\SYSTEM
area that are not compatible between versions. After he does get
the error he had to use CRTL ALT DEL to restart the PC.
Now for the installation comment from the customer. I have not
noticed this myself but I also have not watched this closely.
He claims that during the installation of the server copy when
the files for Windows and windows\system are being copied it
gives a destination of C:. Have you ever noticed what the
drive letter says?
Beth Andres
|
| 2229.3 | | XANADU::PRINCIPIO | | Wed Jun 04 1997 14:38 | 27 |
|
> However, this customer is running TL 2.7 ECO2 and TL 3.0 EFT2 on
> the same PC. He is simply renaming .ini files with a batch job
> to change between versions. I did explain that the problem is
> probably one of the .dll files in the WINDOWS or WINDOWS\SYSTEM
> area that are not compatible between versions. After he does get
> the error he had to use CRTL ALT DEL to restart the PC.
Running two different versions on the same machine is just not supported.
As you noted there are files installed in the windows and/or windows\system
directory and who knows how his 3.0 ini file got created.
> Now for the installation comment from the customer. I have not
> noticed this myself but I also have not watched this closely.
> He claims that during the installation of the server copy when
> the files for Windows and windows\system are being copied it
> gives a destination of C:. Have you ever noticed what the
> drive letter says?
If he did the shared install on a PC and clicked yes to the question that
said to update the windows\system files then I would imagine that it did
update the windows\system files on that PC. However, if you say no to that
question (which it sounds like he should have - you only really want to
update the windows\system files if they are being shared as well) the files
will go into the TEAMLINK\SETUP area of the shared installation.
.....helen
|