| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 2047.1 | Sounds like the customer ignored a message box. | MANANA::HOVEY | | Wed Mar 12 1997 10:06 | 23 |
| > Are we going to post all problems with eft 3.0 here?
>
My opinion is that separate notes are better.
>
> Here's one. Windows 95, TeamLinks V2.7 upgrade to eft v3, Exchange
> client V4.0. After installing could not read any attachments,
> no viewer found for WPSPlus, Word, whatever. Reinstalled all
> converters and viewers. (a couple of times) no good.
> Had a look at TLCVTVU.INI and it appeared to have been updated/replaced
> by the install but it had NumConverters=0
>
> We eventually replaced the file from another eft v3 install and
> were able to read attachments...
>
There are some special hooks in install for T3.0 EFT1 to try and catch this
problem. Did the user ignore the message box which tells them there is a
sometime wrong with tlcvtvu.ini and to please send in the .old file?
If you ignore this an install again... the .old file gets blown away.
The work-around is to delete tlcvtvu.ini and install again; but don't do
that until you send in the bad one so I can track down this bug.
|
| 2047.2 | | ORION::chayna.zko.dec.com::manana::eppes | Nina Eppes | Wed Mar 12 1997 16:29 | 4 |
| Moderator note: I moved .0 and .1 from topic 2039. Separate V3 field test
problems should go in separate topics. Thanks.
- Nina
|
| 2047.3 | tlcvtvu on the way | GIDDAY::BACOT | | Sun Mar 16 1997 18:42 | 11 |
|
The user didn't get a message box telling them anything was wrong
and I believe we still have the .old file so we'll send it in.
We renamed the tlcvtvu.ini but the new one was set to NumConverters=0
that's why we copied one from a good T3.0 EFT1 install.
angela
|
| 2047.4 | Also need a dir of the cvtvu directory | MANANA::HOVEY | | Mon Mar 17 1997 10:13 | 8 |
| OK, please include a directory listing of the cvtvu directory.
The .old file will only be useful if it was saved after the first install
failed. They must have tried to run the install again at some point, this
would leave a backup copy of the broken cvtvu.ini rather than the one which
was working with tl2.7.
|