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Conference abbott::mailworks-unix

Title:Mailworks-unix
Notice:V2.0.4 now available -- see Note 4.375
Moderator:TAMARA::NEUMAN::Neumann
Created:Wed Jun 02 1993
Last Modified:Tue Jun 03 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1384
Total number of notes:5851

1379.0. "restart after remote MTA fails" by WOTVAX::HILLIS () Wed May 21 1997 04:44

    Hi, and thanks in advance 
    
    Mailworks 2.0-4 
    
    We had a situation where a number of mailworks servers conencting to a
    remote Mailbus 400 MTA, stopped looking for inbound X.400 mail, after
    the remote MTA machine had been unavailable for an approx an hour, but
    subsequently became available again.
    
    The usr partition had not filled up on any of the mailworks machines,
    and there didn't appear to be anything in the logfiles. 
    
    The mailworks servers did continue to send X.400 mail, however it just
    built up in the MTA .
    
    To resolve this we stopped and started the mailworks servers with a
    S91Mailworks stop and then start, this then causes file cab errors on
    the teamlinks clients, and hence extra annoynance for the users.
    
    My questions are then
    
    1. Is there anything to try in the Mailworksrc file to help with this
    situation ?
    
    2. If this situation arises again, could we just stop and restart the
    X488grecv process, and hence eliminate the filecab errors for the users
    ? I ask this because the users as a I said could still send mail and
    browse their mail drawer o.k.
    
    Thanks again
    Andy Hillis
    
    
T.RTitleUserPersonal
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1379.1Some more questionsTAMARA::NEUMAN::NeumannStan NeumannFri May 23 1997 12:1316
First of all, it is safe to stop and restart x488grecv
while the system is running, and as you guessed, that
would be a *lot* less disruptive to connected users.

We did have a problem with the process re-establishing 
its connection to the MTA, but we thought that we had
fixed it with ECO4.

In the /var/mta/mta_api_server_address file, do you
have LOCAL set as the configuration?

Are there any entries in the /var/opt/DMW/logs/x488glog
file around this time?  If so, can you post an extract of
those entries?

-Stan
1379.2happened againWOTVAX::HILLISFri May 23 1997 18:0122
    Stan
    
    Thanks for the reply.
    
    This problem happened again yesterday (thurs), again for no apparent
    reason. We stopped and started the X488grecv process to carry on. Again
    there  was nothing relevant in the x488glog. I did notice on the
    servers that failed, that the process state for X488grecv was IW. I
    tried to wake the process with a signal but had to kill -9, and then
    restart.
    
    For this occurence by the way, the MTA did not go away at any stage.
    The entry in mta_api_server_address is TCP on all remote servers.
    
    When this problem occurs, it seems to effect all the rmeote servers at
    the smae time, which leads me to think its aproblem at the MTA end,
    however I can see no cause for this on that machine, everything looks
    normal.
    
    
    Thanks again for your help
    Andy
1379.3Any ideas?KERNEL::16.182.96.116::houldingjThu May 29 1997 04:317
Hi

Has anyone any ideas on how to progress on this one? 

Cheers

Jill