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Conference abbott::teamlinks_windows

Title:TeamLinks for Windows
Notice:Kit and ECO locations: See replies to note 8.o note 8.
Moderator:ORION::chayna.zko.dec.com::tamara::eppesAN
Created:Mon Aug 28 1995
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2238
Total number of notes:9650

2062.0. "Teamlink and Cisco Remote Plus" by MLNORO::MALACRIDA () Fri Mar 14 1997 05:42

    
    Customer is setting up an environment where mobile users (WIN95 italian
    version + TL 2.7 english version) connect to a central Mailworks server 
    (VAX/VMS).
    
    Cisco has furnished both the central router and the IP stack on the
    client (Cisco Remote Plus version 2.0): connection is actually done 
    using PPP.
    
    The problem is that the client can't connect to the server.
    What the customer report is:
    
    - an error window message pop up saying 
    
      X400MAIL an error occurred 
      to continue click on ignore to save the job in a new file 
    
      1) if IGNORE is choosed the answer is:
    
         user name or password is invalid on the server 
      
      2) if CLOSE is choosed the answer is: 
    
         X400MAIL has caused a general protection error in module
         CONNECT.EXE 
    
      Note: both messages 1) and 2) have been translated from italian
       
    
    Question are:
    
    1) has someone had a similar problem using the above mentioned IP stack?
       (and hopefully solved it)
    
    2) if not, what could be the cause of this malfunctioning and how can
       it be tracked down 
    
    Thanks, 
    
    giovanni
T.RTitleUserPersonal
Name		DateLines
2062.1Can you run other apps via PPP?TAMARA::FLANAGANFri Mar 14 1997 09:3410
    Hi Giovanni,
    
       The first question is can they use TCP/IP (via PPP) in another application
    such as telnet?  I.e. can you establish a TCP/IP link via PPP and run
    other applications such a telnet or a webbrowser?
    
       If you can run other applications using PPP and not TeamLinks then
    would you please post the cfcdebug.log file?  Thanks.
    
     / Peter
2062.2DLL/EXE name conflict?NETRIX::"[email protected]"Bob St.JeanFri Mar 14 1997 12:159
Hi,

The CONNECT.EXE might be the problem.  TeamLinks has a CONNECT.DLL 
which is located in the \Windows\System directory.  Check to see
if the Cisco TCP/IP package also has a DLL or EXE named CONNECT.

Bob

[Posted by WWW Notes gateway]
2062.3thanks for now... i'll get the infosMLNORO::MALACRIDAMon Mar 17 1997 04:108
    rep .1 and .2
    
    Ok, i'll get the log and check if connect.exe has something to do 
    with Teamlinks not beeing able to connect to the server.
    
    Thanks,
    
    giovanni
2062.4more infos on this subjectMLNORO::MALACRIDAThu Mar 20 1997 04:1439
    
    I've got some more infos on this subject:
    
    0) ping, telnet and other application works 
    
    1) the same Cisco stack when used over a LAN does allows Teamlinks
       to connect to the server
    
    2) Cisco software does use a CONNECT.EXE which is NOT located under 
       \windows\system
    
    3) when CFCLOGOPTIONS is used (with CONNECT and TRACE options) the
       resulting debug file is ... empty 
    
    The stack produced by X400MAIL is the following:
    

     X400MAIL caused a general protection error
     in module CONNECT.EXE in 0006:000026d2.
     Registers:
     EAX=43a76b0a CS=3717 EIP=000026d2 EFLGS=00000203  
     EBX=000020a6 SS=2cd7 ESP=00006ae0 EBP=00006ae2
     ECX=00000000 DS=3e47 ESI=00001409 FS=0000
     EDX=00003d5a ES=506f EDI=00006bad GS=0000
     Byte at address CS:EIP:
     8e d8 33 c0 8d 66 fe 1f 5d 4d cb 90 8c d8 90 45 
     stack image:
     6bbf3e47 3d570217 00000000 00000000 6c1a0000 6b4c2cd7 6b0a2cd7 00002cd7 
     08280000 6ce43e47 31410001 4c49414d 00004346 00000000 00000000 00000000 
    
    
     Is unclear to me if this stack is from a Teamlink image or if it is
     from the CONNECT.EXE image in Cisco software. By the way, the customer
     is telling me that CONNECT.EXE is a sort of "interface" between the 
     application and the underlaying communication software.
    
     Any help really appreciated.
    
    giovanni
2062.5If Cisco has a CONNECT.EXE then would clash with the TL CONNECT.DLL.XANADU::cascobay.zko.dec.com::TAMARA::STJEANBob St.JeanThu Mar 20 1997 10:3812
Giovanni,

If this Cisco CONNECT.EXE is running when TL INFOMAN starts, then
Windows will not load the TL CONNECT.DLL.  Windows will make TL
use the CONNECT.EXE that's already loaded, instead of the CONNECT.DLL
TL really needs.  It would not work, because these 2 CONNECT files are
from different companies have different purposes.  It's a name clash.

Perhaps the products cannot be used together.

Bob
2062.6could be ... but it works over a LANMLNORO::MALACRIDAThu Mar 20 1997 11:4819
    Bob,
    
       your answer does make sense, but it doesn't explain the fact that 
    Teamlinks is able to connect to the server when, instead of the dial-up
    connection, a LAN connection is used.
    As far as I could understand from the customer, CONNECT.EXE from Cisco
    is used in both cases (I'll double check it, but I'm quite sure of
    that).
    
    Anyway, from your last phrase, I take that if the problem is really 
    a name clash, there is no possible workaround.
    
    Thanks,
    
    giovanni
2062.7XANADU::cascobay.zko.dec.com::TAMARA::STJEANBob St.JeanThu Mar 20 1997 17:419
It's possible that the Cisco CONNECT.EXE is only used during a
dialup connection.  Or that it doesn't have to run all the time
in a LAN situation.  I don't know.  I'm only guessing.

Maybe the customer can get someone from Cisco to explain when/how 
it's used and perhaps suggest a work-around.

Bob