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Conference abbott::teamlinks_windows

Title:TeamLinks for Windows
Notice:Kit and ECO locations: See replies to note 8.o note 8.
Moderator:ORION::chayna.zko.dec.com::tamara::eppesAN
Created:Mon Aug 28 1995
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2238
Total number of notes:9650

2073.0. "2.7 cannot connect to ALL-IN-1" by STP01::VOINOV () Wed Mar 19 1997 09:49

Hello, 

I think, I need help... Yesterday my Teamlinks 2.7SSB/Win95 died.

The last thing I tried to perform was:
Reading night mail I minimized ReadMessage window,
created new folder from Main menu, maximized ReadMessage again and
moved the message to this new folder. Then I'd been waiting for
the result about 10 minutes without success and had to stop 
Teamlinks Information Manager.
Since that moment any attempts to start Teamlinks on my PC failed,
it just hangs after "Work on line" and "Password" windows appeared.
Teamlinks Conferencing hangs on Start window and, if I kill the process,
Stack overflow message will appear.

My VMS account is O.K., ALLIN1 works fine, but the last mail
I've read from Teamlinks, was still in INBOX, and it's status was not
changed to READ after reading it from ALLIN1 several times.
DELETE was powerful enough to move it to WASTEBASKET...

So, VMS server with ALLIN1 was rebooted - no progress.
On Win95 side:
1. Teamlinks protocol changed from PATHWORKS Decnet to TCP/IP,
   and back to Decnet.
2. Teamlinks reinstalled over old files and to the new directory.
3. PATHWORKS for Windows95 reinstalled.
4. No software had been added during last month.

My collegues are still able to use Teamlinks to connect to ALLIN1!
Help, please...  

Regards,
Vladimir. 
T.RTitleUserPersonal
Name
DateLines
2073.1Beats me...TAMARA::redear.zko.dec.com::tamara::cummingsJerry Cummings, TeamLinksWed Mar 19 1997 10:552
Perhaps a log file with tracing enabled would
give us a clue?
2073.2remote drawer in your config?TROOA::MSCHNEIDER[email protected]Wed Mar 19 1997 22:2024
    Do you have a remote drawer in your configuration?  I ask this because
    I have had problems starting TeamLinks 2.7 yesterday (my VT connection
    to A1 works fine).  It starts and the hourglass appears when I would
    expect the drawers to appear.
    
    I traced the problem to the fact that the Reading England drawer I have
    configured is not reachable.  When I try to select that drawer in VT
    mode I get no response ... no timeout, no indication of an error.  Only
    a Ctrl-Y gets me out of this.
    
    It gets better ... because I had the MAPI interface installed with my
    Exchange client, it too hung at startup because it could not reach the
    remote drawer ... again no timeout (it let it sit for an hour) or error
    message.  Remove the ALL-IN-1 MAPI interface at least lets me now use
    my Exchange client successfully against the Exchange server
    
    I can't believe that there is no timeout on this incorporated into the
    product.  We've had numerous people with the Reading drawer configured
    all of whom can't access ALL-IN-1 via TeamLinks.  Also as an end-user I
    have not discovered any way to to delete the drawer without the Reading
    ALL-IN-1 server being active.
    
    So I'm hosed until the Sys Admin folks can hack my drawer profile or
    whatever.
2073.3Wasn't this problem supposed to be fixed?XANADU::usr316.zko.dec.com::TAMARA::STJEANBob St.JeanWed Mar 19 1997 23:235
I was under the impression that this was fixed in either TL 2.7 or
the ALL-IN-1 FC Server.  Perhaps someone from either TL or ALL-IN-1
who's knowledgible about this can comment.

Bob
2073.4AIMTEC::ZANIEWSKI_DTaking bids on Andrew's Alphatraz cellThu Mar 20 1997 16:054
        I think this is one of the features that requires ALL-IN-1 v3.2.
        I no longer suffer from this problem.
        
        Dave Zaniewski
2073.5XANADU::cascobay.zko.dec.com::TAMARA::STJEANBob St.JeanThu Mar 20 1997 17:444
So I guess the question now is what version of ALL-IN-1, or what
verson of the FC Server, is running in Reading?

Bob
2073.6not Readings fault ....TROOA::MSCHNEIDER[email protected]Thu Mar 20 1997 22:086
    How can the Reading Server be the problem with respect to versions if
    it is down?  I suspect it has more to do with the ALL-IN-1 server that
    I connect to here locally.  It definitely is NOT at 3.2 and never will
    be given the migration to Exchange.
    
    Anyway this is a major pain.....
2073.7How to delete?STP01::VOINOVFri Mar 21 1997 01:515
Re. 2073.2 - Yes, I have DECPRODINFO remote drawer, I am not sure
where it is located, but it seems the problem is there.
How to delete it from my Teamlinks?

Vladimir. 
2073.8Thanks, it works nowSTP01::STPVNV::stp01::voinovVladimir Voinov, MCS RussiaFri Mar 21 1997 04:033
Thanks, I've fixed it, ALLIN1 manuals were on the shelf.

Vladimir
2073.9Just another thing to confound internal users of DEC messaging products.XANADU::cascobay.zko.dec.com::TAMARA::STJEANBob St.JeanTue Mar 25 1997 09:5816
RE: .6

Oops!  I guess I didn't stop to think that the local server is the 
important one to be at version 3.2 for this feature to work.  

To bad this company won't even install upgrades to it's own software.
This is a problem that was fixed and you cannot get the benefit 
of the fix.  All you get instead is frustration in trying to get
your work done.  I would push back hard on whoever is responsible
for that ALL-IN-1 server in order to get it updated.

RE: .8

Anyway, Vladimir, I'm glad you were able to work around it.


2073.10frozen in time.....TROOA::MSCHNEIDER[email protected]Tue Mar 25 1997 19:2917
    You're hopeful in assuming that we run current products and have any
    motivation to do so.
    
    It took many years for our OA cluster to get to V3.0 and then V3.1....
    I think support for V2.x was being withdrawn which forced our MIS folks
    into upgrading. Of course in the meantime we got rid of virtually all
    the people who knew ALL-IN-1.  I'm not even sure if we ever moved beyond
    VMS 5.5-2 and now the writing is on the wall for our cluster so V3.2 is
    never going to make it to our VAX 65xx cluster which I suspect is also
    still running PATHWORKS for VMS V4.2-1.
    
    Well at least the availability is high, something that can't yet be
    said of its successor.  I'm starting to get used to starting the
    Exchange Client and going for coffee waiting for the startup to
    complete.
    
    ;^)