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| Title: | TeamRoute Conference |
| Notice: | Kits: VMS/VT V1.0 - 271, ALL-IN-1 V1.3A - 810 |
| Moderator: | GALVIA::JFEGAN |
|
| Created: | Fri Jun 01 1990 |
| Last Modified: | Tue Jun 03 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 825 |
| Total number of notes: | 3413 |
819.0. "installation failure teamroute V1.0" by KERNEL::ANDERSONL () Mon Jan 27 1997 07:23
I have a customer with the following installation failure - any
help/suggestions would be greatly appreciated
%TMR-I-POSTINST, Performing post installation tasks...
%TMR-I-RESTARTMAILSRVS, Stopping and restarting all ALL-IN-1 MAIL Servers on thi
s node...
%TMR-I-TMRSTART, Executing TeamRoute startup procedure...
Starting TeamRoute...
%TMR-I-SACONFIG, Configuring a TeamRoute Service Agent (SA1) for this node...
%TMR-E-SACONFIGERR, Error encountered while configuring TeamRoute Service Agents
for this node
-TMR-E-SACONFIGERR, More information follows...
* * * * * * * * * * * * * * * * * * * * * * * * * * *
TeamRoute Management Utility - V1.0-000
%TMRMAN-E-S_ERRINIMAN, error occurred while initializing one of the management m
odes
%MUAS-E-SVRUNAACC, Server unable to accept calls at present
%CLI-W-IVQUAL, unrecognized qualifier - check validity, spelling, and placement
\NOSEND\
Thanks
Lynn
Full Installation log file:
$ @sys$update:vmsinstal tmr010 $1$DKA300:[KITS.tmr010] options n
OpenVMS VAX Software Product Installation Procedure V6.2 It is 26-JAN-1997 at 1
5:11. Enter a question mark (?) at any time for help.
%VMSINSTAL-W-ACTIVE, The following processes are still active:
MUAS$SERVER_000
Bernard
MRLIST_142000AF
Steve Elvidge
BATCH_498
OPERATOR
MRLOGGER
MR$T_N_1
DDS$055_i1
DDS$055_lt2
MRG$GATEWAY
DDS$055_lt1
DDS$LSTN_055_1
MRLIST_14010009
BATCH_156
A1MAIL$CONNECT
A1MAIL$PRINT
A1M$DI_141F0026
A1M$DI_141F0028
A1M$DI_141F002A
A1M$DI_141F002C
* Do you want to continue anyway [NO]? y
* Are you satisfied with the backup of your system disk [YES]?
The following products will be processed:
TMR V1.0
Beginning installation of TMR V1.0 at 15:11
%VMSINSTAL-I-RESTORE, Restoring product save set A ...
Release notes included with this kit are always copied to SYS$HELP.
Additional Release Notes Options:
1. Display release notes
2. Print release notes
3. Both 1 and 2
4. None of the above
* Select option [2]: 4
* Do you want to continue the installation [NO]? y
%VMSINSTAL-I-RELMOVED, Product's release notes have been moved to SYS$HELP.
* * * * * * * * * * * * * * * * * * * * * * * * * * *
TMR V1.0
Kit Installation Procedure
Copyright 1992, Digital Equipment Corporation
REQUIREMENTS:
1) VAX/VMS V5.4 or later
2) ALL-IN-1 MAIL V1.1-C or later
3) LMF V1.1 is required if Personal Use licensing is to be used
4) A TeamRoute license must be loaded before attempting the installation
5) The account from which you are performing the installation must be
a registered ALL-IN-1 MAIL subscriber
6) An ALL-IN-1 MAIL Server must be currently running on your system
7) Any TeamRoute Service Agents currently running from a previous
installation will be shutdown by this installation
8) A Rights Database (SYS$SYSTEM:RIGHTSLIST.DAT) must exist
* * * * * * * * * * * * * * * * * * * * * * * * * * *
* Do you wish to continue with the installation [NO]? y
Product: TMRVMS
Producer: DEC
Version: 1.0
Release Date: 01-JUL-1992
* Does this product have an authorization key registered and loaded? y
This kit contains an Installation Verification Procedure (IVP) to
verify the correct installation of TeamRoute. It can be run prior
to the conclusion of this procedure by answering "YES" to the IVP prompt
or invoked after the installation as follows:
@SYS$TEST:TMR$IVP
* Do you want to run the IVP after the installation [YES]? y
* Do you want to purge files replaced by this installation [YES]?
