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Conference tincup::dart

Title:D A R T <--> L A P T O P
Moderator:DEBUG::GALLOFIELD
Created:Tue Jun 02 1992
Last Modified:Mon Jun 02 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:501
Total number of notes:3514

495.0. "AGP8W95A.exe not working on all !" by MAASUP::TURRO (Make it so number 1) Tue Mar 04 1997 10:52

    Ive been updating Hinotes at our office (done 7 in all) 4 were
    successful. But the last 2 didnt work. The ones that failed are
    the Hinotes (CT475s) with active matrix.
    
    The upgrade file is AGP8W95A.exe and there is a 43 step procedure
    to do the upgrade. The 4 that worked went well. No device conflicts
    after upgrade CDROM, com ports, Enet Adapter all ok.
    
    The last 2 Im still getting IRQ conflicts between PCMCIA modem and
    CDROM at IRQ 3.
    
    
    Any help out there would really be appreciated. 
    
    Today I spoke with 2 seperate people at the help desk. The first 
    worked on it with me for almost an 1.5 hr. He said rebuild the
    Hinote from CD. did that reinstalled patch. Same Result.
    
    The second support person had me try a bunch a stuff,and after an 
    hour he said "send it in for repair"....
    
    
    Michael Turro
    
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495.1You may have to remove everything for it to workSCASS1::RGREENETREKIETue Mar 04 1997 19:1014
    I had a similar problem. My solution was to delete most of the devices.
    I first deleted all of the sound stuff, and the Cdrom. powered of and
    removed the CD dock. Next I deleted the modem and network controler. 
    Powered off and removed them.  Again I booted back up removed the comm
    devices. This time before rebooting from the bios setup I made sure the 
    IR port was disabled.  I then rebooted and made sure the com device
    came up properly.  I then added the modem rebooted and then network
    card and again rebooted.  I then made sure the network and modem worked
    properly.  I then added the CD dock and powered on the system.  The
    system then rediscovered the Audio card and CDrom put them in the right
    place.  This worked because I had already installed AGP8W95A.exe It
    had just assigned the wrong IRQ's.  This procedure was sucessfull.  I
    was able after the fact to move the modem to an available IRQ and
    reenable the IR port.
495.2New conflicts IRQsMAASUP::TURROMake it so number 1Wed Mar 05 1997 06:0410
    A couple things I want to discuss. First I thought that this patch
    was to fix Conflicts between the CDROM AND COM1. After installing it
    on several other laptops I didnt have any problems.
    It seems as though the problems we are experiencing here are conflicts
    between the CDrom and the MODEM. It seems as if this patch is causing
    problems on the Hinotes with active matrix displays(1 adjustment)
    as opposed to other type (2 adjustments).
    
    Mike Turro
    
495.3SCASS1::RGREENETREKIEWed Mar 05 1997 15:455
    The patch fixes several bugs with what are the allowed IRQ's and
    preffered IRQ's for the multimedia dock.  I have a active matrix
    display I have used the procedure mentioned in 495.1 and it has worked
    for me.  The other multistep procedures assume to much and frequently do
    not work.  
495.4MY .02 cents worthOHFSS1::MACKWed Mar 05 1997 23:3311
    Mike,
    I'm also using the hinote ultra with the active display, and the patch
    worked fine. This is what I did, make sure com1 was enabled, IR
    disabled, removed the cd-rom and sound from device manger. I left my
    modem and network adapter in and rebooted. My modem is now at com2
    IRQ3, com1 available, network adapter at IRQ15, cd-rom at IRQ11, pcmcia
    audio at IRQ10, ESS  ES1448 driver at IRQ5.  I have seen problems with
    the TDK network adapter causing IRQ conflicts in this configuration.
    
    
    
495.5BEEN THERE DONE THAT!MAASUP::TURROMake it so number 1Thu Mar 06 1997 07:0810
    I followed a procedure for 4 laptops with no problems.I have tried
    various plans undock CDROM leave it docked.Everytime with the last 2
    active matrixes laptops I had the identical problem. The CDROM and
    PCMCIA Modem card are conflicting at IRQ3. The procedure you describe
    is pretty much the procedure I used. 
    
    MIKE TURRO
    
    
    
495.6One more requestOHFSS1::MACKThu Mar 06 1997 19:048
    Mike,
    
    Can you post the type of modem you are using and post what device
    manager is reporting for your IRQ's?  Also have you tried removing the
    modem and network adapters, enabling com1 and com2(IR), then see where
    the cd-rom is configured at?  It should not configure itself at IRQ3
    or IRQ4.  Is this one of the WOW laptops?
    
495.7Using 'Safe Mode' for upgradesNWD002::LEARNEDDESun Apr 20 1997 00:3420
    In my experience working on Micron PCs, they have given me a tip that
    seems to work pretty well:  before installing any updates, restart the
    computer in 'safe mode' (assuming you are running W95). This gives you
    a running system, but there are no drivers loaded that are apt to use
    any interrupts or addresses that might cause a problem when you attempt
    the update. Another thing you can do is do call up Control
    Panel/System/Device Manager (you are still in 'safe mode', remember),
    remove all the devices (or at least the problem ones). Then, do a
    shutdown/restart, and W95 should find the devices and load up the
    appropriate drivers automagically! Works pretty well, most of the time.
    Speaking of laptops, I've had some weird things happen (intermittently,
    now and again) that I find very disturbing. Once, I had the thing
    connected to the AC, but the next morning, the battery was at 0
    capacity! A couple of times, I hear a little 'thump', 'thump' about
    once a minute, and when I lift the lid, the thing had turned itself on!
    Other than that, it works pretty good most of the time...
    
    Regards,
    Dennis
    
495.8Lid Switch to Suspend OnlyDEBUG::GALLOFast/Good/Cheap... Pick 2!Sun Apr 20 1997 22:196
    As far as turning itself on, check your setup for Lid Switch.  It's
    probably set for Suspend / Resume, which would allow the PC to turn on
    if the micro switch in the lid is on the fringe of making/breaking.
    We've heard of this being the case in a few notebooks.  Try setting the
    Lid Switch to Suspend Only.  That way, it suspends when closed, but
    requires the power switch be pressed to resume.