| Title: | MailWorks for OpenVMS |
| Notice: | kit info notes 3-6; policies note 2; reporting bugs note 7 |
| Moderator: | KOALA::LAVASH |
| Created: | Wed Jul 28 1993 |
| Last Modified: | Mon Jun 02 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 1583 |
| Total number of notes: | 6814 |
At the current site where I am working, I have run into the following situation several times during the past week. The help desk received numerous calls from Teamlinks user complaining that they only had the hour glass on the screen while in teamlinks. Upon investigating, I found the A1MAIL$CONNECT process was consuming 95% of the CPU and was generating thousands of Buffered I/Os. Each time the problem seemed to correct itself, but the helpdesk is overwhelmed with user complaints. We're not running the latest Mailworks (1.3a-2). Would going to the ECO-3 Help? Is there anything I can do to prevent this from happening. Thanx in advance, Ken
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 1554.1 | KOALA::LAVASH | Wed Mar 12 1997 10:04 | 19 | ||
The following is in the release notes for V1.3A-3, this may help.
-diana
o The buffered IO rate may be effected because of a fix to
properly handle a full buffer situation when sending data
to a PC over TCP/IP. If there is a very high buffered IO
rate, the send and receive quotas should be increased for
TCP/IP. The following command can be used to check the send
and receive quota for UCX:
$ UCX SHOW DEV/PORT=6161 /FULL
The send and receive quotas can be set system-wide by using
the following command for UCX:
$ UCX SET PROTOCOL TCP /QUOTA=(SEND:xxxxx,RECEIVE:xxxxx)
Please refer to the appropriate TCP/IP documentation for
further details about setting the send and receive quotas.
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| 1554.2 | Thanx for the Quick Response | KYOSS1::POLAKOWSKI | One of Us is Over 40 | Wed Mar 12 1997 10:42 | 7 |
Much Thanx for the response. I'm not sure how to do this
for Multinet, but I'll check it out.
Ken
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| 1554.3 | KOALA::BRIGGS | Wed Mar 12 1997 11:03 | 10 | ||
There is also an ICF patch that has been released by the folks
in Reading (who now support the product) that will fix this problem. You
will need to contact them to see what the appropriate patch is. I believe
the contact person is Arfon Rees (IOSG::REESA)
-rob
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| 1554.4 | Thanx | KYOSS1::POLAKOWSKI | One of Us is Over 40 | Fri Mar 14 1997 07:26 | 12 |
Thanx for the reply about the patch. I spoke with Cisco
regarding changing the send/receive quotas and the best
that we could come with was that we could change the
TCP window size. Unfortunately, this would mean a
change to some parameters in the Multinet Kernel
and we would not be supported if we modified these
parameters. We'll pursue the patch.
Ken
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