%TMR-I-NEWINSTALL, This is a new installation of TMR V1.0
* Enter the device name for the TeamRoute Library: sys$sysdevice
%TMR-I-EXISTS, TMR$SERVICE account already exists
The TMR$SERVICE account already exists but its device is not known.
The user authorization record for the TMR$SERVICE account will now
be displayed.
Username: TMR$SERVICE Owner: TeamRoute Services
Account: UIC: [500,100] ([TMR$SERVICE])
CLI: DCL Tables: DCLTABLES
Default: USERPACK:[TMR$SERVICE]
LGICMD: USERPACK:[TMR$SERVICE]LOGIN.COM
Flags:
Primary days: Mon Tue Wed Thu Fri
Secondary days: Sat Sun
No access restrictions
Expiration: (none) Pwdminimum: 6 Login Fails: 0
Pwdlifetime: 90 00:00 Pwdchange: 11-MAY-1995 21:08
Last Login: (none) (interactive), 12-MAY-1995 16:04 (non-interactive)
Maxjobs: 0 Fillm: 300 Bytlm: 100000
Maxacctjobs: 0 Shrfillm: 0 Pbytlm: 0
Maxdetach: 0 BIOlm: 250 JTquota: 1024
Prclm: 2 DIOlm: 250 WSdef: 1024
Prio: 4 ASTlm: 250 WSquo: 4650
Queprio: 0 TQElm: 200 WSextent: 9300
CPU: (none) Enqlm: 500 Pgflquo: 20480
Authorized Privileges:
NETMBX TMPMBX
Default Privileges:
NETMBX TMPMBX
* Enter the default device for the TMR$SERVICE account: sys$sysdevice
%TMR-I-CHKDSKQUO, Checking if disk quotas enabled on device SYS$SYSDEVICE:...
%TMR-I-NODSKQUO, Disk quotas not enabled - installation is continuing...
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$SERVICE].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$SERVICE.LOGS].
%VMSINSTAL-I-ACCOUNT, This installation updates an ACCOUNT named TMR$SERVICE.
%UAF-I-MDFYMSG, user record(s) updated
%VMSINSTAL-I-ACCOUNT, This installation updates an ACCOUNT named TMR$SERVICE.
%UAF-I-MDFYMSG, user record(s) updated
%VMSINSTAL-I-ACCOUNT, This installation updates an ACCOUNT named TMR$SERVICE.
%UAF-I-MDFYMSG, user record(s) updated
%VMSINSTAL-I-RESTORE, Restoring product save set B ...
%VMSINSTAL-I-RESTORE, Restoring product save set C ...
* * * * * * * * * * * * * * * * * * * * * * * * * * *
This is the end of the questions that are asked by this
installation. The rest of the installation will take about
20 to 30 minutes.
Upon completion of this installation, please follow the
instructions given during the Post Installation phase.
* * * * * * * * * * * * * * * * * * * * * * * * * * *
%TMR-I-INSTALL_TMRSA, Installing the TeamRoute Service Agent...
%TMR-I-MOVEFILES, Moving files into SYS$SYSDEVICE:[TMR$SERVICE]...
%TMR-I-A1MAILREG, Registering the TeamRoute Service Agent account with ALL-IN-1
MAIL...
%TMR-I-INSTALL_TMRMAN, Installing TMRMAN: TeamRoute System Management...
%TMR-I-INSTALL_TMREXT, Installing TeamRoute extensions to the ALL-IN-1 MAIL Serv
er...
%TMR-I-CRETMRLIB, Creating TeamRoute Library directories...
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.SCRATCH].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.TEMPLATES].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.ENGLISH].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.APPLICATIONS].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.GERMAN].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.DANISH].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.SPANISH].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.FRENCH].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.ITALIAN].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.DUTCH].
%VMSINSTAL-I-SYSDIR, This product creates system disk directory SYS$SYSDEVICE:[
TMR$LIBRARY.SWEDISH].
%TMR-I-EDITSTARTUP, Editing the TeamRoute Startup command file...
%VMSINSTAL-I-SYSDIR, This product creates system disk directory VMI$ROOT:[SYSTE
ST.TMR].
%TMR-I-INSTALL_TMRVTCLT, Installing the TeamRoute for Video Terminals Client...
%VMSINSTAL-I-MOVEFILES, Files will now be moved to their target directories...
%TMR-I-POSTINST, Performing post installation tasks...
%TMR-I-RESTARTMAILSRVS, Stopping and restarting all ALL-IN-1 MAIL Servers on thi
s node...
%TMR-I-TMRSTART, Executing TeamRoute startup procedure...
