| Wednesday November 16th - Irish Times - Business and Finance
The American computer company Digital plans to create at least 75 new jobs in
Dublin over the next three years with a �1.5 million investment in a new
teleservicing centre.
About 35 jobs will be created immediately at the centre on the North Circular
Road where staff will provide technical support for personal computer users in
the UK and the Middle east.
The new facility is the first time that Digital has created a single centre to
co-ordinate all technical support activities for a specific territory.
Digital's staff, three quarters of whom will be third-level graduates, are to
handle telephone calls from the UK and the Middle East. They will provide not
only technical support for Digital's own equipment but also for PC's from other
major producers such as IBM, Compaq, Hewlett-Packard, Dell and Olivetti.
Technical support will also be given for equipment such as laptop computers
and peripherals. " There will be one contact point to provide services on all
other vendors equipment," according to Mr Charlie McCormick, a director of
Digital Ireland. He said the facility "will act as a diagnostic service for
Britain and the Middle East ... and the key targets will be customers that have
a wide range of desktop equipment."
The Dublin operation is intended as a pilot project, and the service may be
extended to other European countries through the use of employees with
foreign language skills. Mr McCormick said the figure of 75 new jobs was a
conservative one, adding that any future expansion would mean more employment
in Dublin.
Digital, which closed its Irish computer hardware operation at Ballybrit, Co
Galway, in June 1993 with a loss of 780 jobs, currently employs 650 people in
Ireland.
Digital's European software headquarters, which has an estimated turnover of
�500 million, employs 400 people and it also employs just over 250 staff in
its sales and service division which is located close to the Phoenix Park in
Dublin.
The minister for Enterprise and Employment, Mr Quinn, said that when Digital
closed its hardware operation in Galway the public perception was that the
lost jobs could never be replaced. But he said the negative effects of the
shut-down have to a large extent been overcome with six new IDA-backed projects
for Galway.
The six new industries, which involve investment totalling �45 million, "have
created 500 jobs which are real and on the ground, and another 500 are planned,"
he added.
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| Is it Desktop Direct - selling PC's or DecDirect selling VAX's?
Do you know who has the most market share? Is it DEC, Dell or Compaq.
Also, do you know who manages the Digital Telesales group in Dublin? I
have an opportunity of relocate to Dublin but I want to check the job
market before I make a decision so any help you can give me would be
appreciated.
Thanks
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