Starting TeamRoute...
%TMR-I-SACONFIG, Configuring a TeamRoute Service Agent (SA1) for this node...
%TMR-E-SACONFIGERR, Error encountered while configuring TeamRoute Service Agents
for this node
-TMR-E-SACONFIGERR, More information follows...
* * * * * * * * * * * * * * * * * * * * * * * * * * *
TeamRoute Management Utility - V1.0-000
%TMRMAN-E-S_ERRINIMAN, error occurred while initializing one of the management m
odes
%MUAS-E-SVRUNAACC, Server unable to accept calls at present
%CLI-W-IVQUAL, unrecognized qualifier - check validity, spelling, and placement
\NOSEND\
TeamRoute Management Utility - V1.0-000
Attributes for: SA1 Sun Jan 26 15:13:16 1997
TeamRoute Version: V1.0-000
--------------------------------------------------------------------------------
Autorestart Count: None
Completion Code: 0
Counters Filled: False
Created by: SYSTEM
Creation date: Sun Jan 26 15:13:15 1997
Error count: None
Error Log File: None
Inbox Count: None
InterPersonal Mail Count: None
Maximum Autorestarts: 25
Node: GCSCHM
Retry Count: None
Revised Time: Sun Jan 26 15:13:15 1997
Session Id: 00000000
Start Log File: None
Start Time: None
State: Enabled
Trace Logging: Enabled
Transaction Log File: None
%TMRMAN-E-S_ERRINIMAN, error occurred while initializing one of the management m
odes
%MUAS-E-SVRUNAACC, Server unable to accept calls at present
%TMRMAN-E-S_ERRSETSHO, error occurred setting or showing state or attributes
%TMR-E-S_INVMGMT_HANDL, invalid management handle
* * * * * * * * * * * * * * * * * * * * * * * * * * *
Starting TeamRoute...
Starting the Installation Verification Procedure for TeamRoute for VMS V1.0
Starting the IVP for TeamRoute for VMS Services
To run the TeamRoute for VMS Services IVP, an ALL-IN-1 MAIL Server must be runni
ng on this node.
Checking for ALL-IN-1 MAIL Server...
Starting a special IVP Service Agent...
IVP Service Agent has started
Submitting a test message to the TeamRoute Service Agent...
Unable to submit test message
IVP cleanup in progress...
Stopping the special IVP Service Agent...
IVP Service Agent is stopping
The TeamRoute for VMS Services IVP has failed
The TeamRoute for VMS Installation Verification Procedure has failed
Installation of TMR V1.0 completed at 15:14
VMSINSTAL procedure done at 15:14
********************************************************************************
SYSTEM SERIAL NUMBER: AY60724768
SYSTEM TYPE: 3196
********************************************************************************
| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 819.1 | help!..... | KERNEL::ANDERSONL | | Tue Jan 28 1997 09:30 | 7 |
| does anyone have any ideas on this - would this be better posted in the
mailworks conference as it seems to be mailworks that's causing the
problem?
thanks
Lynn
|
| 819.2 | Been there, done that | GALVIA::JFEGAN | Joe Fegan@ilo | Tue Jan 28 1997 09:55 | 10 |
| I have already posted a question in the Mailworks conference to ask
what the likely causes of the error %MUAS-E-SVRUNAACC are. It is, as
you pointed out, coming from the MailWorks server rather than TeamRoute
itself.
What version of MailWorks are they using? Is MailWorks itself working
from the DCL prompt? It may be something to do with the restart of the
mail servers. I won't really know until I get some more feedback.
Joe.
|
| 819.3 | | KERNEL::ANDERSONL | | Wed Jan 29 1997 07:00 | 9 |
| Hi Joe,
thanks for the response.
The customer says mailworks was fine until he did the installation.
After it failed he had to restart mailworks as teamlinks users could no
longer connect (although all the mailworks processes were present)
Lynn
|
| 819.4 | if at first you don't succeed... | GALVIA::JFEGAN | Joe Fegan@ilo | Wed Jan 29 1997 11:51 | 11 |
| Lynn,
The problem seems to be that the MailWorks server didn't restart properly
during the installation. Why this would happen I don't know so I'm not
going to be able to reproduce it.
I know it's obvious, but have they tried the installation again since the
manual restart of MailWorks? It may be that this will have sorted out the
problem. What kind of machine are they using? and what version of MailWorks?
Joe.
|
| 819.5 | IVP failing | MARVEL::ANDERSONL | | Wed Feb 05 1997 04:34 | 77 |
| Well we've retried the installation and it worked - almost!...
the customer had a check_node procedure running that meant mailworks
was slow to start. However we still have a problem in that the IVP now
fails with the following error, (installation log file follows):
Starting the Installation Verification Procedure for TeamRoute for VMS
V1.0
Starting the IVP for TeamRoute for VMS Services
To run the TeamRoute for VMS Services IVP, an ALL-IN-1 MAIL Server must
be running on this node.
Checking for ALL-IN-1 MAIL Server...
Starting a special IVP Service Agent...
IVP Service Agent has started
Submitting a test message to the TeamRoute Service Agent...
Checking for Service Agent acknowlegement...
Checking for Service Agent acknowlegement...
IVP cleanup in progress...
Stopping the special IVP Service Agent...
IVP Service Agent is stopping
The TeamRoute for VMS Services IVP completed successfully
Starting the IVP for TeamRoute for VMS VT Client
To run the TeamRoute for VMS VT Client IVP:
o) An ALL-IN-1 MAIL Server must be running on this node.
o) A TeamRoute Service Agent must be running on this node.
o) A valid TeamRoute license must be loaded.
Note: if you are using a Personal Use license then
an entry must exist in the RESERVE_LIST for user SYSTEM.
Checking for ALL-IN-1 MAIL Server...
Checking for TeamRoute Service Agent...
Checking for TeamRoute license...
Loading TeamRoute Template...
Checking for message delivery...
New DEC MAILworks message on node GCSCHM from SYSTEM (SYSTEM@AM@GCSCHM)
( 2-FEB-1997 15:21:27.72)
Error occurred loading templates.
The TeamRoute for VMS VT Client IVP has failed.
The TeamRoute for VMS Installation Verification Procedure has failed
Installation of TMR V1.0 completed at 15:21
VMSINSTAL procedure done at 15:21
The customer can list his templates in TMRMAN>manage template
and can also send a template to a user, using the "send template
username" command
If we try the a1mail> call tmr load_templates * command it also works
So, why is the ivp failing and how do we fix it?....
Thanks
Lynn
|
| 819.6 | Please post a log of the IVP | GALVIA::JFEGAN | Joe Fegan@ilo | Wed Feb 05 1997 09:22 | 8 |
| With the information you've provided there's no way to know what exactly is
going wrong with the IVP. Can you please run the IVP manually and post the
resulting log file here. This should do the trick:
$ SET VERIFY
$ @SYS$TEST:TMR$IVP/OUTPUT=TMR$IVP.LOG
Joe.
|
| 819.7 | It works!..... | MARVEL::ANDERSONL | | Thu Feb 06 1997 11:15 | 42 |
| Hi Joe
well we've finally got teamroute installed and the ivp running
successfully.
The ivp was failing because his system does not have the a1mail command
and the ivp uses it
From IVP log:
$ OPEN/WRITE FILE SYS$SCRATCH:tmr$vmsvt_ivp_scratch.com;
$ WRITE FILE "$ A1MAIL"
$ WRITE FILE "DIRECTORY/NEW/APPLICATION=TMR/SINCE="" 16:13:38.04"""
$ WRITE FILE "EXIT"
$ CLOSE FILE
$ !
$ output_file = "SYS$SCRATCH:tmr$vmsvt_ivp.out;"
$ DEFINE/USER SYS$ERROR NL:
$
@SYS$SCRATCH:tmr$vmsvt_ivp_scratch.com;/OUTPUT=SYS$SCRATCH:tmr$vmsvt_ivp.out;
$error_exit:
$ IF (got_message .NE. 1)
$ THEN
$ WRITE SYS$OUTPUT ""
$ WRITE SYS$OUTPUT "Error occurred loading templates."
Error occurred loading templates.
I understand a1mail would only work if he had had a really old version
of dmw installed - this is a new installation of DMW V1.3a
We set up a symbol for a1mail :== dmw and the IVP ran successfully!...
Just one more question - does Teamroute need a1mail defined or will it
run without it?....
Thanks very much for the help
Lynn
|
| 819.8 | A1MAIL command is only needed by the IVP | GALVIA::JFEGAN | Joe Fegan@ilo | Thu Feb 06 1997 12:36 | 11 |
| Lynn,
A1MAIL only needs to be defined to run the IVP. You won't need it for
day to day work. The problem is just that at the time the IVP was
written, which was a couple of years ago now, A1MAIL was the command
that was used to start the MailWorks VT client. It was subsequently
changed to DMW.
Glad to hear it's working now.
Joe.
|